Time flies and hard work has come to an end. After this period of hard work, we have made greater progress in our continuous growth. Should I write a work summary record? Then the question is coming, how to write a work summary? The following is a summary of the work of the banking department for half a year (5 general remarks) compiled by me for your reference only, and I hope it will help you.

Summing up the work of the banking department for half a year is just a flick of a finger. I analyzed my work in xx Bank in the past six months, and I really grew a lot in the past six months. This opportunity does not mean that there is always a chance. Xx Bank is definitely an excellent platform to provide such opportunities. I have worked in xx Bank for more than half a year, and I have grown from a novice to the present. I don't think I can't leave the bank for my training. Although I have worked hard in the past six months, I certainly won't forget the bank's training for me. Half a year has passed, and the work of a teller is not an easy task. I should sum up myself in the past six months.

First, familiar business processes.

I just came to xx Bank six months ago. This is my starting point and I have known you for a long time. When I came in, I was familiar with a business for the first time. At that time, for me who just graduated, I didn't know anything. I just work blindly and have no direction. I have no fixed plan for my work, and I don't know much about the business of our bank. Under the guidance of manager xx, I gradually became familiar with everything here.

As a teller, you need to be familiar with many businesses, but you can't rush for success. In terms of business knowledge, the bank actually gave us some knowledge. Under the condition that I have a foundation, the bank instilled a little more in me, but this is not enough. I need to study in private and by myself. Our business is a huge structure that can't be understood in a short time. In the past six months, I have studied with an open mind. I kept finding problems in my work and asked the old teller in our bank for advice. Although I communicate a little every time, because everyone is really busy at ordinary times, such a little accumulation is a lot.

Second, correct thinking and work actively.

During the six months of working in the bank, I certainly know that my thinking should be correct, and the customer comes first. The manager has been telling us that we must think more from the customer's point of view, look at our own problems from the customer's point of view and think for the customer. Our work is meaningful only when we think about our customers. This is the basic thing. Only when everything is customer-centered, can our reset reach a new height.

Be positive about your work. In the first half of the year, being positive has always been synonymous with our bank. It is very important for us to work actively and face daily life. Every teller is very active in completing what the leaders usually tell us, because people who are better than us are so active, of course we can't relax ourselves.

Third, shortcomings

I know I'm not a very pressure-resistant person. Half a year's work seems to verify this point. I feel my pressure has increased slightly. I think this is my psychological function, which can't exist in my works. I will definitely change myself.

Summary of the work of the banking department for half a year. I worked in a bank for about x months. During this time, I didn't work as a teller because I was a newcomer, and I didn't want to mislead others because of my unskilled business knowledge. So in the first half of this year, I mainly worked as an assistant manager of the bank lobby. In fact, the most important thing is to study more and watch more with the lobby manager, so that I can have a qualitative growth. The following is a summary of my work in the first half of this year.

First, the first half of the work content

In the first half of the year, I mainly learned the explanation and handling of various businesses from the lobby manager. In fact, besides me, two employees followed me, but later they all applied for transfer to other departments. It's just that I want to learn theoretical knowledge more solidly in the absence of self-confidence. In fact, the manager is quite satisfied with my diligent study attitude.

When I see customers entering the bank and want to handle business, I will play the role of a tour guide and tell them something about banking. If there is anything I don't understand, I will explain it word for word, and then they can handle their own business in the shortest time, which is equivalent to saving them a lot of time, but I still have to trouble the manager when I encounter problems that I can't solve.

Second, the achievements made in the first half of the year

Because of my good service attitude and in order to better explain the bank's business knowledge to the nearby residents, I also specially studied some local dialects, but because of my work needs, I still use Mandarin most of the time, mainly to save some time for customers to handle business. In addition, more customers come to our bank to handle business, and I will also help security personnel to maintain order at the scene. Finally, because of my good performance, I became a probationary member of the excellent staff of the bank, and the official title of excellent staff probably came.

Three. Shortcomings in the work in the first half of the year

In fact, I belong to the kind of person who has a fair theory and insufficient practice, that is to say, I usually have a good attitude towards learning, but in fact my voice is relatively low in the process of explaining it to others. Once there are many people, I even feel a little flustered. In fact, I feel that if I can't correct my defects as soon as possible, it will probably affect my future career development, and I feel that I have really slackened off a lot in my work recently, so I should pay attention to these problems.

I think we should sum up the work in the first half of the year and make a good work plan for the second half of the year in advance. At least in the future, I will step up my pace, don't always be timid at work, it is easy to leave a bad impression on impatient customers, but I still have to maintain my solid learning attitude at present.

