Abstract] In the new round of global industrial transfer, software service outsourcing has become an emerging industrial form and service trade model, and is developing rapidly.
As an important driving factor in a new round of industrial transfer, international software service outsourcing provides a rare opportunity for China, which is seeking to develop its service industry.
Based on the analysis of the current situation and existing problems of software service outsourcing in China, this article discusses the opportunities and challenges faced by China in undertaking international software service outsourcing, and then puts forward corresponding policy suggestions for the development of software service outsourcing in China.
(China Economic Review·Beijing) Throughout the history of industrial development, China has experienced three “waves of globalization”.
The essence of the first wave of globalization is "market globalization", that is, expanding markets through international trade. A large number of companies are attracted by the great prospects of new markets and expand overseas.
The second wave of globalization occurred 50 years ago and continues to this day. Its essence is "production globalization", that is, large multinational companies have established manufacturing factories in low-wage countries and begun a large-scale transfer of blue-collar jobs.
China became the main beneficiary of this transfer after the 1980s, winning the reputation of "the world's factory" with undisputed advantages.
Now the third wave of globalization, that is, "service globalization" is coming to us. Its essence is that with the widespread popularization of the Internet and telecommunications technology, the service industry is undergoing changes similar to those in the manufacturing industry: shifting from areas with high production costs.
A large number of service and knowledge-based white-collar jobs are also being transferred to low-cost areas.
The current financial crisis has brought about worldwide industrial restructuring. Software service outsourcing has increasingly become an important part of service trade and a new trend in international industrial transfer. It is a brand-new industry with huge development prospects.
It has brought new opportunities to China's development, namely: actively undertaking international software service outsourcing business, vigorously developing the software service outsourcing industry, cultivating international competitiveness, optimizing the economic structure and transforming the growth mode of foreign trade. These are for those who started late in this field.
China is of particular importance.
1. The new development pattern of the global software service outsourcing industry. The software and information service industry is a new industrial form that best meets the requirements of emerging industrialization. As a new business model, software service outsourcing has developed rapidly in recent years.
With the adjustment of the world's industrial structure and the vigorous development and widespread application of information technology, software service outsourcing has become a new growth point for the global economy and an important force in promoting the development of the software and information services industry.
(1) Software and information service outsourcing develops rapidly, and the scale of transactions continues to expand. According to statistics, the global software and information service market continues to grow.
In 2007, the market size of software and information services reached US$813.9 billion, of which software services reached US$117.6 billion.
The global offshore service market exceeded US$680 billion in 2008. The offshore outsourcing business of global information technology outsourcing (ITO) is mainly concentrated in software service outsourcing, accounting for 42.1%, especially the software development and maintenance aspects; while global business processes
The largest offshore outsourcing business of outsourcing (BPO) is customer service, and offshore outsourcing of financial accounting business has the fastest growth rate.
With the development of the global offshore service market, there are more and more outsourcing positions.
There is currently a sharp increase in the flow of white-collar jobs to countries with lower labor costs.
In the past three years, more than 400,000 white-collar service industry jobs in the United States have been moved overseas.
The software and information service outsourcing industry has become a pillar industry in developed countries, and its status in global economic development and international competition is also increasing.
At present, more and more enterprises, especially the stronger ones, have begun to outsource production software services, making it a new economic growth point.
(2) The intellectual added value of software and information service outsourcing has increased, becoming the main force in high-end employment. The development of software service outsourcing is a strategic choice to participate in economic globalization in the new era.
Software service outsourcing belongs to the category of high-end service industry and is a "green industry" with zero pollution, high knowledge content, low resource consumption, and high added value, which can accelerate the development and upgrading of the service industry.
Practice shows that software service outsourcing has gradually become an important breakthrough in promoting the high-end development of the modern service industry, promoting the optimization and upgrading of industrial structure, and accelerating the transformation of economic growth methods.
Software and information service outsourcing has improved the level of technical knowledge required for outsourcing, and global knowledge-based software service outsourcing has emerged.
Many companies not only transfer low-end services such as data entry and document management, but also outsource services with high technical content and high added value such as risk management, financial analysis, and research and development.
Software and information outsourcing are gradually developing from operational outsourcing to high-end intelligent outsourcing. The proportion of technical and knowledge-based outsourcing is getting higher and higher. The level of knowledge and technology required for software service outsourcing is also constantly improving. The simple relationship between the contractor and the supplier is becoming a new type.
development of strategic partnerships.
At present, software service outsourcing is not only limited to developed countries and some large companies. Many developing countries, some small and medium-sized enterprises and even individuals also outsource some businesses in order to reduce costs, and the scope of outsourcing customers continues to expand.