Artificial intelligence technology is transforming the insurance industry.
Yesterday (February 27), Baidu Group announced a strategic cooperation with China Life Insurance (Group) Company (referred to as "China Life"). Both parties will leverage their respective advantages to carry out in-depth cooperation in platforms, data, artificial intelligence and other aspects.
The outbreak of artificial intelligence in 2016 has attracted much attention from all walks of life. The battle between human brains and robot brains is not limited to Go or TV shows, but will be truly reflected in all walks of life, including the insurance industry.
"Net" noted that since last year, domestic and foreign insurance companies have accelerated their integration with artificial intelligence, continuously improved their customer service levels, truly implemented artificial intelligence, and used technological products to improve the efficiency of operational services.
Up to now, which insurance companies at home and abroad are injecting artificial intelligence "blood"?
What problems can artificial intelligence technology solve for the insurance industry?
1. China Life joins hands with Baidu. Currently, China Life is implementing the "Smart China Life" strategy, which uses technological means to achieve "real-time price discovery, accurate resource matching, on-demand product provision, ready service response, and early risk warning" and carry out financial technology
Layout, hoping to improve operation and service efficiency through digital management levels, and provide customers with new intelligent diversified products and high-emotional service experience.
Baidu's cloud computing and artificial intelligence technology will be able to provide technical support for this.
It is reported that the current cooperation between the two parties is still relatively "preliminary", and they have only had multiple contacts in aspects such as artificial intelligence, robots and robo-advisory.
Regarding this cooperation, China Life said that joining hands with Baidu is a "powerful combination of capital and technology" that will enhance China Life's financial technology innovation vitality.
Baidu revealed that the future cooperation with China Life will mainly focus on artificial intelligence, big data, cloud computing, Internet of Vehicles and other technical fields, as well as financial platforms, brand publicity and promotion, investment and financing, insurance banking and corporate annuity business, training and exchanges, etc.
Carry out in-depth cooperation.
In the future, the two parties will also discuss issues such as the joint establishment of a pan-Internet fund.
2. Taikang Life: Insurance Intelligent Robot "TKer" On August 18, 2016, the "Taikang 20th Anniversary Series of Events - Health Care + Internet Insurance Innovation" hosted by Taikang Life and hosted by Taikang Online was held in Beijing.
At the forum, the first domestic insurance intelligent robot "TKer" launched by Taikang Online was officially unveiled for the first time. "Net" reviewed the information and learned that the "TKer" robot has powerful insurance intelligent service functions as follows: A. Self-service insurance: users can.
Through the ID card reader on the robot, the ID card and other document information can be recognized for direct insurance purchase; B. Policy query: Through the face recognition function, the robot can identify the user, and through the voice interaction function, the user can query the policy; C. Business processing
: Different functional programs developed by Taikang Online can be applied to robots at the same time, and can regularly update and release products and services, supporting users to directly handle business through robots; D. Human-machine collaboration: When encountering difficult problems, the "TKer" robot
It can also call backend human services to achieve human-machine collaboration and quickly solve user problems. E. Video promotion: The "TKer" robot can play promotional videos to promote corporate and insurance content to users. Not only that, the "TKer" robot also has the ability to proactively welcome guests.
, intelligent conversation, interactive insurance consultation and other functions. In the future, it will also be combined with health and sports intelligent hardware to provide health services such as blood pressure, pulse, and body temperature measurement. According to Taikang Life, the "TKer" robot may also serve Taikang Line in the future.
3. Ping An Life: "Intelligent Robot" On March 18, 2016, Ping An Life's intelligent robot was officially launched. This intelligent robot can provide customers with coverage, application for changes, payment and renewal.
"Network" learned that the "intelligent robot" can provide "7*24 hours" one-stop customer service consultation for the entire policy cycle, such as premiums and claim settlements, and can provide answers to online product sales, promotion activities, etc.
In 2016, the "intelligent robot" cloud service provided more than 1.6 million services throughout the year, accounting for 88.94% of the time. 4. United Life: Artificial Intelligence Xiao Ai In June 2016, United Life and Alibaba.
Cloud has reached a cooperation and introduced Alibaba Cloud's artificial intelligence technology, which greatly shortens the waiting time for service access and optimizes customer experience. This technology can change the situation where customer service relies heavily on manpower. Alibaba Cloud's artificial intelligence small Ai robot answers most user questions.
In addition, the little Ai robot will also convert the telephone customer service voice into text, greatly increasing the service quality detection rate from 3% to 100%. Now, after Union Life customers consult questions through various online platforms, the little Ai robot begins to play its role.
Function, it will understand the problem based on the background and then find the corresponding answer.