"Deepening administration and decentralization, strengthening supervision and improving service reform with internet plus thinking" (hereinafter referred to as "internet plus's administration and decentralization, strengthening supervision and improving service reform") is an important content of comprehensively deepening reform, especially supply-side structural reform, and it is also a concrete manifestation of transforming government functions and building a service-oriented government. In 20 17, the provincial party Committee and government identified the reform of "Internet plus decentralization, strengthening supervision and improving services" as one of the major reform projects in our province, and the leading group for comprehensive deepening reform in our city also included it as one of the major reform projects in 20 17 18. In order to speed up the implementation of the reform project, the following scheme is formulated.

I. General requirements

(A) the guiding ideology

We will fully implement the reform spirit of "simplify administration and decentralize power, strengthen supervision and improve service" of the State Council and provincial governments, lead the reform of "simplify administration and decentralize power, strengthen supervision and improve service" with the thinking of "internet plus", and accelerate the establishment of the reform system of "simplify administration and decentralize power, strengthen supervision and improve service" in internet plus. Save trouble and run less "in accordance with the general idea of" centralized online processing, facilitating the people and opening up data ",we will effectively lower the threshold for promoting employment and entrepreneurship. For all kinds of enterprises,

(2) Work objectives

Adhere to the people-centered development thought, take the ultimate experience of enterprises and the masses as the guide, take the ultimate efficiency of government services as the core, take the Internet as the means, and accelerate the reform of "Internet plus decentralization, strengthen supervision and improve services" around "integrating three platforms, focusing on the four modernizations and implementing five unifications", effectively transform government functions, innovate service methods, improve service levels, and help the masses to start businesses and innovate.

-Integration of three platforms: integrating the city's government service portal, government service management platform and departmental business processing system into a unified government service system, implementing government service data integration and business integration, promoting online centralized examination and approval services, making service information fully open and data resources open for access.

-Focusing on the goals of the four modernizations: focusing on the goals of standardization, convenience, platformization and coordination of government services, we will realize one code for matters, one code for services, one code for data, one code for standards and cross-regional interoperability.

-Achieving five unifications: building a unified management system, integrating a unified service portal, building a unified supervision platform, extending a unified business system, and gathering a unified data center.

Second, the main measures

(A) to lay a solid foundation for "a set of standard pipe operations"

1. Organize the preparation of "do it right away, do it online, do it once" list. Organize relevant departments to sort out the list of "do it right away", "do it online" and "do it once" respectively, and publicize it on the service website of the municipal government. (Responsible units: municipal government service center, municipal development and reform commission, departments directly under the municipal government with examination and approval functions, government sub-centers, and departments involved in the joint examination platform for investment projects)

2. Promote the standardization of administrative licensing and public services. Compile the general catalogue of administrative licensing matters and the catalogue of public service matters, complete the standard compilation, review confirmation and system entry of administrative examination and approval and public service matters with high quality, compile the service guide and review rules of administrative licensing and public service matters according to the unified standards of the whole province, strive to promote the standardization of administrative examination and approval and public service, and strive to serve the government affairs of provinces, cities and counties before the end of 20 17. (Responsible units: Municipal Organization Establishment Office, Municipal Quality Supervision Bureau, Municipal Affairs Service Center, relevant departments of the municipal government, and people's governments of counties and cities)

3. Reduce the links in the integration process. In accordance with the requirements of "legalization, standardization and standardization of the examination and approval process", we should scientifically set up the examination and approval links of administrative examination and approval projects, further optimize the examination and approval service process, merge similar or similar examination and approval links, and implement "one process" to solve "one thing". Standardize the application acceptance criteria, strictly accept the scope, application conditions, application materials, processing time limit, basic processes and other elements, and scientifically and reasonably optimize the procedures according to law. In combination with the special action of reducing licenses and facilitating people, we will comprehensively clean up and streamline all kinds of licenses. Where each department can obtain relevant information through information, it may not require the applicant to provide relevant certification materials. All kinds of "wonderful proof" and "circular proof" involving mass work will be cleaned up in a centralized way. Those that have no legal and regulatory basis, can be proved by personal valid documents, can be solved by the applicant's written commitment, and can be solved through inter-departmental information will be cancelled. Further simplify the handling procedures, lower the service threshold, improve service standards and strengthen supervision and management. (Responsible units: Municipal Affairs Service Center, Municipal Office, Municipal People's Social Security Bureau, Municipal Development and Reform Commission, relevant departments of the municipal government, and people's governments of counties and cities)

