When redeeming funds through online banking, if you encounter the prompt "4 102, the balance is insufficient", please try the following methods: 1 Through the online banking "Favorites-Fund-My Fund" function, switch the charging mode before and after according to the page prompts; 2. Check whether the redemption application has been submitted successfully through the function of "Favorites-Funds-Transaction Details" of online banking. If it has been submitted, please do not repeat the operation.