# Work plan # Introduction: Letters and visits refer to the activities that citizens, legal persons or other organizations report the situation to the working departments of people's governments at all levels and people's governments at or above the county level by means of letters, emails, faxes, telephone calls and visits, and put forward suggestions, opinions or complaints, which are handled by relevant administrative organs according to law. The following are three sample work plans for maintaining stability of hospital letters and visits, for your reference only.

the work plan for maintaining stability of hospital letters and visits in 217 (I)?

In order to further strengthen and improve the work of letters and visits, earnestly safeguard the legitimate rights and interests of the people, and strengthen the close ties between the Party and the people, this responsibility letter is formulated in accordance with the Regulations on Letters and Visits and the relevant provisions of the county party committee, county government and county health bureau on letters and visits and maintaining stability. ?

first, the target task?

1. Attach great importance to letters and visits. It is necessary to hold regular and irregular meetings on letters and visits, study and solve major problems in letters and visits, and establish a good organization and system for letters and visits. ?

2. Act in strict accordance with the law, and put an end to vicious petitions caused by the inaction or misconduct of the staff of this unit. Strengthen the education and stability control of abnormal petitioners in this unit, and support and cooperate with the public security and political and legal departments to crack down on serious illegal petitioners. ?

3. Effectively control and timely handle collective petitions. For the leapfrog petition, the hospital leaders should rush to the scene within the specified time, deal with it quickly, and ease it. ?

4. Do a good job in handling letters. Ensure that every letter from the masses is echoed and implemented, and strive to properly solve the problem at the initial stage. The processing results shall be reported to the relevant departments as required and a written reply shall be given to the petitioner. ?

5. Establish and improve the petition network institutions. Conscientiously do a good job in investigation and resolution, so that the information is smart, the foundation is clear, the response is quick, the problem is solved in the bud, and the signs of letters and visits that may lead to leapfrog petitions are reported to the Health Bureau in time, and they are tracked and controlled. ?

6. Letters and visits are submitted timely and accurately. ?

7. Strive for no letters and visits in this unit. ?

Second, strengthen duty preparation?

In strict accordance with the requirements of superiors, we should earnestly do a good job in maintaining stability, letters and visits, and preparing for duty during each special care period. ?

1. During the intensive care period, all staff should participate, devote themselves wholeheartedly, conduct a comprehensive investigation, fully resolve and take full responsibility for stability control. ?

2. During the intensive care period, a written leadership duty system should be carefully formulated, and it should be reported to the Bureau Office or the Bureau Letters and Calls Office for the record before the prescribed time limit. ?

3. During the intensive care period, we must adhere to the 24-hour leadership shift duty system. ?

4. During the intensive care period, the communication tools of hospital leaders and responsible persons are kept open for 24 hours. ?

5. During the intensive care period, we should insist on collecting, judging and reporting intelligence information every day, and report it to the bureau office before 3 pm every day, and we must not delay, omit or conceal it. ?

6. During the special care period, leading cadres are not allowed to go out without special approval. ?

Third, strict accountability?

1. If the investigation of contradictions and disputes is not timely, preventive measures are not effective, or buck passing, verbal warning, informed criticism, pre-veto and one-vote veto will be given respectively according to the seriousness of the case. ?

2. The general contradictions and disputes escalated into mass incidents due to poor work; Or ineffective handling of mass incidents, depending on the seriousness of the case were given a verbal warning, informed criticism, pre-veto, one-vote veto. ?

3. In case of non-compliance with the stability maintenance dispatch during the special protection period, or failure to communicate in the spot check, the pre-veto will be implemented, and the two pre-vetoes will be rejected by one vote. ?

4. At the end of the year, we can't judge the employees' abnormal petitions and leapfrog petitions, and all losses caused to the unit shall be borne by the parties concerned. ?

Work plan for maintaining stability of hospital letters and visits in 217 (II)?

In 217, under the leadership of the superior, our hospital earnestly implemented the responsibility system for letters and visits, focused on solving people's petitions and resolving contradictions and disputes, strengthened organizational leadership, conducted in-depth and detailed investigations, clarified work responsibilities, and implemented resolution measures, and achieved remarkable results in various letters and visits. In order to do a good job in maintaining the stability of letters and visits this year and promote the sound and rapid development of our hospital, the work plan for maintaining the stability of letters and visits this year is specially formulated. The details are as follows:

First, the guiding ideology?

Under the guidance of Deng Xiaoping Theory and Theory of Three Represents, with in-depth study and practice of the Party's mass line education and practice as the main line, we will fully implement the spirit of the xx Congress and the xx Plenary Session of the Party, thoroughly investigate and resolve contradictions and disputes according to the overall deployment of the Health Bureau, standardize the behavior of maintaining stability in letters and visits, solve outstanding problems in maintaining stability in letters and visits, strive to achieve the goal of maintaining stability in letters and visits, and create a harmonious and stable social environment for our hospital. ?

second, what are the objectives and requirements?

