I'll give you a simple tender, which you may find useful.

Part I Project Overview

1. Geographical location and construction area:

Baosai Garden Project is located in Baosai Village, Niutoushan Town, with more than 664 households, with a total construction area of about 12, square meters above ground, and is a resettlement house.

II. Overall thinking and objectives

Overall thinking: integrated management, high-quality team and standardized operation.

integrated management

the property management company implements comprehensive integrated management and services for the project's building property and its matching public facilities and equipment, community public order maintenance, landscaping, sanitation, public order, vehicle driving and parking, community cultural activities and other matters.

High-quality team

High-quality talents are the guarantee of enterprise development. Therefore, from the establishment of the property management office, attention should be paid to selecting management personnel, optimizing service personnel, supplemented by effective training and two-way selection of employment mechanism, and strict incentive mechanism for rewards and punishments, so as to establish and cultivate a staff team with high comprehensive quality and lay the foundation for managing the community and creating management brands.

standardized operation

based on the present situation and characteristics of the property and the orientation of property management, a set of scientific, standardized, perfect, operable and effective management service operation system is formulated, so that everyone can follow rules and regulations, and everything can be based on evidence, and people and things can be managed by rules and regulations. Second, from the preparation of property management, all the work is carried out in accordance with the established management norms. The third is to establish the necessary inspection and supervision mechanism, including daily inspection, weekly night inspection, monthly comprehensive inspection, special inspection of fire safety in decoration, etc., focusing on prevention, finding and correcting deviations in time, so as to implement various systems.

Part II Property Management Services, Responsibilities of Property Management Company

I. Property Management Services

(1) Maintenance and management of * * * used parts of the house

* * used parts refer to the main load-bearing structure (including foundation, internal and external load-bearing walls, columns, beams, floors, etc.), main structure and public buildings.

(II) Maintenance and management of * * * facilities and equipment

* * facilities and equipment refer to water supply and drainage pipelines, water tanks, pumps, lighting facilities, fire-fighting facilities, lightning protection facilities, monitoring systems, roads, street lamps, ditches, etc.

(3) The installation, maintenance, maintenance and management of water supply, power supply, communication, cable TV and other facilities in this area are all provided by the relevant units directly to the end users. If entrusted by the relevant units and departments, Party A can carry out unified collection services.

(4) Environmental sanitation

1. Cleaning of public venues, facilities and equipment in this property area;

2. Clean sewage pipes, rainwater pipes (wells) and septic tanks in time according to the inspection conditions;

3. The garbage will be removed every day, and it will be cleared every day.

(5), public order

1, the implementation of security management;

2. assist the public security department to strengthen public security management, investigate all kinds of illegal cases, and maintain the public security of this property area;

3, regional monitoring, stop all kinds of accidents immediately after they are found, and report to the relevant departments in time for those who do not obey management;

4. Maintain order in the area and prohibit other people from entering.

(6), fire management

1, fire equipment management and flammable materials management, to stop illegal storage of flammable and explosive substances, voluntary fire control;

2. Keep the fire escape unblocked and make voluntary fire propaganda;

3. Call the police in time in case of fire, and actively organize rescue work.

(7) Traffic order and vehicle parking:

1. Contents

(1) Vehicles entering the property area should follow the prescribed route and obey the command of the on-site management personnel;

(2) All kinds of vehicles shall be parked at designated places according to the requirements of the property management company.

2. Responsibility requirements:

(1) Do not hinder the driving of vehicles;

(2) Keep the property area quiet;

(3) maintain traffic order;

(VIII) Management of House Decoration

Party A manages the scope and behavior of the owner's house decoration according to the Administrative Measures for Interior Decoration of Houses of the Ministry of Construction and the House Decoration Management Service Agreement of this community.

