Award-winning speeches for newcomers to insurance companies (selected 5 articles) In study, work or life, we will inevitably have some new ideas in our minds. At this time, we can think of them and write them into our speeches.
Have you decided how to write your speech?
Below are the acceptance speeches of new insurance company employees that I collected and compiled (selected 5). They are for reference only. I hope it can help everyone.
Acceptance Speech from a Newcomer in an Insurance Company 1 1. Let customers see you often. The salesperson that customers dislike the most is the one who "sees you every day before signing the bill, but never sees him after signing the bill."
Smart salesmen always try their best to "show up" in front of customers, so that customers often think of you and feel your presence and attention to them.
Even if it is a reminder to renew and pay, they are reluctant to give up.
Introduce work to clients, send a self-written brief... As long as you think of clients everywhere, clients will also think of you.
2. You must have a cost concept. You will get something if you give up. If you are not willing to invest the necessary costs, it will be difficult to provide adequate services.
Usually, excellent salesmen will use 20%-30% of their commission income as a service fund specifically for customer service.
Blue Whale Award winner Bai Hailong’s direct and indirect expenses for customer service reached 50% of his commission income.
In order to serve their customers well, Zhao Ning and Lu Ping from Yangzhou bought a car; Zhang Mingli from Kunming hired an assistant and established an insurance studio.
3. Excellent professional capabilities Many marketing elites believe that providing customers with the most suitable protection plan is the most fundamental and best service.
In addition, you must be familiar with the policies and knowledge of banking, financial management, real estate, etc., always pay attention to changes in customers' life stages and their risk gaps, and provide timely and reasonable suggestions.
4. High-quality claims service Once there is an error in the claim service, it is likely that the guest house will lose its trust in the insurance and the salesperson.
On the contrary, if the claims service is excellent, it will establish a good image and win a large number of new customers.
In order to enable customers to enjoy comprehensive and fast claims services, many marketing elites have hired dedicated personnel to assist customers in handling claims and other procedures.
Even if for some reason the company is unable to pay out the compensation quickly, they will always communicate with the customer to let the guest understand the progress and reasons of the matter and feel their efforts.
5. Be good at managing resources. Everyone has their own resources (personal resources, knowledge resources, material resources, etc.). Whether they are good at managing and developing these resources determines the added value of the service.
When visiting customers, she pays special attention to using her brain, eyes, ears, and mouth. She understands the customers' difficulties and problems without leaving any trace, and then helps solve them through her personal connections.
In fact, a large part of a salesperson's personal network is composed of customers. Improving the added value of services means striving to achieve maximum sharing of resources among customers.
There are also marketing elites who rely on their expertise in marketing, computers and management to provide relevant training to customers, especially corporate customers.
6. Continuous Innovation Some salesmen treat customers and give gifts when they talk about customer service.
Never deliberately treat guests or give gifts, otherwise customers will doubt your cultural literacy, and even think: "The wool comes from the sheep. The more you give, the more you will earn from me." Although customer service requires costs
, but cannot be measured and piled up with "money".
The key is to vary from person to person and keep innovating.
7. Always use your "heart" to excel everywhere. Customer service must pursue spirit rather than form, and truly put customers in your heart.
For example, whenever we pass by customers who are busy at work, we will buy some milk and biscuits to remind them not to forget to eat because they are busy at work.
When signing the order, Gu Peihua, an outstanding salesperson in Shanghai, found that the customer's signature was not beautiful, so he asked someone to design a signature for the customer. The customer's surprise and surprise were beyond words.
8. Good mentality In addition to sincerity, customer service must also have enough patience.
Many marketing elites say that customer service must be sustained and avoid quick success or short-term success.
Customers must be "cultivated" and customer service must be "moisturizing and silent". This can establish a good image of oneself and win people around customers. This is also the reason why many marketing elites choose to provide services at customers' work units or family members gatherings.
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9. Reasonably allocate time and energy. The number of customers of a service master is generally between a few hundred and several thousand. Coupled with the work of the business and management team, the allocation of time and energy is critical.