We will strive to achieve four improvements, namely: first, we will make new improvements in the ability of service leaders to receive and visit next time, and strive to further improve the work pattern of big letters and visits; Second, there is a new improvement in the ability to prevent and investigate contradictions, and further strengthen the preventive function of letters and visits; Third, there has been a new improvement in the ability of supervision and inspection to promote the improvement of the settlement rate of letters and visits; Fourth, there has been a new improvement in the ability to collect information on letters and visits, and the ability to promote the prevention and handling of group visits has been effectively enhanced. ?

Third, safeguard measures?

(1) Strengthen service awareness and promote the leaders' in-depth visits?

Actively carry out visits by leading cadres, investigate difficult and hot issues, determine plans for next visits, and effectively solve hot, difficult and focused issues of letters and visits. At the same time, carefully handle the letters and visits assigned by superiors, so that each piece is arranged, implemented and echoed. Strive to resolve all kinds of contradictions and disputes in the system. ?

(2) Strengthen the foundation and actively investigate and resolve various letters and visits?

Do a good job in initial letters and initial visits. We attach great importance to the handling of initial letters and initial visits, strengthen the management methods of initial letters and initial visits, and implement the system of receiving letters and visits first, so as to achieve "everything is settled and everything is echoed" and strive to properly solve the problem when the masses write and visit for the first time. Carry out large-scale investigation and mediation of contradictions and disputes vertically to the end and horizontally to the side, leaving no dead ends, and earnestly make the contradictions and disputes clear and clear. For the problems found out, we should do everything possible to solve the problems in the bud and solve them at the grassroots level according to the requirements of "five ones" in the investigation and mediation of contradictions and disputes (that is, a contradiction and dispute, a mediation team, a mediation responsible person, a mediation plan and a mediation period). Take multiple measures at the same time, and actively resolve difficult letters and visits. Follow the principle of case handling, and work with relevant functional departments to effectively solve various problems reflected by the masses. ?

(3) Strengthen the supervision assigned and promote the timely resolution of letters and visits?

Strengthen the supervision of leading cadres' implementation of the stable situation of "one post and two responsibilities" for letters and visits, strengthen the work responsibilities of the responsible subjects, implement the overall responsibility of the "top leader", take charge of the specific leadership and other leaders' "one post and two responsibilities", and strive to reduce and correct all kinds of buck-passing and irresponsible phenomena. ?

(4) Strengthen handling according to law and standardize the order of letters and visits?

standardize the procedures for handling letters and visits, properly handle all links such as acceptance, assignment, forwarding, urging, supervision and feedback, and strive to improve administrative efficiency and ensure that letters and visits are settled on time and in good quality. Strengthen the review of letters and visits. Improve the quality of handling cases for review and review, further enhance the authority and credibility of review and review of letters and visits, promote "closing the case" and improve the rate of litigation. Seriously implement the stability control measures. Seriously solve the petitions and do a good job in ideological guidance and legal education for the petitioners. ?

(5) Strengthen investigation and study, and actively put forward policy suggestions to resolve contradictions and disputes?

Pay attention to incipient and tendentious letters and visits. Strengthen typical case studies and find sexual problems from individuals. Put forward targeted countermeasures and suggestions from the aspects of policy level, system, mechanism and system construction to promote the universal solution of the problem. Timely understand and reflect social conditions and public opinion, timely feedback the implementation of policies, scientifically judge and accurately grasp the stable situation of letters and visits, timely put forward opinions and suggestions, and strive to prevent and reduce letters and visits from the source, especially repeated petitions and group visits. ?

(6) strengthen internal management and continue to do a good job in the investigation of unstable factors in the water conservancy system?

To further clarify the responsibility of leading and troubleshooting unstable factors requires not only doing a good job in ideological and political work of cadres and workers in the unit, but also finding unstable factors in time, deeply understanding the existing reasons and key issues of contradictions, and promptly putting forward handling opinions, so as to strive to handle contradictions internally. Focus on the ideological and political education of employees in the unit, and enhance their overall awareness, sense of social responsibility and mission. We will continue to strengthen the work of safe production and comprehensive management of social security and create a good environment for economic development. ?

217 work plan for maintaining stability of hospital letters and visits (III)?

in xx years, our hospital took humanized fine management activities as the theme and ensured medical quality and safety as the core. First, we completed the key tasks of hand, foot and mouth disease and h1n1 prevention and control in quality and quantity. Second, we made efforts to strengthen the hospital's own construction, and all the work of the hospital was stable and orderly. In XX, the annual business income was 11.6 million yuan, up 49.9% year-on-year, outpatient visits were 45,135, up 1.3% year-on-year, inpatient visits were 4,54, up 19.7% year-on-year, emergency visits were 2,881, up 33.1% year-on-year, operation cases were 756, up 58.8% year-on-year, and bed utilization rate was 73%, up 4% According to the plan at the beginning of the year, we focused on the following work:

First, under the guidance of the general requirements of "one main line, one activity, three major projects" of the Health Bureau, combined with the work arrangement of the hospital at the beginning of the year, we will strive to strengthen the hospital's own construction. ?

