Risk testing is generally required. But this step is often overlooked. Many of these things do not have documents and are just done on the computer.
There is only one document, which is the fund subscription order, and the account will be opened by default.
You can complain to the University of Finance and Economics and see if anyone can help. Otherwise, we really have no choice but to complain to the China Banking Regulatory Commission and China Securities Regulatory Commission. You have to have faith, it's definitely not the old man's fault. Today's banks will do anything for money.