Because I am interested in finance, and in order to lay a foundation for future study, from July 17 to August 17, 2007, I worked as an intern in Qu Xia Office of Taixing Branch of Agricultural Bank of China for one month, during which I had a superficial understanding of the banking system, learned in detail the rules and regulations of the bank and the specific operation of the banking business, and also found some drawbacks and loopholes in the banking system. Generally speaking, ABC's rules and regulations are relatively comprehensive, stipulating the operating norms and codes of conduct of employees. In today's increasingly fierce competition in the same industry, China Agricultural Bank knows that only high-quality services can win the market, so it requires employees to hold morning meetings and evening parties every day, plus necessary regular meetings, so that employees can jointly improve their business level, help each other, learn from each other and face problems in their work together. At the same time, he asked employees to be polite, smile and serve, and set up a strong supervision network to always supervise their employees to abide by the provisions of the Agricultural Bank of China and act according to the rules. Secondly, what impresses me is the role that modern banks play in people's daily life. Modern banks are not limited to savings and loans. On the contrary, the service tentacles of modern banks touch all aspects of people's lives, such as paying insurance, charging phone bills, paying tickets, buying funds, speculating in stocks, foreign exchange, and managing money. The exaggeration is that "there is only what you can't think of, and there is nothing that the bank can't do." Now let's talk about my work experience in Agricultural Bank of China. In the first few days, I mainly followed the master to see how the master operated. It seems to be about three days, and I learned the whole process of bank counter service. Because ABC has a rule that non-staff members are not allowed to operate, I usually guide customers to fill out forms and teach them to use self-service equipment, which is somewhat similar to the task of the lobby manager. Later, I learned about the credit information system of ABC with the account manager. Due to the fierce market, major banks have lowered their loan thresholds. In order to survive in the market, Agricultural Bank of China has increased its support for local enterprises, stipulated that reasonable credit granting to enterprises and pledged loans to individual customers should be handled at any time, simplified the procedures as much as possible, and fully supported local economic development. Later, due to the extremely hot domestic fund market, a large number of new citizens poured into the market. I began to explain the basic knowledge of funds to customers at the counter, reminding them that funds are risky and need to be cautious when entering the market. Then I began to sell the funds entrusted by the Agricultural Bank of China to customers and achieved great results. * * * sold the fund for 420,000. In this process, I also have a deeper understanding of the fund. What is a fund and what are the benefits of buying a fund? Generally speaking, the securities investment fund is an investment tool that collects the funds of many investors and gives them to the bank for safekeeping, and the professional fund management company is responsible for investing in stocks, bonds and other securities in order to maintain and increase the value. The biggest advantage of buying a fund is to participate in the stock and bond market investment with the wisdom of experts, reduce the risk of personal direct investment in stocks and bonds, achieve the purpose of personal asset appreciation, and finally achieve your financial goals such as retirement and children's education. Simply put, a fund is an investment that helps people buy and sell stocks and bonds. Risk and return are between stocks and bonds. If it is a private operation, it is called a private fund; If the fund is raised publicly in the society, the publicly raised fund will be managed by a regular fund company. There are two kinds of closed-end funds. One is closed-end fund. After the money is raised, the scale remains unchanged. You can think of it as a stock, which can generally be discounted according to the net value of the fund. The other is the open-end fund, which is the mainstream of the fund. You can buy and sell in banks and other institutions at any time according to the net value of the fund. According to the income and risk from high to low, it can be roughly divided into stock funds, bond funds and money funds. Stock funds mainly invest in stocks, which can be subdivided into growth funds, index funds and income funds, and the income and risk levels are also arranged from high to low. Bond funds invest in bonds, and the income is stable, but not high; The money fund invests in bonds and central bank bills within one year, and the income is more stable, slightly higher than that of time deposits, but there is almost no possibility of loss. In the meantime, I also read a lot of internal documents of ABC, knowing that financial crimes are very serious now, and banks are shouldering more and more heavy anti-money laundering responsibilities. Banks should pay attention to preventing fake bills of exchange so as not to offend customers and ensure that they are not deceived. It is necessary to prevent customers from using frequent large-sum capital transactions to achieve the purpose of money laundering, and also to prevent customers from counterfeiting. I also learned about a series of banking services, such as telephone transfer, company settlement, bank comparison, wire transfer and so on. In the month of ABC, I learned a lot that books can't. A general understanding of the banking system in China, but also found some drawbacks. 