Since the head office launched the upgraded service standard, Sichuan Ping An Property & Casualty has continuously cultivated its internal strength and actively fulfilled its service promise. It is understood that as of June 20 10, 1, there were about 2,637.42 million claims for Ping An property insurance in Sichuan, and the settlement rate was 99.95% within1working day. Statistics show that 95% of auto insurance claims are below 1 10,000 yuan, so this commitment basically meets the claims limit requirements of most customers of Ping An Auto Insurance. 1 day compensation needs the strong support of the backup operation platform. Ping An Property & Casualty implements internal process optimization at the front end and back end respectively, promotes the standardization and automation of auto insurance claims process, and strives to reduce the operation time of each link. In terms of management and monitoring, strengthen the quality audit of claims, realize the vertical management of claims personnel of the head office to the national branches, and realize the monitoring of the whole process of claims. At the same time, every operation link requires strengthening the process and quantitative management, constantly reviewing and optimizing the operation process, and emphasizing the applicability, unity and standardization of the operation procedures.

From June to June, 2020, China Ping An Life Insurance Company of China Insurance Company paid 15 1 100 million yuan, and paid10.69 million yuan free of premium, with an average of more than 9,000 payments per day, with an average of more than 80 million yuan per day, of which the highest single payment was 5.86 million yuan. According to the top ten claims cases of China Ping An Life Insurance Company of China Insurance Company in June-June, 2020, the top ten paid 43.35 million yuan, the top three all paid more than 5 million yuan, and the per capita paid 4.335 million yuan, with the highest payment of 5.86 million yuan and the lowest payment of 3.45 million yuan. Relying on the strategy of "Science and Technology Plus" and taking AI technology as the core, China Ping An Life Insurance Company of China Insurance Company actively promoted the intelligent service upgrade, improved the limitation of claims, and launched special services such as 30-minute "flash compensation", serious illness compensation first and special case pre-compensation, which was customer-oriented and anxious for customers. The semi-annual claims report shows that by the end of June 2020, China Ping An Life Insurance Company's special service "flash claims" had accumulated more than 3.9 million claims, and the amount of claims exceeded 8 billion yuan, and the limitation of claims had been reduced to "minutes and seconds"; A total of nearly 30,000 cases of serious illness were paid first, and the amount of compensation exceeded 654.38+0.5 billion yuan. Promote the whole process of online claims settlement. Because of COVID-19, the total compensation that meets the compensation conditions of existing products exceeds140,000 yuan. In 2020, the sudden COVID-19 epidemic will have a great impact on social and economic development and public health. China Ping An Life Insurance Company of China Insurance Company gives full play to the bounden duty of insurance protection and actively responds to claims. Immediately after the outbreak, China Ping An Life Insurance Company of China Insurance Company set up an emergency response working group, and launched four major measures, including 7X24 online service, assistance and guidance by special personnel in claims settlement, opening a green channel for claims settlement, and pre-compensation for special cases. For customers who purchase medical insurance products with cost compensation, China Ping An Life Insurance Company of China Insurance Company has also introduced five humanistic care measures, such as canceling drug restrictions, canceling diagnosis and treatment projects, canceling designated hospitals, canceling waiting period and canceling deductibles. In order to ensure fast and smooth claims service, China Ping An Life Insurance Company of China Insurance Company uses online means such as Jinguanjia App and WeChat An e-compensation applet to allow customers to complete claims declaration and application online. For customers who are in urgent need of funds, China Ping An Life Insurance Company of China Insurance Company will pay in advance for customers through special pre-payment channels to ease the pressure on medical funds of customers. In the first half of the year, China Ping An Life Insurance Company of China Insurance Company completed 522 accident-related claims, with a total compensation amount of 14 1 10500 yuan. All cases are online application, remote audit and air handling, and "cloud payment" is realized throughout the process.