(1) Strengthen the supervision and management of daily work to ensure the safe operation of the hospital as a whole. ?

First, we have continued to implement the comprehensive assessment system once a month, with penalties and improvements. ?

Second, since March, the weekly patrol system of hospital leaders has been implemented, so as to achieve "three uses", enhance the initiative of work and improve the timeliness of work. ?

Third, the business and administrative rounds are made on Tuesdays and Wednesdays. ?

Fourth, in view of the lack of management knowledge of hospital administrators and communication skills between doctors and patients of medical staff, lectures on basic knowledge of hospital management and lectures on communication and skills between doctors and patients were held in May and October respectively. Fifth, in order to improve the scientific and technological content, the hospital invested 38, yuan to purchase 6 sets of fully automatic analyzers, blood cell analyzers and trace element analyzers in the form of negotiation. ?

(2) Strengthen hospital culture construction with publicity as the carrier. ?

1. Make full use of electronic screens, billboards, exhibition boards and other publicity platforms to create hospital culture with characteristics. For example, a health care bulletin board was established in the outpatient hall, and the publicity content was changed regularly according to the seasonal changes; Make publicity display boards in wards and outpatient corridors, and customize 5 pieces of department's heart language cards to publicize health care knowledge such as disease prevention and treatment, healthy diet, etc. to the patients, and advocate and promote the healthy lifestyle of the whole people. ?

2. Make use of the government information disclosure platform and hospital affairs disclosure channels to publicize hospital information to the society, so that the society can know about the hospital and the public can know about the hospital. ?

3. In order to promote the advanced and encourage the backward, on the basis of last year, the pacesetter selection activity was continued in five wards in November, and 1 pacesetters were selected. ?

(3) Strengthen the construction of medical quality to ensure medical safety. ?

1. Grasp the foundation and practice skills to improve the basic professional quality of medical staff in the hospital. ?

(1) The business study in the department on the 5th of each month has been regularized. ?

(2) Since March, we have adhered to the monthly examination and assessment system for nursing staff, achieved monthly training and monthly examinations, and made up exams for those who failed. ?

(3) In November, according to the requirements of the basic skills posts of superior medical staff and the competition program, combined with the actual situation of the hospital, young and middle-aged doctors under the age of 4 were assessed, so that everyone passed the exam. ?

(4) In order to ensure the safety of the Olympic Games and improve the ability of emergency treatment, the emergency department and 12 staff were trained and drilled in cardiopulmonary resuscitation and emergency handling ability of public health emergencies. ?

(5) In order to improve the quality of medical record writing, medical record appraisal activities were carried out. ?

2. Grasp key points and plug loopholes to ensure medical safety. First, the workflow of outpatient, inpatient and emergency patients and the referral process of emergency patients have been improved, so that the work links are more closely linked. The second is to strengthen the inspection of business work at least once a month and re-quantify the medical quality inspection standards. In the aspect of nursing examination, the system of mutual inspection, mutual learning and mutual improvement was implemented by head nurses in various wards. Third, we should vigorously carry out centralized actions on medical quality and safety, and put problems, deficiencies, problems, measures, defects and safety in the first place. We should hold special meetings to sort out all kinds of problems, study them one by one, formulate improvement measures, and take them as a carrier to comprehensively strengthen medical quality and safety work, grasp key parts and weak links, and move forward preventive measures to achieve prevention first. ?

3. Actively develop new technologies and conduct new scientific research. Independently carried out lumbar disc removal, open reduction and internal fixation of ulnar coronoid process fracture and lumbar fracture, and invited experts to jointly complete thyroidectomy, multiple liposarcoma removal, total hip replacement and other operations. In XX, three scientific research projects were approved by the Provincial Administration of Traditional Chinese Medicine (including one funded by the Fund), and more than 1 papers were published in domestic core journals. ?

4. Strengthen the construction of departments. Newly built outpatient operating room; Independent cerebrovascular clinic; A physical examination department was established, a physical examination package was formulated, the physical examination files were standardized, and the person in charge was clearly defined. * * * 169 people were given health examinations. ?

5. Strengthen continuing education. According to the needs of work, three people have been sent out for further study and 17 people have participated in various short training courses. ?

6. Strengthen the prevention and control of nosocomial infection. Strict implementation of relevant systems in biological monitoring, disinfection, medical waste recovery and destruction, training and assessment of infectious disease knowledge for the staff of the whole hospital, and improving the prevention awareness of all staff; In May, the intestinal outpatient service was standardized according to the requirements of higher authorities. ?

(D) to further standardize the new rural cooperative system.