ICBC customer service telephone 24-hour manual service
The customer service telephone number of ICBC is 95588.
95588 is the customer service hotline of ICBC, serving the vast number of companies and private customers. Whenever and wherever people dial "95588", they can easily enjoy a series of convenient, fast and 24-hour financial services from the bank through their mobile phones.
The service number of ICBC telephone banking in mainland provinces and cities is 95588, and in Hong Kong it is 2 1895588. If you choose to roam in different places, you can roam back to the telephone bank in your community, so that customers don't have to bear the long-distance telephone charges.
Icbc customer service telephone service content
Answer the business outlets and business hours first.
Second, answer the related business of telephone banking and online banking.
Third, answer the credit card business consultation.
Fourth, answer the decision-making consultation.
ICBC Credit Card Customer Service Telephone 24-hour Manual Service
ICBC Telephone Banking provides 7×24 hours manual service. Credit card customers can mainly handle emergency services such as loss reporting, self-service machine failure and abnormal account change. 23:00-7:00 through manual service. If you have other business problems, you can send a text message to 95588, or consult through ICBC portal intelligent service, online customer service, WeChat bank and other channels.
China Industrial and Commercial Bank Telephone Number Manual Service
95588 is the customer service hotline of ICBC, serving the vast number of companies and private customers. Whenever and wherever people dial "95588", they can easily enjoy a series of convenient, fast and 24-hour financial services from the bank through their mobile phones. The fee charged by 95588 is a local call, and the bank does not charge.
Chinese name
95588
be subject to
Industrial and Commercial Bank of China
nature
Customer service hotline
attribute
be free of charge
quick
navigate by water/air
Telephone banking service
Bank transformation
Customer service hotline
Service Items
1. Answer business outlets and business hours;
2. Answer the related business of telephone banking and online banking;
Answer credit card business consultation;
4. Consulting for solutions. Query balance
Telephone banking service
Brief description of business
Telephone banking refers to the electronic banking business that provides customers with financial services such as account information inquiry, transfer and remittance, payment, investment and wealth management, business consultation, etc. Self-help voice and manual service by telephone. ICBC 95588 Telephone Banking can provide customers with a package of financial services such as account information inquiry, transfer and remittance, investment and wealth management, payment, foreign exchange transaction, roaming in different places, credit card service, manual service, etc.
1. Account information query
Provides the function of querying the basic information, account balance, current account details, account history details and account unwritten details of each account and its sub-accounts in the card.
2. Transfer and remittance
Provide functions such as transfer in the same city and remittance in different places.
3. Payment services
Provide the function of inquiring and paying various daily expenses such as telephone bill, mobile phone bill, water and electricity bill and gas bill.
4. Investment and financial management
Provides the function of buying and selling stocks, funds, bonds and gold.
5. Foreign exchange transactions
Provide real-time foreign exchange transactions, query exchange rate, account balance and various transaction details.
6. Credit card service
It provides card application, card activation and loss reporting, account inquiry, RMB foreign exchange purchase repayment, credit line adjustment and other functions.
7. Manual business
Provide business consultation, complaints and suggestions, network information, new business introduction, and accept emergency oral loss reporting of accounts.
8. roaming in different places
Provide the function of handling all kinds of banking business in different places.
Characteristic advantage
ICBC 95588 telephone banking is not only rich in business types and powerful in functions, but also has distinctive characteristics of the times and superior scientific and technological advantages.
1. Easy to use and operate: ICBC Telephone Banking organically combines automatic voice service with manual answering service, and customers can enjoy the perfect unity of self-service voice service and warm manual service just by pressing the phone button.
2. Simple procedures and powerful functions: ICBC telephone banking is convenient, and customers only need to bring their valid certificates and ICBC passbook or bank card to the outlets to open accounts, enjoying the convenience of account management and the efficiency of investment and financial management.
3. Low cost, safety and reliability: ICBC telephone banking can handle most counter and online business, saving time and reducing costs. At the same time, ICBC adopts the most advanced computer telephone integration at present, so that customers can use it with peace of mind.
4. Unified number, roaming all over the country: the service number of ICBC telephone banking in mainland provinces and cities is 95588, and in Hong Kong it is 2 1895588. If you choose to roam in different places, you can roam back to the telephone bank in your community, so that customers don't have to bear the long-distance telephone charges.
Open process
Counter registration: Customers only need to bring their valid identity documents and local ICBC bank cards to outlets and fill out the Application Form for Individual Customer Registration of Electronic Banking of China Industrial and Commercial Bank to open telephone banking.
