Suggestion: The third-party online ordering platform should be required to have a hard license.
"Food safety supervision departments should adapt to the new market rules and take the initiative. It should not turn a blind eye to its own problems just because the platform is online. It is necessary to enthusiastically serve emerging industries and supervise them according to law. " Xiaoyan said.
She suggested that the third-party online ordering platform should be required to have a rigid license, and the regulatory responsibility should be implemented to the third-party ordering platform, and it should be urged to strictly review the access qualifications of catering units entering the network and strengthen on-site verification. Once the regulatory authorities find the problem and the circumstances are serious, they should immediately stop providing online trading platform services, or impose a high fine, or revoke the license according to law.
In addition, she believes that a mechanism should be established to pay consumers in advance and standardize business practices. In the event of a food safety accident, consumers can directly ask the third-party platform company that orders food online to pay in advance to protect the public's online ordering consumption safety and other legitimate rights and interests.
Platform: I hope to establish a linkage mechanism with the regulatory authorities.
"We are making every effort to ensure that there are no food safety problems." Huang Tao, member of Changsha CPPCC and general manager of Hunan Wang Jingzhiying Network Technology Co., Ltd. said. Wang Jing is Baidu's only partner in Hunan and the operator of Baidu takeaway Changsha.
"The platform has the responsibility to supervise and close the entrance." Huang Tao said, first of all, the business license and food business license must be verified. Baidu takeaway has a special supervision department responsible for on-site investigation of merchants. There is also a dedicated customer service team to accept consumer complaints. At the same time, Baidu Takeaway has also established a risk fund, which can pay in advance when there is a problem to protect the rights and interests of consumers.
At the same time, Huang Tao also believes that there is also a division of responsibilities. If the platform introduces unlicensed businesses, it must be responsible. However, if there is a problem with a licensed business, as a third-party platform, do you need to bear the responsibility and how much responsibility should you bear? All are debatable.
In addition, he believes that the online ordering platform can establish a linkage mechanism with relevant regulatory authorities. "For example, although some businesses have complete licenses, they have some bad records before. If you can understand this through the linkage mechanism, you can not introduce the platform. "
Regulatory authorities: The platform will be punished if it fails to fulfill its review obligations.
"Only catering service units that have obtained two certificates at the same time can join the third-party platform. Third-party platforms are responsible for auditing, truthfully recording and updating in time. If the subject's access review obligation is not strictly fulfilled, we will investigate and deal with it according to law. " Yi Shiping, member of Changsha CPPCC and deputy director of Changsha US Food and Drug Administration, said.
At present, 90% of the online ordering market in Changsha is occupied by Meituan Takeaway, Baidu Takeaway and Hungry. Judging from the complaints and reports handled by the bureau in the past, it mainly involves problems such as lax examination qualifications, failure to establish a sound file of catering service providers, and the inconsistency between the platform name and the approved name. In June this year, because the merchants operated without a license and the business address did not match the label, Hungry and Meituan takeaway were fined 654.38+10,000 yuan respectively.
Now, open the APP of online ordering platform such as Hungry. In the "business information" of each catering unit, consumers can see photos of business licenses and licenses, and can report directly and make suggestions. "We will also investigate and deal with businesses that operate illegally." Yi Shiping said.
"Whether offline or online, we also supervise." Pan Hong, member of Changsha CPPCC and deputy director of Changsha Industrial and Commercial Bureau, said that whether the merchants have business licenses, whether there are false advertisements and whether the prices are fair and reasonable are all within the supervision scope of the bureau. Pan Hong said that with the development of the Internet, e-commerce has developed rapidly, and the online ordering platform has become increasingly popular, which has become a development trend. "We will continue to explore and improve the regulatory means according to the development of new formats."