Summary of the Half-year Work of the Banking Department 3 For me, the first half of this year is a half-year to strengthen study, overcome difficulties, develop business and grow rapidly and healthily, which is of great significance to shaping my career. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress. The work in the first half of this year is summarized as follows:

I. Thought and work

I can learn the bank's operating procedures and system documents more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside of books, and deeply realized the importance of teamwork, communication and coordination, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.

Second, skills.

Personally, I can also actively participate in training myself. I have always maintained a good working condition, set strict demands on myself by the standards of a qualified xx bank employee, based on my own work, devoted myself to the study and training of business skills, and made contributions to xx bank in an ordinary post. My personal skills in counting money have exceeded the standard, but there is still a certain distance between adding subpoenas and typing and skilled colleagues. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.

In my daily work and life, I can integrate into the big family of xx Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.

Third, service.

As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The bank's business objectives need to be achieved by providing quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.

I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that the xx bank I am engaged in will always be young and magnificent, and will always prosper and develop!

Summary of banking work for half a year. 1. Leaders attach great importance to it, unify their thinking and understanding, and do a good job of implementation at all levels.

In order to effectively implement the spirit of President Fu's teleconference, Guo Zhenfeng, Party Secretary and President of Agricultural Bank of China, presided over a meeting of President of Agricultural Bank of China and heads of municipal branches after the teleconference in the whole province. On the basis of re-studying the speech of TV and telephone conference and deeply understanding the spirit, he put forward specific suggestions for implementation.

Two, planning development blueprint, clear working ideas, establish goals.

Focusing on President Fu's video speech, on the basis of in-depth investigation at the end of last year, the city branch also formulated a blueprint for development, established a preliminary development idea, and defined the objectives for the first quarter. First of all, the development blueprint is planned. In accordance with the requirements of the general branch of "based on the county and serving agriculture, rural areas and farmers", we should give full play to the role of Longnan Agricultural Bank in the main channel of county commercial finance and realize its multi-level, all-round and wide-ranging effective development. According to the regional economic characteristics and institutional management level, county sub-branches should determine their own business development priorities according to local conditions, create characteristic sub-branches with differentiated operations, build brand-new first-class commercial banks, and contribute to the construction of new socialist countryside. Secondly, the basic development ideas have been initially established. In 20 18, we will strictly follow the unified arrangements of the head office and branches, take the Central Economic Work Conference as the guide, take Scientific Outlook on Development as the overall work situation, aim at achieving sound and rapid development, actively adapt to the needs of the shareholding system reform of the Agricultural Bank of China, and continue to adhere to the principle of "seeking quality, increasing share, grasping share reform, rapid transformation, strengthening management and upgrading" around the main line of "reform, development and management". In order to do all the work well in 20 18 and achieve a smooth business start in the first quarter, the Party Committee of the Municipal Branch put forward specific objectives and further unified its ideological understanding on the basis of in-depth investigation and analysis and repeated research and discussion. That is, by the end of the first quarter, the bank's deposits increased by 500 million yuan, and the balance of deposits at the end of the year exceeded 5 billion yuan. Effective marketing loans amounted to more than 200 million yuan, non-performing loans decreased by 5 million yuan, the number of bank cards issued reached 2 1 10,000, the income from intermediary business reached more than 6 million yuan, and the interest income of loans not accrued reached 2 million yuan.

Third, careful planning and arrangement, extensive publicity and passionate spring action.

While thoroughly and comprehensively implementing the spirit of President Fu's video speech, the city branch also carefully planned to carry out the activity of "Doing Great Business, Being Virtuous, Growing with You in Jin Quan" throughout the bank, formulated the Implementation Plan for Comprehensive Marketing of Personal Business of Longnan Agricultural Bank in 20 18, and set up a leading group with the President as the team leader and the heads of relevant departments as participants. Put forward specific requirements: 1. Define the activity time, that is, 20 17 12 1 to 2018 March 3 1. The second is to determine the marketing objectives. During the activity, 65,438+080 VIP customers were added (the average daily deposit balance in our bank was more than 200,000 yuan or the financial assets were more than 500,000 yuan); New personal quality customers (average daily deposit balance in our bank is more than 6,543,800 yuan or financial assets are more than 200,000 yuan) reached 654.38+ 080; Ensure a net increase of 500 million yuan in various deposits, including: personal deposits ensure a net increase of 240 million yuan, strive for 300 million yuan, and strive for "double first" market share; Marketing personal effective loans increased by 24 million yuan; Continue to expand the sales scale of open-end funds, increase the fund holding share and market share, and strive to achieve a handling fee income of more than 6.5438+0 million yuan, and the sales of wealth management products such as government bonds have increased substantially year-on-year; 600 new personal third-party depository accounts; In the first quarter, 500 individual registered customers and online banking registered customers 15 were added; Add 2 1 10,000 debit cards, and realize bank card business income of 3 million yuan; Agency insurance income is 250,000 yuan. The third is to highlight the marketing focus.

