Time flies and hard work has come to an end. Looking back on the work during this period, there are both surprises and problems. How can the most critical self-inspection report fall at this time! Then do you know how to write a formal self-inspection report? The following is a sample of the self-inspection report on banking business that I have compiled for you (5 in total). Welcome everyone to learn from and refer to. I hope it helps you.
Self-inspection report on banking business 1 In order to cooperate with the Personal Finance Department of branches to carry out due diligence supervision and inspection for 20xx years, and in line with the requirements of standardizing business operations, strengthening risk management, solidly promoting compliance management and risk prevention, enhancing all employees' awareness of compliance management, reducing potential risks of cases and ensuring safe and steady operation, the Bank carried out strict and standardized self-inspection activities. The relevant inspection report is as follows, please review:
First, personal loan business.
As of the date of self-inspection, the balance of personal loans of our bank is xx million yuan, including the balance of "salary loans" and other personal loans (including the balance of non-performing loans). In order to strengthen the management and control of non-performing loans, the Bank strictly followed the requirements of the Notice on the Management Measures of Credit Business of XX Bank in China and the Notice on the Implementation Rules of Personal Credit Business Management of XX Branch of XX Bank in China, took effective measures in time to prevent the growth of non-performing loans, actively organized business personnel to reduce the existing non-performing loans through door-to-door collection and telephone collection, and recovered the interest of non-performing loans before the date of self-inspection. The whole process of "paid loan" business from acceptance, review to issuance is strictly implemented in accordance with the relevant rules and regulations such as "X Bank X Office", and there are no irregularities such as the way of fund issuance and the use of funds.
Second, the customer management system.
According to the requirements of relevant documents of PCRM and CFE, the Bank timely updates new users and cleans up redundant users. Up to now, there are * * * 4 operators in the bank's customer management system. According to the actual situation of our bank, our bank organized targeted discussion, training and learning for operators. Through training, all system operators can skillfully use relevant functional modules.
Third, customer relationship maintenance.
Because I am short of pedestrians, there are no special account managers, lobby managers and customer maintenance personnel. In this regard, according to the Guidelines on Customer Relationship Marketing Management, the Bank has arranged special part-time staff to be responsible for maintaining important customers and VIP customers. And organize all employees to carry out training to ensure efficient and high-quality services for customers.
Fourth, the compliance of fund consignment business.
According to the superior product issuance documents and product sales documents, the Bank timely communicated them to every employee, and actively organized publicity and sales according to the Measures for the Administration of Securities Investment Fund Consignment Business of XX Bank. However, due to the fund market and other reasons, sales have been unsuccessful since XX, and there is no operational risk. At present, no personnel of our bank have obtained the qualification of fund sales, and we are now organizing personnel to study and train to obtain relevant qualification certificates.
Fifth, personal finance and precious metals.
During the self-inspection, the bank found that some customers of the personal wealth management products previously sold did not fill in the risk tolerance assessment questionnaire of individual investors and other materials, and the custody was not perfect. In this regard, we should take active remedial measures. The precious metal business has not yet started.
Through self-examination, it is found that there are still many problems in personal finance-related businesses, such as inadequate implementation of rules and regulations, irregular business acceptance and imperfect risk management. In this regard, the Bank will make timely rectification according to the system requirements, and put an end to similar violations, imperfections, loopholes and risks in future work.
Self-inspection report on banking business 2 Over the past few months, China Gucheng Sub-branch of Industrial and Commercial Bank has conducted a self-inspection on the existing problems and collected opinions from all walks of life, believing that the service environment needs to be further improved, the service level needs to be further improved and the loan strength needs to be further increased. We will check and correct these problems. Now the self-examination and self-correction and rectification are reported as follows.