1. Human feelings are greater than system. It may be influenced by China's 2,000-year feudal system. Although the banking system is relatively perfect, there is little that can really be done. From the documents I read, I know that this has always been a weakness of ABC. This year, the director of a branch office in Xinjiang used his power to instruct his subordinates to misappropriate funds many times, stealing more than 6.5438+million yuan to buy lottery tickets, and finally went to jail. His subordinates were also sentenced and laid off for dereliction of duty and connivance. In fact, this incident can be completely avoided, that is, his subordinate staff are unwilling to expose him, dare not disobey his instructions, and dare not face it, which eventually led to this case. 2. Poor supervision. Although ABC has installed a large number of surveillance cameras in every business department and said that it would send people to check it every day, in fact, few branches do so. The Agricultural Bank of China stipulates that tellers must carry self-defense weapons when taking and putting cash boxes every day, but as far as I can see and the results of spot checks by the Agricultural Bank of China are concerned, very little can be done. In addition, ABC stipulates that when adding cash to ATM machines, the linkage door must be closed and the automatic alarm system must be turned on. But during my one month in ABC, I helped to pack no less than 300,000 cash every day, and I didn't see anyone abide by the rules once, and I'm sure this is by no means a case. On April 14 this year, a serious theft occurred in the vault of Agricultural Bank of Handan City, Hebei Province, and the stolen cash was nearly 5 1 10,000 yuan. After investigation, it was the cashier Ren Xiaofeng and Ma of the cash management center of the bank. Analyzing this case, firstly, the amount of stolen cash is huge. Taking away more than 50 million cash is tantamount to moving a vault of the bank. Second, the crime of theft is simple. There are almost no restrictions on criminal suspects, not to mention stealing a lot of cash through high-tech means, which is enough to show that the management of ABC is still relatively loose. 3. There are too many, too complicated and unscientific assessment items in banks, which leads to serious fraud in the internal competition for performance. For example, at the ATM in the business hall of the Agricultural Bank of China where I work, the branch stipulates that the number of transactions per day should not be less than 200. In order to complete the task, each staff member in the business hall has three cards, and dozens of transactions flow between these three cards every day, so as to achieve the purpose of winning rewards for completing the task. Moreover, ABC also ranks the savings in the business hall. Therefore, for the sake of their own interests, each business hall will call major customers on 15, that is, the assessment day, and ask them to temporarily deposit their money in the bank account first, so as to complete the task and cheat. 4. All the work burden falls on the backstage supervisor, and all the responsibilities fall on the backstage supervisor, which affects the work efficiency and easily leads to professional crimes. As a first-class supervisor, the backstage supervisor has supreme power and shoulders too many responsibilities. Almost every large sum of money in the bank needs the authorization of the first-level supervisor, and at the same time, the backstage supervisor also needs to print the daily report, solve the problems at work at any time, bind the daily teller's diary ... and so on. Then, if anything or accident happens, the backstage supervisor shall be held accountable first, and then the teller shall be held accountable. All I can see every day is that the back office director keeps running around, so busy. I think it is necessary for ABC to decentralize or let more people share the work of the background director. 5. The service attitude of tellers needs to be improved. Tellers can often be seen dozing off, ignoring customers or loudly reprimanding, which greatly reduces the social influence and image of ABC in people's minds. In today's increasingly fierce competition in the banking industry, only people-oriented and customer-oriented can be in an invincible position. This internship gave me a good learning opportunity. I think the banking industry should strengthen its own management, do a good job in supervision, improve management regulations and implementation methods, take customers as God, and resolutely put an end to professional crimes, so as to be invincible in the increasingly open banking environment in China.