Tickets under 30% discount will not be changed or refunded in principle. Charge a discount of 40%- 10% according to the regulations. Full-price tickets or first-class tickets can be changed at will, as long as there are more tickets on the changed flight. If you are not sure when to change your ticket, you can always keep it. If the ticket is higher than the current price, you have to make up the difference, and the airline holding the ticket is not allowed to make up the difference. If it is because of the airline that needs to be changed, there is no restriction. In addition, some airlines also have corresponding regulations on changing their visas two hours before and after takeoff.
Question 2: Can I change my visa after online check-in? No, I have to cancel my boarding before I can change my ticket. Tickets have been issued: if you book a discount ticket, you can change the time only in the same airline through the agent website customer service (buying tickets on the agent website) or the airline official website (buying tickets in official website) if the conditions for change or refund permit; If you book a full-price ticket, you can change the time, but the change must be an agreement between the two airlines; Tickets with lower discounts cannot be changed or refunded due to airline restrictions;
In addition, there is no charge for canceling or modifying orders that have not been issued (except for team tickets that have paid the deposit); When the issued order requires refund or change, it should be implemented in accordance with the regulations of each airline, and the corresponding refund or change fee may be charged.
Question 3: Can I change my boarding pass after printing it? You can do it without getting on a plane.
Question 4: Can I get a refund if my ticket seat has been selected online? Yes, but the amount of refund depends on the ticket at the time of booking.
First of all, refundable means at least refundable fuel surcharge and civil aviation development fund (original airport construction fee).
In addition, the cost of air tickets depends on the specific situation at the time of ticket purchase. When purchasing tickets, it is decided to return and change according to different cabins and discounts. Even if the discounted ticket can be refunded, a certain fee will be charged, in other words, it cannot be fully refunded.
Question 5: Can I get a refund after online check-in? Attention, please. The check-in procedure for China Southern Airlines flight will stop 45 minutes before departure. Passengers who take domestic flights need to take other flights because the airport is late, so they need to re-book their seats according to the regulations. If the passenger's air ticket discount is low and there is no low discount fare for the subsequent flight, the air ticket price needs to be paid according to the fare of the flight.
You can only take that flight if you have a discount. You can't change it. You can't have much freedom because of the discount. The full price is valid for two years.
Airline return and change rules
Ticket change
If a passenger requests to change the flight, date and class of accommodation after purchasing a ticket, the carrier and its sales agent shall actively handle it according to the actual situation. When the flight is cancelled, advanced, delayed, the voyage is changed or the original seat cannot be provided, the carrier shall give priority to passengers to take subsequent flights or change flights of other carriers.
return a ticket
Due to the reasons of the carrier or the passenger, the passenger can not complete part or all of the voyage within the validity period of the ticket, and can request a refund within the validity period of the ticket. Passengers who request a refund shall handle it with the "flight coupon", "passenger coupon" or the unused part of the ticket. Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip. The fare can only be refunded to the passenger himself or the payer of the ticket.
Passengers who voluntarily refund their tickets shall provide their valid identity documents in addition to their valid tickets, which shall be handled in accordance with the following provisions:
-If the passenger has confirmed the refund after issuing the ticket, it shall be handled in accordance with the relevant airline refund and change regulations (please refer to the refund and change regulations at the time of booking for details).
-Passengers who request a refund with a connecting ticket or a return ticket shall be handled in accordance with the provisions of the first paragraph.
-Disabled revolutionary servicemen who request a refund are exempted from the refund fee.
-Passengers with baby tickets request a refund, and the refund fee will be waived.
-Passengers with irregular tickets who need to refund their tickets should go through the refund procedures at the original place of purchase within the validity period of the tickets.
-Passengers automatically terminate their travel at the stopover of the flight, and the ticket of the unused flight of the flight will not be refunded. When the flight is cancelled, advanced, delayed, the voyage is changed or the carrier can't provide the original seat, if the passenger requests a refund, the departure station shall refund all the tickets, and the stop place shall refund all the tickets of the unused flight segment without charging a refund fee. If passengers want to show a refund due to illness, they need to provide a certificate from the medical unit. All air tickets are refunded at the place of origin, and the tickets for unused flight segments are refunded at the stop, and no refund fee is charged. If the entourage of a sick passenger requests a refund, it shall be handled in accordance with the provisions of the first paragraph of the refund.
Lost ticket
Passengers who lose their tickets shall apply in writing to the carrier or its sales agent for reporting the loss. The carrier shall not be liable if the ticket has been fraudulently used or refunded before the passenger applies for reporting the loss. If the fixed ticket is lost, the passenger shall provide proof to the carrier before the scheduled departure time of the flight 1 hour, and the carrier may reissue a new ticket for the flight. Re-issued tickets are not refundable. If the abnormal ticket is lost, the passenger shall provide proof to the original ticket selling place in time and apply for loss reporting, and the ticket selling place shall notify all relevant carriers in time. After verification, the ticket has not been fraudulently used or refunded, and the refund formalities shall be handled within 30 days after the ticket expires.
Question 6: Can I choose a seat online after I change my visa? The question should be "Can I choose a seat online after I change my visa?"
Online seat selection is possible, but it needs to be 24 hours in advance. There are two ways to choose seats.
Check in online to reserve a seat.
Log in to the airline official website online check-in system 24 hours before the plane takes off, choose your own seat and print your boarding pass.
Mobile phone application sign-in
24 hours before the plane takes off, log in to the airline APP for online check-in. You can also choose a seat and change your boarding pass at the airport check-in counter 2 hours before the plane takes off.
Question 7: If online check-in needs to be rescheduled, what should I do if I cancel the check-in first? If not, please ask the airline for assistance before I can change or refund.
Question 8: Is online check-in an online boarding pass? Can I change my boarding pass? Online check-in is not for changing boarding passes. You can choose a seat or something.
You must change your boarding pass at the airport.
You can also change your boarding pass.
Question 9: Can I get a refund after check-in? 5 points ticket for check-in refund:
This situation is called missed boarding, that is, passengers do not board the designated flight after checking in at the place of origin or passing through the station.
If the passenger misses the plane due to his own reasons, he should go through the formalities of changing and refunding the ticket flight at the airport or the original place of purchase, just like missing the plane. According to the applicable conditions of the ticket, the refund fee is charged.
If the ticket is "non-refundable", the ticket amount will not be refunded, which is equivalent to the refund fee100%; If it is a refund fee, that is to say, the refund fee may be 5% or 80%. But in any case, the civil aviation development fund (airport construction fee) and fuel surcharge will be fully refunded.
Please consult the airline customer service hotline for details.