Strengthen hardware construction and improve service environment. In recent years, the bank has invested more than RMB1000,000 to renovate the office buildings of sub-branches in Yin Cheng. In late September this year, the first batch of VIP wealth management centers in the city were built in the branch office, and standardized "comprehensive wealth management centers" and "financial convenience network points" were built in other outlets. Through the transformation, * * * increased the business area of more than 260 square meters and six business windows. Each business outlet is equipped with an ATM, an automatic deposit passbook machine, an online banking computer, an automatic deposit machine and two off-bank ATMs, and the service environment has been significantly improved.
Carry out three activities to improve service quality. First, carry out the "year of service value" in depth to create value with service; Second, continue to carry out the activities of selecting "service stars" and serving "red flag units" at outlets, so that typical examples can lead the way; The third is to extensively carry out "standardized service" activities and organize employees to standardize operations. At the same time, the sub-branch strengthened the training, inspection, rewards and punishments of quality services, and improved the service level of the whole bank. At present, the front-line employees of the whole bank insist on uniform dress and hanging work number plates, and the employees of outlets have generally realized "five standardized services" such as smiling service and two-handed customer certificate service. In the "Mystery Man" quality service inspection of ICBC Provincial Branch in the third quarter, our comprehensive score ranked second among the 22 branches of ICBC Xiangfan Branch.
Adhere to credit innovation and increase the intensity of loans. While doing a good job in corporate mortgage loans, the Bank has innovated loan methods in view of the insufficient mortgage value of some corporate loans. It has successively handled the commodity financing of enterprise steel, wheat, cotton yarn and other bulk materials pledge, the trade financing of enterprise accounts receivable pledge, the confirmation letter issued by the opposite bank of the enterprise as the seller of the pledged letter of credit, and also issued a one-time mortgage recovery network revolving loan for small enterprises. In order to support the development of individual and private economy and the employment of residents in our county, our bank issues mortgage loans for shops, and so on. The innovation of credit work has expanded the loan methods and increased the capacity of credit funds. By the end of September, the balance of various loans of our bank had reached 295 million yuan, an increase of 1. 1 billion yuan compared with the beginning of the year, which was among the top financial institutions in the city and strongly supported the economic development of our city.
The county party committee and county government are very concerned about our bank as the appraisal object, and enterprises and customers have put forward valuable opinions on our work style construction, which is their trust in our bank. All employees of our bank are determined to take the activities of "professional ethics evaluation" and "enterprise evaluation agency" as an opportunity in future work, do a better job in quality and civilized service, expand credit supply more forcefully, fulfill social responsibilities more comprehensively, and make new and greater contributions to the scientific, pioneering and harmonious development of our city's economy and society!
Self-inspection Report on Banking Business III According to the work arrangement of the County Price Bureau, in order to thoroughly implement the Party's mass line and the requirements of the "Seven Rectifications and Seven Governance" activities, the Bank has carefully sorted out and investigated the illegal charges and other issues existing in business operations according to the work requirements, and now reports the self-inspection as follows:
First, set up a self-inspection organization to ensure the implementation of work tasks.
In order to ensure the orderly investigation, the sub-branch set up an investigation leading body with the president as the leader, the competent president as the leader, and the operation department, customer department, finance department, business department and other departments as members to strengthen the supervision, leadership and promotion of the investigation.
Second, the content of self-examination.
1. Earnestly implement the charging publicity system of Agricultural Bank.
Do a good job in the implementation and enforcement of the new standards. According to the requirements of the Head Office, the new price standard will be uniformly implemented nationwide from April 20xx 1 day. For private charging items, except for price differential service items, the Agricultural Bank of the whole province implements a unified price (benchmark price or machine automatic control price), and any floating shall be implemented after being approved by the provincial branch. In accordance with the standards of China Banking Regulatory Commission and the People's Bank of China on compliance fees, combined with the existing intermediary business fees of the Bank, we consciously accept customer supervision by hanging public signs in the business hall, and charge fees in strict accordance with the price list uniformly published by the Head Office. It is strictly forbidden to change the price and increase the charging items without authorization, and release the charging price information in time, so that all charging services are clearly marked, so that financial consumers can fully understand the relevant contents of banking service charging items in real time, thus exercising their right to choose, so that the price of banking charging services is no longer well documented.
