12319 is the urban construction service hotline, a dedicated telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry.
The service content covers a variety of industries in seven relevant functional departments in the construction system, including water supply, municipal administration, gas supply, drainage and flood control, real estate development and management, landscaping, urban transportation, city appearance and sanitation, construction and building materials industry management, and urban management supervision.
The scope of acceptance of 12319 is as follows: 1. Water affairs include: complaints, consultations, suggestions and repair reports on flood control, rivers, drainage, water supply, etc.; 2. Transportation includes: public transportation, taxis, rail transit, land management (
Long-distance passenger transportation, cargo transportation, freight agency, freight rental, parking lot and motor vehicle driver training), etc.; 3. Real estate includes: construction land, collective land, real estate development, real estate valuation,
Real estate surveying and mapping, real estate brokerage, real estate ownership registration, commercial housing pre-sale, existing housing sales, housing rental market, public housing rental management, low-rent poverty alleviation, housing maintenance, community management, property committee work, maintenance funds, illegal construction, housing reform work,
Complaints, consultations, suggestions and repair reports on old house renovation, house demolition, private house settlement, geology and mineral resources, emergency maintenance, etc.; 4. Municipal aspects include: highways, municipal roads, urban roads, bridges and ancillary facilities, underground
Complaints, consultations, suggestions and repair reports on passages, ground roads, elevated roads, road pipeline construction, municipal construction sites and the gas industry; 5. City appearance and sanitation include: city appearance and environmental sanitation work, urban management law enforcement and supervision work, domestic waste
Complaints, suggestions, consultations and repair reports regarding specific pollutants, motor vehicle cleaning and cleaning, city appearance and environmental sanitation supporting facilities, water areas and specific areas related to city appearance and environmental sanitation, landscape lighting, outdoor advertising, etc.; 6. Greening includes: greening maintenance management
, park management, damage to greening and greening construction, etc. Complaints, consultation and suggestions; 7. Management of the construction and building materials industry includes: management of all parties in the construction market including owners and inspection, design, construction, supervision and other units, Shanghai
Complaints, consultations and suggestions for construction and building materials industry enterprises, engineering survey and engineering design enterprise qualification applications, additions, upgrades and other administrative approvals; construction safety and civilized construction at construction sites; management of construction and building materials at construction sites, etc.
To sum up, 12319 is the city construction service hotline. According to the requirements, if the property management is involved in private construction, embezzlement of public places or improper greening and decoration management, you can complain to the local urban management unit.
Legal basis: Article 7 of the "Urban Construction Supervision Regulations" The basic responsibilities of the urban construction supervision team: (1) Implement supervision of urban planning.
In accordance with the "Urban and Rural Planning Law of the People's Republic of China" and relevant laws and regulations, supervise construction land and construction activities in urban planning areas; (2) Implement supervision of urban municipal engineering facilities.
In accordance with the "Urban Road Management Regulations" and relevant laws, regulations and rules, supervise illegal and illegal behaviors in occupying, excavation of urban roads, damaging urban roads, bridges and culverts, drainage facilities, flood control dams, etc.; (3) Implementation of urban public utilities
supervision.
In accordance with the "Urban Water Supply Regulations" and relevant laws, regulations and rules, illegal and illegal behaviors that endanger or damage urban water supply, gas supply, heating, and public transportation facilities, as well as urban passenger transportation operations, gas supply safety, and urban transportation facilities, are strictly prohibited.
Supervise illegal and illegal behaviors in the development, utilization and protection of groundwater resources in the planning area and urban water conservation; (4) Implement supervision of urban appearance and environmental sanitation.
In accordance with the "Urban City Appearance and Environmental Sanitation Management Regulations" and relevant laws, regulations and rules, supervise illegal and illegal behaviors that damage environmental sanitation facilities and affect urban city appearance and environmental sanitation; (5) Implement supervision of urban landscaping.
In accordance with the "Urban Greening Ordinance" and relevant laws, regulations and rules, supervise illegal and illegal behaviors that damage urban green spaces, flowers, trees, landscaping facilities and cut down trees; (6) Within the scope of entrustment,
Administrative penalties are imposed in the name of the entrusted administrative agency.