1. Ask the medical insurance department: If your reimbursement application meets the requirements, but you still can't get the reimbursement, you need to consult the local medical insurance department to find out the specific reasons.

2. Submit the complaint materials: If you think that your reimbursement application has been rejected by mistake, you can submit the complaint materials to the local medical insurance department, including your identity certificate, medical expense invoice, medical records and other relevant supporting materials.

3. Waiting for handling: the medical insurance department will review the submitted complaint materials and handle them after confirming that they are correct.

4. Apply for a complaint: If the medical insurance department still refuses to reimburse, it can apply for a complaint to the local medical insurance agency.

The information required for medical insurance is as follows:

1. identification: valid identification of the applicant, such as ID card and passport, is required;

2. Household registration book or residence certificate: a household registration book or residence certificate is required to prove that the applicant has legal residence status in the local area;

3. Medical insurance certificate: medical insurance certificate or medical insurance card is required;

4. Work certificate: you need to provide the certificate of the relevant work unit, such as employment contract and work certificate.

To sum up, medical insurance complaints need to be made in time, and sufficient proof materials need to be provided to prove that their claims are in compliance with the regulations. At the same time, the specific handling process of medical insurance complaints may vary from region to region, and it is best to consult the local medical insurance department or law firm for related matters.

Legal basis:

Article 30 of People's Republic of China (PRC) Social Insurance Law

The following medical expenses are not included in the payment scope of the basic medical insurance fund:

(a) shall be paid by the industrial injury insurance fund;

(2) It shall be borne by a third party;

(three) shall be borne by public health;

(4) Go abroad for medical treatment.

Medical expenses that should be borne by a third party according to law. If the third party is unable to pay or cannot determine the third party, the basic medical insurance fund will pay in advance. After the basic medical insurance fund pays in advance, it has the right to recover from the third party.