(9), public greening management

1, timely maintenance, to maintain the normal growth of flowers and trees;

2. Keep the public green space clean and beautiful;

3. Reduce pests in green space, and replant and plant in time when necessary.

second, staffing

staffing plan

with the modernization of management methods and means, the structure of the property management team has also been revolutionized. The property management personnel of Baosai Garden have changed from labor-intensive to technology-intensive, and the management personnel should be highly educated and high-level compound talents. For this reason, we adhere to the principle of "lean, efficient and dedicated" in the staffing of our property, determine the employment standard of "emphasizing education, ability, level and morality", and strictly control the selection of talents. The management requires to reach the level of more than three years of management experience; Introduce professionals for engineering and technical posts. In terms of talent source, we mainly select and send talents internally, and ensure that external professionals ensure the high quality of the management team. In the construction of management team, we will adopt the combination of standardized and humanized management, use the incentive mechanism, fully mobilize the enthusiasm of all employees, and conduct strict assessment to ensure the realization of management objectives.

according to the actual needs, the staffing needs 13 people, including 1 manager, 1 microcomputer administrator and cashier, 2 administrators, 1 maintenance worker, 6 cleaners (and green-keeping), and 2 public * * * order administrators.

The post requires staffing.

The property manager has been engaged in property management for many years and has rich theoretical knowledge and practical experience. A

computer administrator and cashier with college degree or above, proficient in computer application, with rich theoretical knowledge and practical experience. 1

administrator with high school education or above, with experience in property management and knowledge of property management. Good appearance and temperament, and strong communication and coordination ability, all have the qualification certificate issued by the municipal competent department. One

maintenance worker has a high school education or above, is in good health and has relevant operation qualification certificate. 1

cleaning (green) worker is healthy and has relevant skills, and has been trained by the municipal competent department. Two

public order administrators have a high school education or above, are in good health, are conscientious and responsible, and have certain industry skills. 7

1. Main job responsibilities

(1) Responsibilities of the property manager

1. Insist on implementing the company's policies, decisions, plans and instructions.

2. Be responsible for formulating and organizing the implementation of our work plan, and regularly inspect, supervise, investigate and deal with violations, and propose and implement corrective measures to meet the requirements of specified standards.

3. Be responsible for the financial budget report of this office, which will be implemented after being approved by the company, and strictly control the daily expenses.

4. Be responsible for the review of sporadic paid service contracts. Be responsible for the contents of the contract review of the department.

(2) Responsibilities of the administrator

1. Responsible for controlling the products provided by the owner.

2. Be responsible for handling the owner's complaints. If they are within the management scope of this office, they should respond within one working day, and if they belong to other departments, they should be delivered in time.

3. Be responsible for stopping the delivery of the owner's repair application, and cooperate with and urge the maintenance center to do a good job in maintenance service.

4. Be responsible for checking, supervising and assessing the service quality of employees in each position.

5. Be responsible for the quality control of purchased goods, the evaluation and dynamic control of suppliers, and the quality of goods provided by suppliers.

6. Be responsible for the normal use, effectiveness and traceability of various signs in property management.

7. Be responsible for controlling each working procedure in the process of property management service.

8. Be responsible for monitoring and inspecting the property management service to ensure that the process is under control.

9. Be responsible for supervising the management of our supervision and measuring equipment to ensure its accuracy and effectiveness.

1. Be responsible for monitoring the whole process and controlling the measurement status within the scope of our property management to ensure its accuracy and effectiveness.

11. Be responsible for controlling the handling, storage and protection of materials and articles in the service process to ensure that their quality is not damaged or deteriorated.

12. Be responsible for centralized management of property management and service process records, control and handle unqualified products or unqualified services, and do a good job of tracking and verification.

13. Conduct regular surveys or visits by the owners, understand the situation, listen to opinions, consciously accept the supervision of the owners and residents, and maintain good relations with the owners.

(3) Responsibilities of the computer technician and cashier

1. Responsible for collecting documents and data of the management office.

2, responsible for the management office copy processing.

3. Be responsible for the fund management of the management office and assist the administrator to collect the property service fee.

(4) Responsibilities of maintenance personnel

1. Establish the ideology of serving the owners and residents wholeheartedly, and provide warm service, civilized maintenance, civilized operation and work with certificates.

2. Be familiar with the water, electricity and other supporting facilities in charge of the community, master the maintenance technology, do not leave without leave, and abide by the company's rules and regulations.

3. The results shall be filled in the return visit list, and the return visit shall be carried out within three days after obtaining the owner's approval, and the return visit record shall be made.

4. Make daily maintenance records, indicate the work content and completion in detail, and submit the maintenance records to the archives before the end of each month, which will serve as the assessment basis for the maintenance workers.

5. Make relevant quality records and be responsible for the authenticity and accuracy of the records.

6. Use the maintenance, measurement and test equipment correctly, do the necessary maintenance work to ensure that it is in good condition, and make periodic inspections for those with inspection requirements according to regulations.

