If the freight insurance claims are successful, the claims will be credited to the balance of Alipay account bound by Taobao. If not, see if Alipay account is bound to Taobao account. You can see the Alipay account in my Taobao-my Alipay.

Within 72 hours after the seller confirms the receipt of the goods, the claim will be automatically transferred to the balance of Alipay account. If you are in a hurry to make a claim, you can click the priority review authority on the claim process page, and the review can be completed within 2 hours after using the authority.

Situation 2: Tmall returns the goods at home.

Friends who choose to return goods at home can check Alipay bills to see if there is any corresponding capital expenditure. If there is no expenditure, it means that Tmall paid the return freight for you first, and the claim is for Tmall. For details, please call rookie customer service at 400- 178-7878.