20 12 On September 28th, People's Republic of China (PRC) and the Ministry of Housing and Urban-Rural Development issued the Notice on Opening the Housing Provident Fund Hotline 12329. Its main purpose is to improve the efficiency and service level of housing provident fund management, enhance the transparency of housing provident fund management, strengthen social supervision, and earnestly safeguard the legitimate rights and interests of paid employees. Approved by the Ministry of Industry and Information Technology, it was decided to open 65438+ nationwide.
12329 The housing provident fund hotline is a local fixed telephone number. To make a long distance call, you need to dial the long distance area code first. The communication fee standard shall be implemented according to the relevant regulations of the Ministry of Industry and Information Technology, and the information service fee shall be exempted.
12329 The housing provident fund hotline mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations through artificial voice, and provides extended services such as business guidance, business inquiry and business acceptance through artificial voice and self-help voice according to local actual conditions.