The complaint telephone number of Housing and Construction Bureau is 123 19, which is the urban construction service hotline and the national public service telephone number determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating and illegal construction. It has been used in about 20 cities across the country with good results.
Since the establishment of the "123 19" livelihood hotline of the Housing and Urban-Rural Development Bureau one year ago, the completion rate has reached 100%, and the satisfaction rate of citizens has reached over 98%. When ordinary people encounter problems in their daily lives, they only need to make a phone call, and professional operators will help them solve the problems and win the trust of the citizens.
Main functions:
Accept industry complaints, consultation, suggestions and maintenance services.
1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: construction land, collective land, real estate development, real estate evaluation, real estate mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock housing, housing rental market, public housing rental management, low-rent housing poverty alleviation, housing maintenance, community management, and work of industry committees.
Complaints, consultations, suggestions and maintenance reports on maintenance funds, illegal buildings, housing reform, renovation of old houses, house demolition, private houses, geology and mineral resources, emergency maintenance, etc.
Reference to the above content: Baidu Encyclopedia-123 19