At first, the bank's currency exchange business only engaged in coin exchange business, and later it kept money and received cash on behalf of merchants. In this way, a large amount of monetary funds gradually gathered in the hands of money changers. When money changers engaged in loan business, the currency exchange industry developed into a banking industry. Below I will bring you the working experience of 222 bank salesmen, hoping to help you!

222 banking clerk's working experience 1

Each person has an average of 2 transactions per day and receives about 2 customers. My post is the service window of Bank of Communications, and my words and deeds represent the image of the unit. Therefore, I am not allowed to be sloppy and lax in my work, and I need to operate in strict accordance with the rules and regulations of the bank, meticulously and consistently. I learned how to improve work efficiency and service quality through the "eight links of service" I studied in October. With my unremitting efforts, I personally did not have a liability accident in 2__ years. In the whole year, more than 5 wealth management cards, more than 1 Ward cards, more than 2 credit cards and more than 8, wealth management products were handled for customers. I am eager and enthusiastic about learning new knowledge and try my best to improve my professional quality. Every time I need to work overtime to develop new business in the bank, I will be the first to stand up. No matter how long I work overtime, I have no complaints. Because I know that this is the trust of the unit leaders. I will actively make good use of every opportunity to learn new business, do a good job in testing all new businesses, and not delay the work of the whole branch. Under this idea, I have successfully completed every task assigned by my unit and received favorable comments from my colleagues. The Xiamen Road Sub-branch where I am located is the "Youth Civilization" of the branch. As the leaders of the branch said, "Bank of Communications is a big family with mutual respect and love, and the relationship between comrades is harmonious. No matter at work or in life, comrades should be like a family without any contradiction. Even if they have opinions, they are differences at work. Such opinions mean that our work level is constantly improving."

A good service attitude for the industry requires a good temper. Only in this way can we do this job well. Although I used to have a bad temper, I have gradually matured with the increase of work experience. Now, I insist on demanding myself by the standard of "Youth Civilization". Therefore, in the past year, I have received few complaints from customers. When customers have different views on our work, I will also explain clearly what customers are not clear about, so that customers can return with satisfaction.

working experience of bank salesmen in 222

_ _ _ years, under the correct leadership of the Party committees and presidents' offices of superior banks and sub-branches, the business department took rallying people's hearts as the driving force, innovative services as the starting point, bold management, seeking truth and being pragmatic. Successfully completed the tasks assigned by the sub-branch, with the time of corporate deposit of RMB million, a net increase of RMB million compared with the beginning of the year, an average daily deposit of RMB million and a net increase of RMB million in savings deposits. The work in the past year is summarized as follows:

1. Cohesing people's hearts and casting a high-quality team

Thought is the guide to action. Nothing can be achieved if people are distracted. A group of people in the director's office of the sales department are deeply aware of this, so we will put cohesion in a prominent position.

1. Take the lead in setting an example, correct yourself first. A group of people in the director's office set an example, strengthen learning, be a typical advocate, organizer and practitioner of learning. Be a teacher by example, be honest and upright, cultivate morality by thrift, and influence every employee with their own quality. Always adhere to the principle of fairness and justice in the work, do not engage in personal relations, do not pull gangs, and achieve a bowl of water. Encourage employees to give more opinions and adopt them as long as they are reasonable. Fully mobilize the enthusiasm of employees to participate. On the sensitive issue of performance distribution, openness should be implemented to enhance transparency. Make sure that every employee sees peace of mind and feels comfortable.

2. Give full play to party member's exemplary leading role. There are 29 employees in the sales department, including 13 from party member. Party member's role among the masses is particularly important in the sales department. The Party branch of the business department analyzes the objectives and tasks assigned by the sub-branch, unifies the understanding and ensures that every party member is a benchmark, and gives full play to the role of the grass-roots Party branch as a fighting fortress. Under the exemplary role of party member, actively cultivate reserve forces and attract outstanding employees to move closer to the organization.

second, to create excellence in service and win thousands of miles through operation

Service innovation is the eternal theme of banking work. Only by strengthening service can we win the market and create benefits. In response to the call of the city branch and Rugao municipal government, a group of people in the director's office of the business department actively participated in the activity of creating a "civilized and honest" window, which raised the service level of the business department to a new level. The advanced practice of our department has been reported by Nantong ICBC Net News and Rugao Daily. Reprinted by the provincial network news.

