Business reception is based on business negotiation or business cooperation, and its contents include:

1, to know the basic situation of the guests and the date and place of arrival;

2, according to the specific situation of customers to determine the reception specifications;

3, according to the customer's intention and actual situation, make the reception schedule;

4. Arrange accommodation, reception vehicles and meals for specific receptionists;

5. Arrange relevant leaders or receptionists to meet customers at stations and airports;

6, clear the basic situation of business meetings;

7. Arrange relevant personnel to deal with emergencies during the reception.

Business reception etiquette

Reception staff should be decent, generous, articulate, have a certain cultural literacy, and have received special training in etiquette, body, language, clothing and so on.

The dress of the reception staff should be neat, dignified, decent and elegant; Women should avoid wearing accessories that are too exaggerated or interfere with their work, and try to be as quiet as possible when making up.

If the visitor is an important guest agreed in advance, the corresponding reception specifications and procedures should be determined according to the status and identity of the visitor. When receiving ordinary visitors in the office, you should pay attention to speaking less and listening more. It's best not to talk to the person across the table. Make a brief record of the problems reflected by visitors.