There is something wrong with the network cable and the circuit of the set-top box itself.

1. If the red light of the magic box is on, it is a network cable problem, so you need to contact customer service to arrange on-site maintenance. For the method of connecting the magic box to the TV, power on the magic box first, then connect the magic box to the TV with HDMI cable, and adjust the TV signal input to HDMI.

2. There is something wrong with the circuit of the set-top box itself, so it can't be started normally. After trying to restart, it is invalid to contact the staff for home repair.