Can't!

Indeed, if a company can view employees’ chat history at will, wouldn’t it be an invasion of privacy?

However, there are exceptions to everything. In some special circumstances, Enterprise WeChat can record and retain chat information with the authorization of employees and customers.

This feature is called session archiving!

Usage scenarios of session archiving function Insurance companies: Sales staff provide insurance consultation, recommendation and sales of insurance products to customers, and the sales behavior and communication process can be archived in compliance with regulations.

Banking enterprises: Account managers provide financial advice or sell financial products to customers, and customer transaction processes and communication records are archived in compliance with regulations.

Companies such as securities, funds and futures: bond trading/investment management personnel provide investment advice to customers, and the entire investment transaction communication process is archived in compliance with regulations. Other industries; based on external supervision or internal risk control management requirements, internal communication records of company employees, and company employees

Compliance archiving of communication records with customers.

Why is session archiving necessary?

In January 2018, the "One Bank and Three Commissions" jointly issued the "Notice on Regulating the Bond Trading Business of Bond Market Participants" (Yinfa No. 2017302). On the same day, the China Securities Regulatory Commission issued the supporting document No. 302 "On Further Strengthening the Securities Fund

"Notice on the Supervision of Bond Transactions of Business Institutions" clearly requires that bond investment trading personnel should use the company's unified telephone, email, instant messaging and other systems to conduct bond transaction inquiry and other activities, and their work emails, call records, instant messaging information, etc.

Monitor traces.

In order to meet the external regulatory compliance and internal management needs of enterprises, Enterprise WeChat-conversation content archiving function was born.