1. Open the webpage, enter official website and log in to Taobao Seller Center.
2. After choosing the seller's things, we can see such an option: Taobao service has consumer protection services. Then we choose to unfreeze in consumer protection services.
3. After clicking Unfreeze, we will see that the margin group has two options, namely Unfreeze and Pay. Here we continue to click unfreeze, and then the page jumps, and we click OK. The deposit will generally be returned to your Alipay within three months. After Alipay arrived, the deposit was thawed successfully.
Extended data
The conditions for unfreezing deposits are as follows:
1. Goods without compulsory margin are normally put on shelves for sale (goods with mobile phones are put on shelves for sale, and the margin below 10000 yuan cannot be unfrozen, and the goods need to be unfrozen after being taken off the shelves).
2. There is no transaction during the protection period of consumer rights protection. The protection period of ordinary transactions is within 15 days after the transaction is successful, and the three-package goods are within 90 days after the transaction is successful (the application for thawing needs to wait 15 days /90 days).
3. There is no order within the scope of consumer protection at the public complaint/after-sale entrance.
4. There are no complaints/after-sales records being processed (after-sales rights protection needs to be completed, and complaints should be unfrozen).
5. According to the relevant requirements of marketing activities, there are no outstanding frozen records.
6. There is no reminder being processed (it needs to be returned before applying for thawing).
7. There is no record that the unfreezing restriction has not been completed due to violation of the relevant rules of Taobao.
Taobao official website: the consumer protection deposit is thawed