The social insurance service window is a grassroots unit that directly serves enterprises and the masses. It is a bridge and link between the party and the government and the masses. According to the Wenzhou Municipal Labor and Social Security Bureau's "Wenzhou Municipal Labor and Social Security System Creation of Quality Service Window Activity Assessment and Scoring Detailed Rules"

》(Trial) (Wenlao Discipline Supervision [2006] No. 100) and the "Notice on Issuing Implementation Opinions on Creating High-Quality Service Window Activities in County Social Security Service Centers" (Tairen Labor Society [2006] No. 76), our center

Guided by the important thought of "Three Represents" and taking the opportunity of "consolidating and maintaining the results of educational activities to maintain the advanced nature of the Communist Party of China" to enhance service awareness, improve work style, improve work efficiency, strictly administer in accordance with the law, and provide the public with

With the goal of providing satisfactory service, we are face-to-face, considerate, and provide civilized, honest, enthusiastic, and positive high-quality services to insured persons and retired employees of enterprises. We creatively carry out activities to create high-quality service windows and effectively promote the social insurance in our county.

The healthy development of work. The work carried out in the past year is summarized as follows: 1. Actively organize and guide and create a learning atmosphere. Employees are the creators of high-quality services and the shapers of social security image.

With the goal of building a "corrupt and harmonious" social insurance agency, through multi-form, multi-angle and multi-level educational activities, we strive to build a team of "politically strong, excellent business, clean style, strict discipline, and good professional ethics"

To this end, we have planned and carried out a series of activities such as "Look in the mirror more, look less in the flashlight" and "My work is error-free, and my service satisfies you" to motivate employees with ambitious goals and lead with excellent leadership.

Employees, influence employees with the power of example. *** Communist Party members have given full play to their vanguard and exemplary role in these activities, maintaining and demonstrating advanced nature in high-quality services.

A series of themed activities such as Mingming have played a vital role. In order to strengthen basic management and realize the modernization of business management methods, the center organized employee business exercises in December 2005 by combining centralized training with self-study, tutoring, seminars, and exchanges.

All employees participated in the provincial insurance agency staff qualification examination, and all staff successfully passed the exam; twice organized the heads of the main departments of the social security agency to conduct inspections and studies in Ruian, Yongjia, Dongtou and other advanced units with high-quality services; organized over the past year

All cadres and employees studied intensively 17 times. At the same time, we also purchased business or quality education books such as "Social Insurance Center Standardized Construction and Innovation Management Practice Book" (1, 2, 3, 4), "Work-related Injury Insurance Manual", etc. to expand the knowledge of employees.

Employees said deeply: In social security work, there is not only an atmosphere to do a good job, but also better opportunities for personal development in terms of knowledge, ability, quality, etc. 2. Improve the work system, standardize service behavior, and improve rules and regulations.

It is necessary to realize the scientific and standardized management of social insurance agencies. We closely combine the creation of high-quality service window activities with the strengthening of internal management, and integrate experience, measures and new concepts into internal management and business handling work.

Carry out institutional innovation.

The "Taishun County Social Security Service Center Quality Service Window Construction Responsibility System" has been formulated and improved, including the "Supervision and Inspection Work System", "Target Management System", "Service Disclosure System", etc., forming a scientific decision-making and effective system.

order management and efficient service operation mechanism.

We have also formulated a series of service specifications based on job settings, job responsibilities and service scope, which are hung in obvious locations in the service hall. For example, staff are not allowed to arrive late or leave early without any reason, or leave their jobs without permission;

Argues with service recipients or behaves rudely; you are not allowed to do things unrelated to work during working hours; you are not allowed to shirk the blame, muddle through, or delay work; you are not allowed to take advantage of work to ask for cards from service recipients.

In order to ensure that the service is in place, we have implemented five hard measures. First, use standardized terms uniformly, eliminate taboo words and inappropriate expressions, and give the insured units and insured persons a sense of intimacy.

The second is to implement the first inquiry responsibility system and the service commitment system, and carefully review the materials provided by the public. If there are missing materials or do not meet the regulations, all the requirements and precautions for accepting the certificate will be clearly informed at one time.

The third is to promote service with a smile, so that people come with doubts and return satisfied.

Fourth, except for confidential documents and data, all business handling contents will be made public.

The fifth is to extend window services to the service target sites and implement tracking services, appointment services and door-to-door services.

3. Increase capital investment and improve the office environment. In order to create a spacious, bright, fully equipped, convenient and warm service environment, we insist on focusing on hardware and software together.

Since October 2005, with the strong support of the Provincial Department of Social Security and the county and county governments, we have tried every means to raise more than 300,000 yuan in funds and started to build a service hall. In May this year, we completed the service hall with an area of ??more than 200 square meters.

Put into use, it has effectively changed the scattered, crowded and chaotic office environment in the past. In order to further realize the standardized service process of pension, medical, unemployment and work-related injury insurance, it has simplified the registration and declaration procedures, implemented one registration, one window for registration and declaration, and one for payment.

Cardinal's one-stop service provides the hardware foundation and at the same time comprehensively updates the original old and slow computers, greatly improving the efficiency of window services.