4. Strengthen efficiency supervision and management. Based on the data of online lobbying evaluation, entity lobbying evaluation and third-party social survey, a scientific and reasonable evaluation index system is established. Establish an examination and approval service record and supervision mechanism that can be traced back to the whole process, the past and the process, and ensure that all administrative licensing and government service matters are handled openly. (Responsible units: Municipal Supervision Bureau, Municipal Office, Municipal Affairs Service Center, relevant departments of the municipal government, people's governments of counties and cities)

(B) to build a "full coverage of a network" overall framework

1. Establish a "network" of government services. According to the overall framework of "one network connectivity, functional integration and coordinated operation", relying on Chutian cloud platform and provincial government data sharing and exchange platform, we will promote the integration and optimization of the city's government service portal, government service management platform and departmental business handling system. Integrate all entrances and exits of administrative examination and approval and government service matters into the service portal of the municipal government, and realize the integrated online examination and approval of provincial, municipal and county governments and their working departments. In-depth implementation of data integration and business integration, promote service collaboration, and integrate and optimize application materials and forms related to matters. Explore the implementation of the integrated examination and approval service mode with multi-issues and one form for application acceptance at the front desk and multi-departments in the background in parallel, so as to realize the sharing of service materials across departments, regions and industries, realize the city's examination and approval service "one database, one government cloud, one government network", and realize "one application, one information authentication and one information filling" for enterprises and the masses. (Responsible units: Municipal Affairs Service Center, Municipal Editorial Office, Municipal Economic and Information Committee, relevant departments of the municipal government, and people's governments of counties and cities)

2. Sort out matters related to enterprise licenses. In accordance with the principle of integration as far as possible, simplification as far as possible and resolute reduction, we will comprehensively sort out and classify matters related to enterprise licenses, and further integrate matters related to enterprise licenses for general business projects such as information collection, filing and publicity, and management for future reference, as well as matters related to enterprise licenses where enterprise registration information can meet the management needs of government departments into business licenses. The integrated license is no longer issued, and the "multi-license integration, one photo and one yard" is implemented, which greatly shortens the preparation and start-up time of the enterprise. (Responsible units: Municipal Administration for Industry and Commerce, Municipal Bureau of Quality Supervision, relevant departments of the municipal government, and people's governments of counties and cities)

3. Promote the integration of business processing systems. According to the examination and approval service mode of "comprehensive reception at the front desk, classified examination and approval at the background and unified delivery at the window", relying on the provincial administrative power operation system, the docking is actively completed in accordance with technical specifications, forming a unified service entrance, providing services such as online reservation, online application, online inquiry, online payment, consultation and complaint, logistics and distribution, and realizing "single sign-on, full netcom office". (Responsible units: Municipal Office, Municipal Affairs Service Center, Municipal Development and Reform Commission, Municipal Economic and Information Commission, relevant departments of the municipal government, and people's governments of counties and cities)

4. Promote online service. Accelerate the online and offline integration of administrative licensing and public service standards, and gradually realize online application, online acceptance and online approval. Explore the "handheld service" function of online mobile phone client and WeChat official account, and move the business processing port forward to improve the one-time success rate. (Responsible units: municipal administrative service center, municipal government office, relevant departments of municipal government, people's governments of counties and cities)

(C) improve the service quality and efficiency of "one window"