Summary of the work of the banking department for half a year. Under the leadership of the sub-branch and with the help of various departments, all the staff of our branch have carefully studied, implemented and enforced various rules and regulations in 5-20xx years. Focusing on the service work proposed by the municipal branch, combined with the actual work of the branch, give full play to the image of the branch's service window, do a good job in the accounting and settlement business of the whole bank, and contribute to the work of the whole bank throughout the year.

First, do a good job in daily service settlement.

As a branch, it is a large-scale integrated network, which is not only the external service window, but also the business processing center of the whole bank. We think the most important thing is to do a good job in daily business processing, external service and internal settlement.

1. Around the Spring Festival, a lot of cash came in and out. Before the Spring Festival, in order to meet customers' demand for cash, two funds of/kloc-0.50 billion were withdrawn from the People's Bank of China. After the Spring Festival, withdraw xxx cash from the People's Bank.

2. Twice a year, give maximum cooperation to personnel and business in school fees, timely count the recovered cash, timely issue invoices for administrative fees and return them to the school, and timely transfer the money to finance.

3. Transfer the agency business from the personal business department to the sub-branch, and centrally handle the payroll service at all savings outlets of the whole bank, so as to speed up the payment of wages to households and meet customer requirements.

Second, improve service quality and ensure the smooth development of various businesses.

Branches focus on the background of the whole bank's accounting business, and have higher requirements for business level, business scope and service means than all other outlets, and their business level depends on service skills. Only by improving business processing ability can we serve customers well.

1. We use the regular meeting every Tuesday to make service comments, point out the shortcomings of employees in counter service, and reward and punish employees according to their counter performance, so as to improve the overall service level.

2. Conduct business training after service evaluation, especially new business. This year's business updates are faster than in previous years, such as the management of the deposit for bank acceptance bills, the business processing flow of bank acceptance bills, the handling of entrusted loans, the upgrade of nova 1.3 and 1.4 versions, and the most important account collection this year, all of which need to be grasped in time and handled seriously by each employee in order to reach a higher business level.

3. From June 165438+ 10, under the arrangement of the president's office, we have a morning meeting system every day, summarizing the work situation of the branch the day before and the work arrangement of the day, or conveying important meeting information, emphasizing the implementation of the teller system.

6. After several months' efforts, we have completed the work of the electronic exchange system for entrusted charges by the Telecommunications Bureau, the Power Supply Bureau and the Social Security Fund. In the early stage, we spent a lot of manpower and time checking account information with commercial banks.

4. In order to strengthen the bank-enterprise reconciliation and reduce the risk, the bank-enterprise face-to-face reconciliation began on June 5438+00, and the branches concentrated on checking the reconciliation results. 1 10 In June, according to the characteristics of collection work, we adjusted the positions of tellers, specially set up a bank-enterprise reconciliation post, and installed an electronic bank on the door, striving to provide good services for customers.

Third, cooperate with the service work and trade union work in the industry.

1. Solve the requirements put forward by various departments in time. For example, the accounting and settlement department, corporate business department, business development department and personal business department will arrange personnel to solve the problem in time if they need to cooperate or work overtime in business.

2. There are many kinds of business in the branch, and the business is busy. In addition, tellers usually pay more attention to the practice of business skills, and branches have also trained many technical experts. This time, the branch sent four players to participate in the competition and achieved impressive results.

Fourth, strengthen system implementation and guard against risks.

1. The new regulations issued by the municipal branch shall be organized for the person in charge of the counter to learn in time and conveyed to every teller in time. Please ask the accounting and settlement department for guidance in time and try to do a good job.

2. Check the business premises regularly and irregularly. If any violation of the system is found, put forward and urge the rectification in time, and strictly implement the system.

3. Because there are many people coming in and out of the branch and the stability coefficient is low, we dare not treat our business lightly. Every time we find an error, we will discuss the possibility of the error with the error narrator, point out the shortcomings and criticize it, and strive to reduce the occurrence of the error.

Over the past year, there have been many shortcomings in the branches, especially in the implementation of the system. At the same time, the quality of employees still cannot meet the high-intensity business risks of banks. Therefore, in xx, we mainly start with the implementation of the system and the improvement of the quality of employees to improve the work level of the branch.

1. Strictly implement the system, but provide good service for business development.

2. Continue to strengthen business training, do a good job rotation, and improve our professional quality.

3. Strengthen the evaluation and supervision of errors and reduce the error rate.

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