Spouses, parents and children of depositors with deceased relatives may submit a written application to banking financial institutions with the death certificate of the deceased depositor and documents showing kinship, such as household registration book, marriage certificate and birth certificate. And their valid identity documents, and handle deposit inquiry business. The designated heirs and beneficiaries of the notarized will need to carry the death certificate of the deceased depositor, the notarized will and my valid identity certificate.

In addition to the balance of deposits, family members can also inquire about the balance of non-deposit financial assets issued or managed by banks, such as wealth management products and funds.