1. Implement the management mode of "three centralization and three in place". Combined with the new round of government function transformation and institutional reform, we will comprehensively promote the centralization of examination and approval functions to the administrative examination and approval department, the administrative examination and approval department to the municipal government service center, and the matters to the municipal government platform to ensure that the matters are in place, the approval authorization is in place, and the electronic monitoring is in place. (Responsible units: municipal organization establishment office, municipal reform office, municipal administrative service center and various examination and approval functional departments)

2. Integrate the institutional merger window. Promote the transformation and upgrading of the entity service hall, explore the integration of service windows set up by departments into comprehensive windows, and change multi-port acceptance into "one-stop acceptance", and gradually promote all departments to concentrate services such as consultation and guidance, window acceptance, progress tracking and result feedback into the entity comprehensive service window through entrustment or authorization, so as to realize "one-window" handling. (Responsible units: municipal administrative service center, municipal government office, relevant departments of municipal government, people's governments of counties and cities)

3. Expand the examination and approval service mode. Improve service packages, carry out appointment services, and vigorously promote online application, online inquiry, online payment, online processing, logistics and distribution services. Combined with the characteristics of different access channels and clients, we will constantly optimize the service interface, deepen the development and application of mobile clients, WeChat terminals and self-service terminals, innovate the submission methods of application materials, and gradually realize the paperless circulation of application materials, so as to provide more convenient and efficient service methods for the masses and enterprises. (Responsible units: municipal administrative service center, relevant departments of municipal government, people's governments of counties and cities)

4. Promote the work of the government's "12345" citizen service hotline. Establish a unified, standardized, convenient and efficient government hotline platform (12345), and accept and handle all kinds of citizens' demands in a centralized way according to the principles of "territorial priority, graded responsibility, time-limited settlement, unified supervision, unified feedback and unified assessment". Through the establishment of effective transfer, supervision, supervision and assessment mechanisms, we will provide the public with all-round, multi-channel and integrated hotline services, and form a comprehensive, coordinated, interactive, convenient, efficient and powerful government public service system. (Responsible unit: municipal government office, relevant departments of municipal government, people's governments of counties and cities)

(d) Innovative "support platform" supervision.

1. Promote the application of "double random and one open" supervision platform and intermediary service platform. Comprehensively promote the "double random disclosure" supervision, rely on the unified "double random disclosure" supervision platform in the province, promote the online application of "one single, two databases, one table and one detailed rule", and ensure the full coverage of "double random disclosure" supervision by the end of 20 17; Promote the application of intermediary service management platform, promote the online application of intermediary services, strengthen the promotion of intermediary service institutions, promote the online operation of government procurement services, and realize the online display, standardization, transaction and supervision of intermediary services. (Responsible units: Municipal Organization Establishment Office, Municipal Administration for Industry and Commerce, Municipal Development and Reform Commission, Legislative Affairs Office of the municipal government, relevant departments of the municipal government, and people's governments of counties and cities)

2. Streamline and standardize all kinds of fees. Seriously clean up and standardize the administrative fees and government funds related to enterprises, and implement dynamic management of the catalogue of administrative fees and government funds, and shall not expand the scope of fees and raise the standard of fees without authorization. Further reduce the operating and service charges set by the government and fully liberalize the operating and service charges with competitive conditions. For the administrative examination and approval intermediary services that have been explicitly cancelled, government pricing management will no longer be implemented, and the institutional transaction costs will be effectively reduced. (Responsible units: Municipal Organization Establishment Office, Municipal Finance Bureau, Municipal Price Bureau, relevant departments of the municipal government, and people's governments of counties and cities)

3. Strengthen inventory supervision. Comprehensive use of supervision, auditing, supervision, administrative reconsideration and other means. To strengthen the supervision of the implementation of the list of administrative examination and approval items, public services, rights and responsibilities, intermediary services of administrative examination and approval, and administrative fees and charges of municipal government departments and directly affiliated units. Administrative organs and their staff who fail to perform their supervisory obligations or violate laws and regulations in the process of supervision will be dealt with severely according to law and discipline, and the relevant personnel will be held accountable according to law. (Responsible units: Municipal Supervision Bureau, Municipal Office, Legislative Affairs Office of the Municipal Government, Municipal Audit Bureau, Municipal Price Bureau, relevant departments of the municipal government, and people's governments of counties and cities)