Telephone self-registration: As long as customers have ICBC bank card and current passbook, they can apply for registration of telephone banking through 95588 voice prompt or manual service.
Applicable object
Registered users of current passbook, smart card and financial fund counter.
Service time
ICBC Telephone Banking provides 7x24 service for customers.
Bank transformation
During the evolution of 95588 from a call center focusing on customer service to telephone banking, the resources available to financial experts are constantly superimposed on the voice platform, and various "unifications" are constantly appearing in it, which is the main line of its evolution.
During 1997, ICBC's customer service centers were scattered in municipal branches. In order to enhance the brand and strengthen customer service, ICBC has launched a unified customer service number-95588. This is a "good start" for ICBC to manage bank brands in a unified way. While unifying the customer service brand, ICBC has formulated a unified customer service center charter for the whole bank.
In 2000, 95588 faced "unification" again. At that time, ICBC unified all electronic channels-telephone, internet and mobile phone-into a large electronic channel-electronic banking, 95588 called "telephone banking". At the same time, ICBC will concentrate all the customer service centers scattered in local banks on provincial branches. In the process of centralized telephone banking of ICBC to provincial branches, the electronic banking department and the Ministry of Science and Technology took this opportunity to unify the technical platform of telephone banking of branches. Since 2000, all purchases related to telephone banking of branches must be carried out in accordance with the standards of the head office. In the "unification trip" of 95588, a series of measures in 2000 were quite crucial.
After the hard environment was gradually unified, ICBC began to unify the soft processes of telephone banking. 200 1, ICBC unified the voice tree process of telephone banking for the first time. "In the past, the telephone banking menu and process of each branch were different. This unification realizes the integration of the whole line of voice trees. " ICBC began to rely on the telephone as a mass media to promote standardized services.
In the process of gradual "unification", the telephone banking of ICBC and the background data concentration of ICBC have been accompanied. "Everything should be gradual. If our background data is not centralized, there will be no unified environment and conditions for telephone banking. Many services and innovations are not dare to think, and even if they think about it, they will not be implemented. " Wang Gang said. The data concentration was realized before other state-owned commercial banks, which made the service ability of ICBC telephone banking improve rapidly on the basis of unification and standardization. In 2003, 95588 took the lead in realizing national roaming. If customers from Beijing go to Shanghai, they don't need to make long-distance calls. They just need to dial 95588 in Shanghai and select the roaming function in the menu, and they can complete inquiries, transfers and payments.
On September 15, 2004, Telephone Banking of Industrial and Commercial Bank of China launched roaming service in Hong Kong. Mainland customers who come to Hong Kong only need to dial the local number 2 1895588 in Hong Kong, then select "Remote Roaming Service" and enter the telephone area code of their residence, and they can roam back to their residence to handle various telephone banking services; In addition, Hong Kong customers in the Mainland only need to dial the local 95588 and enter the telephone area code of Hong Kong, and then they can connect with the telephone banking system of ICBC Asia to handle various businesses.
Relying on the centralized back-end system, ICBC Telephone Banking began to optimize voice traffic again. "This time, based on the last unified voice tree, after analyzing customer behavior, the voice process was further optimized." The integration of voice tree mainly focuses on reducing the complexity of customer operation, and the most obvious change is the entrance menu. Previously, the "Enter Menu" of 95588 was "Press 1 for registered customers and 2 for non-registered customers". After hearing this menu, some customers are not sure whether they are registered users, but the optimized entry menu has been changed to distinguish between individual customers and corporate customers. "You know very well whether you are an individual customer or a corporate customer." As for whether it is a registered customer of 95588, the telephone bank will hand over the judgment process to the background system.
In 2003, ICBC began to plan a pilot project to entrust telephone banking services of some small branches to the head office. In order to cooperate with the pilot work, the electronic banking department of ICBC established a head office-level electronic banking center relying on the electronic banking department of Beijing Branch. The center is not only responsible for the operation of national telephone banking and online banking, but also for the electronic banking business of Beijing Branch. ICBC also established another e-banking center relying on the e-banking department of Shanghai Branch. Beijing Electronic Banking Center has hosted telephone banking in 8 provincial branches and 5 Shanghai Central branches.
What are the customer service telephone numbers of major banks?
Telephone summary of customer service centers of major banks
I. Industrial and Commercial Bank of China
Dial 95588 → press the "9" key → press the "2" key → press the "2" key again → enter the ID number and # number → enter the inquiry password and # number, which will be transferred to ICBC's manual customer service.