2. Organize employees to check themselves against the charging standards, abide by the rules and regulations, and prohibit arbitrary charges.
In order to ensure the correct implementation of the charging standards within the scope of the standardized charging standards, establish and improve the restraint mechanism. Our bank formulates specific work plans and organizes employees to complete corresponding studies. Employees are required to handle various businesses in accordance with service quality requirements and standardized operating procedures, so as to be quick and accurate and minimize the error rate. In response to this self-inspection, the bank also set up an investigation team, including auditing vouchers and arranging special personnel to audit them. In the process of self-inspection of service charges, no unreasonable charges were found through layer-by-layer audit, and the quality of service work was controlled in strict accordance with the provisions in the Statistical Table of Settlement Business Charges.
3. Strengthen staff's ideological education and improve service quality.
The service attitude and service quality of bank managers are one of the main contents of customer complaints at present. Therefore, only by strengthening the quality education of employees, enhancing service awareness, improving service level, and matching the service charge level with the quality and efficiency of services provided, can customers feel value for money and be willing and willing to pay.
Third, self-examination and summary.
This self-inspection activity is effective, although our bank has not found any accounts with false charges, which has played a role in preventing micro-duration. In the future work, the Bank will earnestly implement the requirements of the regulatory authorities, continuously improve services, fulfill social responsibilities, continuously strengthen internal management, standardize the service price behavior of the Bank, and promote the healthy and steady development of the intermediary business of the Bank.
Self-inspection report of banking business 4 In order to improve the safety protection capability of self-service equipment as a whole, according to the requirements of the document Notice of Shangrao Banking Supervision Branch on Forwarding and Carrying out Special Safety Inspection of Business Library and Follow-up Rectification of Special Safety Inspection of Self-service Equipment, combined with the actual situation of village banks and based on the self-service equipment safety prevention system of village banks, the self-inspection work of self-service equipment was carried out, and the relevant situation is now reported as follows:
I. Basic information
Up to now, rural banks have installed 3 self-service devices, including 3 through-wall ATMs, which are installed in the business department of the head office, Qingyun branch and Qibu branch respectively. There is no offline ATM.
Second, the self-inspection work
(1) fill in the ATM daily patrol register in a standardized way, so as to check it three times a day. The Register of Cash Errors of Self-service Equipment in Village Banks was filled in correctly, and the Register of Daily Operation and Maintenance of Self-service Equipment in Village Banks was filled in. Some tellers' personal seals were missing, and they have been rectified on the spot in time.
(2) Self-service equipment of rural banks are equipped with 24-hour video monitoring devices to record the front images of customers in the transaction process, the images during deposit and withdrawal and the cash filling process. The playback images are clear, and there is no customer password and security password to operate the images. The image information includes the date and time.
(three) the equipment management personnel change the password and record it according to the regulations, change the password regularly, and save the backup password as required.
(4) After the key is used, it shall be stored as required; Spare keys should be sealed and kept; Handover shall be recorded as required.
(5) After the cash application is confirmed by the accounting supervisor, it shall be operated according to the cash collection process, and the vouchers printed by the equipment and the pre-operation test vouchers shall be kept by special personnel.
(6) Monitor the whole process of banknote adding as required, double-point banknote adding and clear video recording. External monitoring data shall be kept for at least 1 month, and internal monitoring data shall be kept for at least 3 months.
(seven) foreign personnel in and out of the registration according to regulations, and indicate the maintenance situation in the remarks column of the operation log; When maintaining the equipment, our staff will accompany us all the way.
(eight) according to the accounting requirements to properly keep journal bills.
(nine) machines and tools are clean, and there are no suspicious devices and stickers around. Install customer operation tips and safe card tips as required, so as to be standardized and clean.
(ten) when adding money, stop adding money, double operation, the password key by the person in charge; Cash sorting should be carried out in a closed environment; Count the cash in the waste money box, recycling box, deposit box and withdrawal box as required, and conduct withdrawal test after adding money.