4. Vigorously promote information supervision. Actively use big data, cloud computing, Internet of Things and other information means to establish a product information traceability system, focusing on strengthening the supervision and management of important products such as food, medicine, agricultural products, consumer goods and special equipment that are related to the safety of people's lives and property. Explore information-based supervision methods such as mobile law enforcement, electronic archives and online real-time monitoring to improve supervision efficiency. (Responsible units: Municipal Quality Supervision Bureau, Municipal Food and Drug Administration, Municipal Agriculture Bureau, Municipal Administration for Industry and Commerce, relevant departments of the municipal government, and people's governments of counties and cities)

5. Actively promote social credit supervision. Strengthen the in-depth development and utilization of provincial credit information public service platform, and promote the application of "one national network" for enterprise credit information publicity. Implement the national centralized association, integration and unified publicity of information that should be publicized according to law, such as enterprise registration and filing information, enterprise annual report and independent publicity information, and administrative punishment information, and promote the collection and sharing of inter-departmental enterprise-related credit information; Further play the role of the member units of the joint meeting of post-event supervision, improve the information exchange mechanism of cross-departmental collection and publicity, and realize the interconnection and openness of information related to enterprises; Strengthen the big data application of corporate publicity information; Explore the establishment of a joint disciplinary mechanism for trustworthy incentives and dishonesty. (Responsible units: Municipal Development and Reform Commission, Municipal Administration for Industry and Commerce, Municipal Commission Office, Civil Affairs Bureau, relevant departments of the municipal government, and people's governments of counties and cities)

Third, the implementation steps

(1) preparation stage (2065438+June to September 2007). Set up a city-wide reform group to deepen "Internet plus decentralization, strengthen supervision and improve services", clarify the responsible units and refine the division of tasks. Start the reform project of "Simplifying Administration and Decentralizing Power, Strengthening Supervision and Improving Service in internet plus".

(2) Implementation stage (20 17, 10 to 12). Accelerate the application of administrative power operation system, "double random and one open" supervision platform, intermediary service management platform and government legal supervision platform in relevant departments directly under the municipal government and counties (cities, districts).

(3) Summary stage (20 18 1 to February). In 20 17, the reform objectives and tasks of "Internet plus decentralization, strengthening supervision and improving services" were completed, and all responsible units submitted special work summaries. The special group timely summarizes the overall situation and system achievements and submits them to the municipal party committee and municipal government.

Fourth, organizational guarantee.

(1) Strengthen leadership and make overall plans. All localities and departments should earnestly strengthen the leadership of the reform of "Internet plus decentralization, strengthening supervision and improving services", put it on the agenda of important reform, and the main person in charge should personally grasp it, make clear that the leaders in charge should take the lead, organize special classes to grasp it, formulate specific implementation plans, clarify the work progress and road map, refine the division of labor, assign responsibilities to people, and ensure that the reform measures are put in place.

(2) The division of labor is clear and coordinated. In accordance with the requirements of "a game of chess in the whole city", the municipal special group shall be responsible, and each lead unit shall formulate specific implementation measures together with the responsible units to implement the division of responsibilities and ensure the smooth progress of the reform task. The municipal editorial office is responsible for the daily work of the special group, jointly organizing and implementing with the member units, and coordinating and promoting all the work.

(3) Strict assessment to ensure implementation. Incorporate this reform into the key supervision matters of the municipal government, and the municipal special group will take the lead in supervising and inspecting the progress and implementation of the work. According to the quantitative assessment standards of time nodes, accountability supervision will be carried out for those whose work is not in place, and all localities and departments will be promoted to complete tasks on time and with good quality.