I. summary introduction

in p>215, the quality control department basically maintained the level of last year, and gained a little progress, with two QE, one SQE and one document control director less than in 214.

II. Summary

1. Standardization:

The quality control department has achieved good results in the running-in of incoming materials and process standards from 17: to 17: 3 every Wednesday in the past six months. After the introduction of this measure, similar "standardization" complaints of production lines have been well prevented.

2. add IPQC functional group:

add IPQC group to strengthen the supervision of process quality, further promote the rapid handling of quality accidents and effectively improve the information feedback mechanism. At present, due to the initial establishment of IPQC, the professional knowledge and ability of IPQC personnel can not meet the requirements, and their role is limited. This is also a direction of efforts in 212.

3. Customer complaints:

There were 13 customer complaints, compared with 19 in 214, and no quality accidents occurred. Although there are fewer customer complaints, our shipment quantity has also decreased. Next year, we will count the number of customers in the shipment batch or quantity, which will better reflect the quality of our products and is a relatively scientific statistical method.

4. One-time customer inspection qualified rate:

The customer inspection qualified rate was 97.11%, which was .44% lower than last year. The main reason for the decrease is that the appearance of LEEDS lampshade has not been able to meet the requirements. Since the qualified rate of customer inspection last year was 97.55%, the target was raised to 98% in the management review last year, but this year's target was not reached, which will become the main target of this year and be fully achieved.

in addition, considering that the appearance requirements of our products are quite strict compared with those of our peers, considering the comprehensive quality and cost, we will gently relax the appearance standards and gradually return to the normal requirements of our products without customers noticing.

5. The pass rate of first-time inspection of QA:

The pass rate of first-time inspection of QA is 95.3%, which is greatly improved compared with 92.17% last year, with an increase of about 3.13%. This is inseparable from a series of improvements supported by company leaders. Engineering department, production technology, procurement and QA have all made corresponding contributions from efficiency improvement, continuous follow-up and handling of historical problems.

6. Process qualification rate:

The comprehensive qualification rate of the process is 94.2%, which is .6% higher than last year's 93.6%. Although the effect is not obvious, it also reflects the improvement of process capability, the value of adding IPQC, and the premise of improving the qualification rate of QA inspection and customer inspection, which is the top priority.

7. Qualified rate of incoming inspection:

The qualified rate of incoming inspection was 97.11%, which was .2% lower than last year's 97.31%. The main reason for the decline is the introduction of LEEDS lampshades and the new customer PINEWOOD's Aoda plastics, lenses and cameras.

Third, the existing problems (the main problems that exist or hinder the development of departments and companies in the course of our work)

Internal causes: the uneven quality of departmental personnel brings certain difficulties to management. And most of them are introverted, and the overall level of professional ability and quality is not high, which leads to the unsatisfactory effect of communicating with other departments to solve problems. This is a problem that we must overcome ourselves. In addition, my experience is still shallow, and I believe that all this will be improved in 212.

external factors: firstly, the variety of products, small batch and short product life cycle have brought certain difficulties to quality management; Second, people's quality awareness is not high, and all staff are not involved. If quality problems occur, it is considered that quality personnel should solve them, which has nothing to do with themselves. Such quality awareness needs to be improved urgently; Thirdly, there are many and miscellaneous suppliers, the quality management level is not high, and there are many material problems, which also brings certain difficulties to quality management. Fourth, unfamiliar procedures and responsibilities, which is also a reflection of the company's management level, so it will be a focus of this year's work to familiarize all staff with standard operating procedures.

IV. Outline of the direction plan of the department's efforts in 216 (guidelines for the arrangement of the focus of the department's work in the new year)

Based on the summary of the quality work in the past year, we will improve the quality level from the following aspects.

1.QA framework adjustment:

In order to give full play to quality supervision and assurance, the original four parts of IQC,QE,QA (delivery inspection) and IPQC are reorganized into three parts, namely IQC, IPQC (process supervision and control) and QA (quality assurance, composed of the original QE and QA personnel). Lv Guangfu is good at QC management, and he is no longer the director of QE, but only responsible for IPQC business. The guarantee of QE and QA is directly responsible to the manager of quality control department. In this way, it can be clearly divided into three parts: incoming materials, manufacturing process and delivery control, as well as QA guarantee throughout the whole chain.

2. Carry out the quality concept and enhance the quality awareness:

To carry out the quality concept and enhance the quality awareness, we will increase the training, which mainly includes the quality system documents and the propaganda of the quality concept.

3. Improve the quality professional skills and abilities:

Train the internal staff of QA to improve the overall quality knowledge level and the ability to analyze and solve problems. Cultivate potential QE to be a good helper, improve their knowledge level and various management and things handling skills.

4. focus on the achievement of quality objectives and the effectiveness of countermeasures:

the achievement of process quality objectives is an important measure of a factory's process capability, so the improvement of process capability is the focus of many tasks. The actual achievement this year is 94.2%, and the plan for this year is 95%.

5. Improve the quality level of incoming materials:

In the past year, I mainly settled on basic management, internal affairs and communication with customers, and I was less involved in dealing with incoming materials. In the next year, I will conduct a series of communication with suppliers with more problems and larger supplies to stabilize the incoming materials level and improve the management ability of suppliers.

6. Improve leadership and teamwork:

Enhance mutual understanding among colleagues through training, study and organizing amateur interest groups and activities, and organize cross-departmental horizontal and vertical interactive activities if necessary.

7. It is planned to add a QE staff:

Due to the increasing variety of products of the company, there is no separate quality assurance staff in the original QA organizational structure, which is

based on quality inspection. Therefore, if the business volume increases, it is planned to recruit a QE staff with professional skills in system maintenance and environmental protection. An existing QE is still in training, and because of its slow learning progress, he may not be able to take charge of his work independently within one year. Another environmental QE technician is also studying, and the consideration of problems and professional knowledge are far from our requirements.

5. Other suggestions about the work:

1. It is suggested that the leadership of the company hold a meeting of department managers to restate the customer relationship between departments, and emphasize the responsibilities and obligations of each department, and make it clear that each department has an indisputable obligation to solve the problems found by QA/IPQC, so as to improve the current bad situation, such as "If QA finds problems, some colleagues in the responsible department will suspect that it is caused by QA (of course, there may be, if there is, I will ) or "IPQC found a problem, which led to a quarrel", which is a bad phenomenon and undermines the unity between departments.

2. Establish a quality management fund.

the purpose of establishing a quality management fund is mainly to play a positive role in improving the quality of employees, or reducing costs and improving efficiency, and will be rewarded according to the impact of the incident. Of course, this project must be accepted by the quality department. Specific matters need to be approved by the leaders for further planning.

The above is the work summary of the Quality Control Department in 215 and the work plan for 216. Please criticize and correct me.