Second, Bank of Communications.
Dial 400-800-9888→ press "1" key → enter card number or ID number plus # → enter inquiry password plus # → press "0" key → press "5" key to transfer to manual customer service of Bank of Communications.
3. Bank of China
Dial 400-669-5566→ press "5" key → press "0" key → enter ID number and # number.
Four. Agricultural Bank of China
Dial 400-669-5599→ Enter ID number and # number → Press "0" to transfer to manual service.
Verb (abbreviation of verb) China Construction Bank
Dial 400-820-0588→ Enter the card number or ID number # → Enter the inquiry password # → Press the "0" key to transfer to the manual service.
6. China Merchants Bank
Dial 400-820-5555→ Enter ID number and # number → Enter inquiry password and # number → Press "9" key to enter manual customer service.
7. Shanghai Pudong Development Bank
Call 400-820-8788→ press #→ press "0" to transfer to manual customer service.
Eight. Guangdong Development Bank
Dial 95508→ enter the inquiry password #→ press "1"→ press "0" to enter the manual customer service.
9. China CITIC Bank
Dial 95558→ press 0 → press 1 → press 0 → press 2 → press 6 → enter ID number and # to enter manual customer service.
X. China Everbright Bank
Call 400-788-8888→ press the "0" key → 1→ enter the ID number and # number to enter the manual customer service.
Many friends may ask, is there a charge for calling the bank customer service center?
There is a charge for calling the bank customer service center, but don't worry, it will only charge the phone bill according to the call charging standard of the city where your mobile phone number belongs, and will not charge other service fees.
The telephone number of the bank's customer service center is mainly to help people understand and solve bank problems. If you don't know your credit card, or if there is something wrong with it, you can call for advice. The phone is online 24 hours a day.
The above is Bian Xiao's summary of the ways in which ten bank customer service centers call manual customer service. If you want to ask questions to the bank's human customer service, you can follow the steps given by Bian Xiao to ask questions to the bank you want to ask.
ICBC Loan Telephone Manual Customer Service
The telephone number of ICBC loan manual service is 95588.
Call ICBC customer service hotline 95588 to directly transfer to personal loan service, which is also ICBC's comprehensive service hotline. General consulting business and handling business can be carried out through this phone. If you want to apply for a loan, you can consult the materials you need to prepare first, and then fill out the application form at ICBC outlets to apply for a loan. When making this call, first select the business to consult according to the voice prompt. If you need to transfer the manual customer service call, please call first, wait for the voice broadcast for a while, then press "9", and then select the corresponding service according to the prompt to connect the manual customer service of ICBC. Please note that if there is no answer, the system may be busy. It is recommended to dial later. So, if you want to apply for a loan in China Industrial and Commercial Bank or know the relevant loan information, you can call this number for consultation. In addition, you can learn about the loan information through ICBC's online banking, and you can also apply for a loan online.
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Matters needing attention in handling loans
1. Loan amount: When applying for a loan, the applied amount should not be too high. The larger the loan amount, the higher the possibility of rejection. At the same time, borrowers should also apply for a loan amount according to their repayment ability to avoid the economic pressure caused by excessive monthly payment. The loan amount should be reasonable. Be sure to make a budget before applying for a loan. The loan amount can be increased by 10% on the basis of the budget. If you exceed this limit, you may have to pay for your irrationality. Ask the total interest of the loan. Zero interest rate is not equal to zero interest, so don't confuse the two. The so-called zero-interest loan products generally transfer interest to fees, guarantees and other items. After careful calculation, it is not necessarily cheap.
2. Loan information: The borrower must ensure that the information it provides to the lending institution is true and complete. Once suspected fraud is discovered, the lending institution will directly refuse the loan. Confirm whether the materials are ready. Collect four sets of loans: copy of personal ID card, work certificate, punch card salary and personal credit report, and you can almost summon the credit manager. And determine whether you meet the loan application conditions, including age, work place and working years in this unit, income requirements, credit status, occupation or industry restrictions and so on. If these six elements are up to standard, you can apply with confidence.
3. Purpose of the loan: When filling in the purpose of the loan, the borrower should write down the purpose of the loan frankly and clearly, which will make it easier to pass the examination. That is, the use of loans should be in compliance. If you plan to use it for gambling and usury, the bank will definitely avoid you. And if you use it for stock trading, futures trading and wealth management products, these banks are also not allowed.