1. Grasp the opportunity of creating a "civilized window" in the director's office of employee professional ethics education, regularly organize employees to learn the basic literacy and service behavior norms of China Industrial and Commercial Bank of China, the standardized service standards of China Industrial and Commercial Bank of China and other rules and regulations, constantly standardize employees' service words and deeds, urge employees to strictly abide by the "eight essentials, nine noes and ten accomplishments", truly treat customers as parents, and advocate "attentive" service. Zhang Yan, an employee, can use "three tones, two stops and one smile" in the counter service, and has been commended for many times in the unannounced visits of the city branch.

2. Do a good job in the assessment and incentive mechanism. First, establish a reward and punishment file for employees' high-quality and civilized service, and include employee service performance in the annual evaluation and selection, which enhances employees' sense of hardship and improves their service consciousness; The second is to establish an assessment mechanism linking service quality with business volume, and create a fair competition mechanism of "doing more and getting more, doing less and getting less", which has formed a good situation for employees of the whole bank to "compete for work" and "grab work". The third is to establish a review mechanism for outlets, account managers and customers. The person in charge of the outlet will evaluate the warehouse keeper and the teller, and the customer and the account manager will evaluate the counter-receiving staff, and each of them will be awarded with advanced service. Fourth, a high-quality and civilized service award fund was set up to commend the advanced and spur the backward.

3. Do a good job in serving the relevant departments. The sales department is not only an independent service department, but also the hub of branches and outlets. Actively cooperate with the account manager to do a good job in issuing various loans and withdrawing funds. In August this year, I actively cooperated with the account manager to handle the factoring business for _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Third, be pragmatic and brave in expanding the market

"Development is the last word". Without the development of the market, everything will be impossible. At the beginning of the year, the director's office, based on the spirit of market-oriented, service-oriented and customer-centered, combined with the specific situation of the business department, established the working idea of asking for deposits from the market and digging deposits from other banks. Lock on to the target and don't stop until you reach it.

1. Comprehensively straighten out the status of account-opening units in the business department, establish a large account and visit regularly. The competition of modern banks is the competition of products and services. The business department carries out personalized services according to different customers, and continues to provide on-site services to major customers such as people's hospitals, salt companies and traditional Chinese medicine hospitals, and recommends fast online banking settlement methods to units with frequent settlement. At present, an online bank account has been opened.

2. Fight for service and excel in love. Nantian Investment Management Company is a customer I won over in August. As a banker, you should have a sense of professional sensitivity. When the director's office learned that 14 bosses, including _ _ _ _ _, raised funds to prepare the property rights of Nantian Group, they immediately inquired more and got in touch with Liu Zhengguang and others, introduced our service and settlement advantages to them, and won the trust of Nantian people with sincerity. On August 8th, I decided to open an account in our department, and put in the registered capital of _ _ _.

3. Make concerted efforts to tap the source of deposits and arrange Zhou Shanhua, who has strong activity ability, to specialize in marketing, effectively enriching the power of public deposits. At the same time, employees are encouraged to make suggestions. And worked out a reward method, which effectively stimulated the enthusiasm of employees to pull deposits. Employee Shen Jianhua took advantage of his lover's relationship in the army and actively collected 1.5 million yuan.

4. actively cooperate with the account manager to do a good job in service. in August this year, Jiangsu hongxing silk spinning group was forced to change its system due to poor management, which involved related issues such as loan shift of our bank. Our department actively cooperates and is responsible for helping to solve relevant procedures. So that our assets can be preserved. The newly registered Jiangsu Dadi Blue Silk Co., Ltd. invested 21.58 million yuan for the first time.

working experience of bank salesmen in 222 3

1. As a corporate account manager, we should not only strengthen our study of the credit policy in 28, but also focus on the credit policy of China Merchants Bank, such as "overall credit policy, customer and business credit policy, and industry focus". On this basis, we should do a good job in the policy communication of our bank and the classified marketing of enterprise selection, and give full play to the responsibilities of account managers.

1. strive to improve the level of business skills and strengthen their awareness of risk management. Since the establishment of the branch, I have encountered businesses such as domestic factoring and development loans that I have never actually operated before. In order to better expand customers, with the support and help of the leaders of the receiving department of the branch, I quickly learned and became familiar with the operation mode of this business, and the grasp of risks has been further improved. In addition, in order to strengthen the learning of business skills, I participated in the skills training organized by the branch four times in half a year.

