Serious illness relief should find the civil affairs department. According to the regulations, serious illness relief belongs to the direct management scope of the civil affairs department and can be applied in writing by the patient himself or his immediate family members.

In line with the relevant policies of medical assistance for people in urban and rural areas, they can submit a written application to the local civil affairs department with relevant documents, and truthfully provide hospital diagnosis certificate, medical fee receipt, drug use, necessary medical history materials and proof materials of various expenses.

The procedures required for reimbursement of serious illness relief are mainly subject to the provisions of the social security department in this area. Because the local medical insurance policies in different regions are different, the medical insurance policies in this region shall prevail. Medical expenses that meet the basic medical insurance drug list, diagnosis and treatment items, medical service facilities standards and emergency rescue shall be paid by the basic medical insurance fund in accordance with state regulations.

Legal basis:

Article 28 of the Social Insurance Law of People's Republic of China (PRC) conforms to the basic medical insurance drug list, diagnosis and treatment items, medical service facilities and emergency and rescue medical expenses standards, and shall be paid from the basic medical insurance fund in accordance with state regulations.

Twenty-ninth medical expenses of the insured shall be paid by the basic medical insurance fund, and shall be directly settled by the social insurance agency, medical institutions and pharmaceutical business units. The administrative department of social insurance and the administrative department of health shall establish a settlement system for medical expenses in different places to facilitate the insured to enjoy the basic medical insurance benefits.