1, the mobile phone opens WeChat, and searches for the official account of "Tencent Customer Service" WeChat;

2. On the official account page of WeChat, click the three points in the upper right corner;

3. When an option appears, click "Complaint";

4. Among the reasons for the complaint, you can choose a reason to complain about Tencent customer service.

Complaint means that the victim's rights and interests are infringed by the organization involved and he has the right to claim rights from the relevant state organs. The complainant is a person whose rights and interests have been infringed. Consumer's complaint refers to the behavior that consumers request the mediation of consumer rights protection organizations to safeguard their legitimate rights and interests after they have a consumer rights dispute with operators because of their daily consumption needs to buy or use goods or receive services.

Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following points need to be clarified:

1, the basic information of the complainant, that is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. ;

2. The basic information of the complained party, namely the name, address and telephone number of the complained party;

3. Time, brand, place of origin, specification, quantity and price of goods purchased;

4. The details of the damage, the time to find the problem and the time to negotiate with the operator, etc. ;

5. Copies of shopping vouchers, warranty cards and agreements.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 37 A consumer association shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.

People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.