2. strengthen customer marketing and do a good job in customer inspection, credit reporting and maintenance. Due to the overall tight banking policy in 28, in the basic branch that realizes the harmony between marketing and risk management, we deeply study the development trend of the industry and do a good job in targeted customer marketing. During the past six months, I have participated in the business development of Kunming Suhua Biotechnology Co., Ltd., Yunnan Qifeng Mechanical and Electrical Equipment Co., Ltd., Dianneng Electric Fuel Co., Ltd., Yunnan Chengtou and other companies.

second, strengthen customer marketing and increase customer base. I have a heavy burden, and my skills, marketing ability and experience are far from the performance of my account manager, so I always dare not take it lightly. I am always learning and summing up how to do a better job in banking, constantly learning and accumulating, and I can handle all kinds of problems in my daily work with ease. In terms of organizational management ability, comprehensive analysis ability, and coordination ability, After half a year's training, it has been improved to some extent, which ensures the normal operation of all work in this position, can treat all work tasks with a correct attitude, love their jobs, and work hard to implement them in practical work. Actively improve their professional quality, strive for initiative in work, have strong professionalism and sense of responsibility, and strive to improve work efficiency and quality.

third, the existing problems and the direction of future efforts. Although I can work hard and actively, and I have made some achievements, there are still some problems and shortcomings, mainly as follows:

First, my performance and skills are not skilled enough, and I have some good customer resources, so I can cooperate well, but I can't make a business plan for my customers well.

second, the existing customer resources have not been well dug and carefully planed, and marketing work has been carried out for all links in the customer trade chain; For their own targeted customer groups, they have never found a suitable opportunity to intervene.

third, some work is not done in detail enough, and some work coordination is not in place. The second half of the year has entered. In view of the above outstanding problems, I will strive to do the following:

First, strengthen my study and improve my skills. Only when I have a perfect level of business skills can I do business with ease and ease.

Second, while doing our job well, we should actively market and update our ideas, and strive to make better returns to China Merchants Bank with a good attitude and sense of responsibility.

Third, details determine success or failure. In the future, I will strive to improve the details of work, enhance the sense of cooperation among departments, colleagues, banks and enterprises, strengthen unity, keep improving, and strive to do a good job in banking.

222 banking clerk's working experience 4

Our bank has always adhered to the tenet of "service comes from true feelings" and provided considerate services to customers. In this process, smile plays an indispensable role. As front-line service personnel, ordinary posts and ordinary work, in order to make every customer feel the quality service of our bank, colleagues insist on treating every customer with a sincere smile every day. Although we sometimes encounter unreasonable customers, we always insist on patiently explaining to customers with a sincere smile, so that customers can truly feel our true service.

an article once said: service is the purpose of life, and service is a virtue and a pleasure; Serve others, and you get the affirmation of your self-worth. Through my own personal experience of the work of the lobby manager, I have a certain understanding of the service. The seemingly ordinary and ordinary lobby service itself contains rich connotations and values. Just like when I associate with strangers, I like to ask where the other person is from first. I feel that people in each place have the characteristics of each local person, so that I can communicate with each other better after understanding.

the business department is the window of the bank, and the small window reflects the overall appearance and reputation of the bank. I remember an economist once said, "No matter how humble your work is, you should give it the spirit of an artist and be extremely enthusiastic." Everyone knows that dealing directly with customers is tiring and tedious, but I like this job and like to see the expression of customers' expectation and satisfaction. I like to see the surprise when customers get unexpected gains under our advice; Satisfied with the sense of accomplishment gained after the interests of banks and customers are guaranteed by adhering to principles. However, due to the lack of hardware facilities, we often have to make up for it through artificial service means, and we also have to accept the venting of customers' dissatisfaction when they fail to achieve their goals ... In short, all kinds of people come and go alternately, exchanging sincere services for customers' true feelings, which makes our work vivid and colorful. Sometimes you will meet many unreasonable customers. At this time, the "smile" service is particularly important. Perhaps a simple smile can resolve the original anger of customers.

I remember a story in which an angry customer shouted loudly, and a colleague greeted him with a smile. As a result, he was asked, what are you laughing at? What's so funny? Colleagues' answers are witty and ingenious, "Teacher, smiling service is our basic service principle". The awkward atmosphere was quickly resolved, and the atmosphere changed from dignified at that time to relaxed. When we sincerely worry about the problems that customers encounter and sincerely help customers solve problems, I think most customers' anger will disappear. Smiling can not only shorten the distance between people, but also be the most favorable weapon to resolve contradictions. Sincerity can be transmitted. As long as you treat others sincerely, others will also feel your sincerity. Isn't there an old saying, smile, ten years old? While we are happy to work, our body and mind are also happy. Serve customers with enthusiasm, because we not only represent the image of outlets, but also represent the image of the whole bank.

with the continuous upgrading of service concept, from "bank service" to "service bank", the service concept and level of banks are taking place.