1, go to the local social security bureau or medical insurance center for consultation to find out the reasons for the frozen state and the specific solutions;
2. According to the reasons for freezing, provide relevant materials or certificates, such as paying arrears, paying medical insurance fees, and providing a list of medical expenses;
3, waiting for the social security bureau or medical insurance center audit and processing. After the approval, the frozen state of medical insurance will be lifted.
Conditions for unfreezing medical insurance card:
1, the company pays medical insurance, and the medical insurance card is frozen due to the delay of the company's payment for several days this month. As long as it is returned, it can be restored immediately;
2. Under normal circumstances, flexible employees can pay in full and can apply for lifting the freeze at any time after one year of establishment;
3. The wrong operation of the unit leads to the wrong payment information of the insured, which will also cause the medical insurance to freeze. In this case, only the unit needs to re-submit the correct materials, and the social security department can resume it after it is approved;
4. Incorrect password of medical insurance UnionPay card In some areas, medical insurance card is a form of financial UnionPay card, that is, a bank card with medical insurance function. If the number of wrong passwords reaches a certain limit, the card will also be frozen. Under normal circumstances, users only need to wait for 24 hours, and the medical insurance UnionPay card will unfreeze itself. If it cannot be unfrozen, you can bring your ID card and social security card to the counter of the corresponding bank for unfreezing.
To sum up, the medical insurance policies and thawing requirements in different regions may be different, and the specific operation needs to be subject to the requirements of the local medical insurance department.
Legal basis:
Article 73 of People's Republic of China (PRC) Social Insurance Law
Social insurance agencies shall establish and improve business, finance, safety and risk management systems. Social insurance agencies shall pay social insurance benefits in full and on time. Seventy-fourth social insurance agencies through business handling, statistics, investigation and other means to obtain the data needed for social insurance work, the relevant units and individuals should provide timely and truthful.
The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.
The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge.
Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.