This problem cannot be normal. When it comes to money, there will be repeated audits on the artificial platform, and it is determined that the seller has the main fault. After Taobao sells, it will deduct the amount of the buyer's application for refund from the seller's claim fund and pay it to the buyer. If Taobao has successfully paid a refund to the buyer after the sale, then this cannot be refunded. If Taobao's official after-sales operation judgment is wrong, the money paid to the seller will be paid by Taobao itself.