7. Obey the arrangement of the engineering maintenance department, and provide on-site service in time after receiving the maintenance contact form. If urgent repairs are required, they should arrive as quickly as possible, and make sure that minor repairs are completed within 8 hours, medium repairs are completed within 48 hours, and a reply is given within one day of major repairs.

8. Do a good job in collecting and registering maintenance parts and necessary maintenance.

9. Actively complete other tasks assigned by superior leaders and the supervisor of engineering maintenance department.

(5) Responsibilities of public order administrator

1. Have a good affinity during work.

2. During working hours, be on duty in strict accordance with the operation instructions.

3. Be responsible for public order maintenance, traffic order maintenance, fire control and security monitoring of this project.

Part III Basic Principles and Workflow of Property Management Company

I. Basic Principles of Property Management Company

(1) Establishment of Management Organization

According to the relevant management regulations of our property management company and the specific situation of this property, the service office is fully responsible for the daily management operation and manages the internal and external affairs of the whole park. The service office shall set up an organization according to the management content to ensure the safety of the management area, the normal operation of the equipment and the normal residence of the owner/tenant.

(II) Staffing

Set up institutions and personnel scientifically and reasonably, and determine the staffing based on the principle of "lean, efficient and economical".

(3) Responsibilities of the Service Office

Carry out the working principles, decisions, plans and instructions of the property management company. Implement the company's unified financial management regulations. Implement the company's unified personnel management regulations. Be responsible for the overall management of the service office, and formulate the work objectives and work plans of the service office and organize their implementation according to the overall plan of the company. Formulate the management plan, report it to the company for approval and organize its implementation. According to the annual financial plan approved by the company, reasonably and effectively control costs, collect property management fees and other related fees, improve the collection rate of fees, and actively carry out diversified operations in the project to find new economic growth points for the company's economic development. Responsible for receiving, sending, transmitting, archiving, information management and feedback of various documents of the project service office. Responsible for the procurement of office supplies, maintenance materials and fixed assets required by the project service office. Responsible for the daily inspection, repair and maintenance of project engineering equipment and facilities. Responsible for the management of decoration in the villa park project. Responsible for security, cleaning, greening and vehicle management in this project. Responsible for handling and cooperating with the owners and developers' complaints about the work or personnel of the service office according to the authority and content. Consciously accept the supervision of the owner and the management Committee, and coordinate the relationship with the owner and the management Committee. Responsible for establishing good cooperative relations with the local government and relevant departments of the project. Cooperate and coordinate the relationship with relevant departments in the company such as project department and sales company, cooperate with the work of professional departments such as water supply and communication, and cooperate with the work of relevant outsourcing companies to provide necessary conditions for professional companies and outsourcing companies.

(4) Internal management

The property staff of this project are managed in strict accordance with the internal management system of the property company.

ii. service workflow of the property management company

(1). Check-in

Detailed description of the check-in process:

1. Check-in

2. Fill in the repair sheet

3. Repair

4. Check-in

5. Get the information, sign the agreement and send it to the owner for signing and filling out the documents. The owner receives the Convention on the Use, Management and Maintenance of the House and signs the Letter of Commitment, one for each party.

6. Get the Household Manual, Decoration Manual, Project Quality Guarantee, Residential Instruction Manual and Construction Warranty Card. The Owner shall fill in the Owner's Basic Information Registration Form and Emergency Contact Registration Form.

7. Charge fees

After signing the agreement, charge the property management fees from the owners, such as garbage clearing fees and deposit after renovation.

8. After the keys are issued and passed the house inspection, and the legal documents are signed, the keys shall be handed over. Fill in the Key Handover Form.

(II) Decoration

1. House decoration procedures

After the owner has gone through the check-in procedures, he can carry out the decoration work according to the following procedures.

detailed description of the decoration process:

(1) When the owner/tenant needs to decorate, he/she should apply to the property department of the company in advance, receive the Regulations on Decoration Management of Residential Parks and the Decoration Manual, truthfully fill in the Application Form for Decoration Construction of the Owner/tenant, and go through the formalities of decoration declaration.

(2) If the renovation project does not conform to the regulations, the renovation content shall be changed and submitted to the Engineering Department for retrial until it is approved.

(3) Decoration Plan