1. Call the social security card service hotline 96 102 in advance to report the loss;

2, or hold my ID card or residence booklet to the social security card service outlets for written pre-loss reporting procedures;

3. After reporting the loss, bring your ID card and medical insurance manual and go through the formalities at any bank.

Security and risk management of passbook;

1. Risk of passbook loss: the loss of passbook may threaten the safety of funds, and others may use the lost passbook for illegal withdrawal;

2. Timeliness of loss reporting of passbook: once the passbook is lost, it should be reported to the bank immediately to prevent the loss of funds;

3. Passbook password protection: Passbooks are usually password protected. Even if it is found by others after being lost, it is difficult to withdraw cash without a password;

4. Electronic passbook: With the popularization of electronic banking, traditional passbook is gradually replaced by electronic account, which reduces the risk of loss reporting;

5. Identity verification for reissued passbook: When the passbook is reissued, the bank will require identity verification to ensure that it is operated by me and the account is safe.

To sum up, if the passbook is lost, you can call the 96 102 hotline or bring your identity certificate to the service outlet to report the loss, and then complete the replacement at the bank with your identity certificate and medical insurance manual to ensure the seamless connection between personal funds safety and social security rights and interests.

Legal basis:

Measures of the People's Republic of China on the Administration of Social Security Cards

Article 16

Provincial, prefecture-level human resources and social security departments that are allowed to issue social security cards should formulate clear rules for the application and management of social security cards, and announce them to the public through express delivery in service places and publicity on government websites. The Regulations on the Application and Management of Social Security Cards shall include the following contents: (1) Functions and uses of social security cards; (two) the issuance, application conditions and application procedures of social security cards; (three) the scope of use of social security cards (including use restrictions), the use period and the use method; (four) the procedures for reporting the loss and reissue the social security card after it is damaged or lost; (five) the rights and obligations of the card issuer, the cardholder and other relevant parties.