Three, the problems existing in the self-examination and rectification.
(a) when checking the register, individual tellers missed their personal seals and corrected them on the spot in time.
(2) During the inspection, it was found that there was slight water seepage in the through-the-wall ATM of the business department of the Head Office, and the reason was immediately found out and rectified.
(3) During the inspection, it was found that the through-wall ATM explosion-proof lamp in the business department of the Head Office was damaged due to long-term operation, and the office was informed to purchase and install it.
The above is the special safety self-inspection of self-service equipment in rural banks. In the future, rural banks will also intensify their efforts to carry out special safety self-inspection of self-service equipment.
Self-inspection report on banking business 5 According to the spirit of the notice required by the Ministry of Finance, the National Development and Reform Commission and the Ministry of Industry and Information Technology, our bureau, together with the Municipal Development and Reform Bureau and the Municipal Bureau of Industry and Information Technology, carefully organized a comprehensive inspection of the city's 20XX enterprise-related fees. The self-inspection is now reported as follows:
First, strengthen organizational leadership and implement work responsibilities.
In order to complete this special inspection, our bureau, together with the Municipal Development and Reform Bureau and the Municipal Bureau of Industry and Information Technology, set up a work leading group with the deputy mayor in charge as the team leader, the directors of various ministries and commissions as the deputy team leader, and the heads of relevant units as members of the inspection team, and issued the Notice on carrying out the special cleaning and standardization of enterprise-related fees in the province.
Second, the basic situation of self-examination
Since the issuance of the notice, we have conducted a comprehensive inspection of 37 enterprise-related charges of 22 units in the city. In 20XX, the non-tax income remitted to the special account of our city was administrative fees and funds108783700 yuan, which was turned over to the state treasury in full. After inspection, there is no phenomenon of setting up administrative fees without permission, expanding the scope of fees without authorization, raising the standard of fees and setting fees without authorization in our city.
Third, standardize the specific practices of enterprise-related charges.
(a) all units should strengthen the training of tax collectors and improve their professional ability. And regular training and assessment of the collection personnel, to maintain a relatively stable position, part-time staff shall not engage in charging work. Combined with the requirements and suggestions put forward by the audit, training was carried out to improve the professional ability of the cashier.
(2) Establish rules and regulations to standardize the charging work of enterprises.
1, each collection unit shall formulate and strictly implement the charging system of Yumen 20XX Administrative Fees Standard Catalogue, make a detailed investigation of each collection object and make records. Carefully check each fee, report the actual situation of the collection unit in time, study it carefully, and give different treatments according to different situations, so as to achieve humanized management and reasonable collection. Every fee is collected through collective research, so as to be open, fair and just. Increase transparency, strict standards, and put an end to arbitrary reduction and lack of project fees.
2. Arrange a special person to issue the invoice, fill in the specification clearly, and specify the payment type, time period, unit price and payment amount according to the billing requirements.
(three) in strict accordance with the standards to carry out administrative fees.
1. Each unit is the collection unit of administrative fees. With the qualification of an independent legal person, there must be a charging license issued by the provincial price department.
2, each holding unit in accordance with the provisions of the charge publicity, timely and full payment to the Municipal Finance Bureau set up non tax revenue remittance account, and then by the account paid into the state treasury on a monthly basis.
3, each holding unit in accordance with the provisions of the strict use of administrative fees printed by the financial sector bills, the implementation of "unit billing, bank collection, financial management" and the establishment of administrative fees bill management system, by the financial personnel responsible for bill management. After the training of the price department, the toll collector has obtained a "toll collector's card" and charged with the certificate.
Fourth, the next step
Through careful cleaning and self-examination, further strengthen management, strictly control, strictly follow the collection and management procedures and charging standards of administrative fees, collect them in full according to law, and timely remit them to the state treasury according to regulations, so as to improve and further enhance the charging work of enterprises in our city.
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