According to data released by the National Bureau of Statistics, at the end of 2021, the urbanization rate of the permanent population reached 64.7%, an increase of 11.6 percentage points from the end of 2012, and an average annual increase of 1.3 percentage points. In the past nine years, nearly 200 million rural people have entered the

In the city.

Life in the city is very different from that in the countryside, especially in terms of housing. In the countryside, everyone has their own homestead and single-family house. In the city, residences exist in the form of communities. A community can often house hundreds or even several families.

Thousands of residents.

With so many people living in a community, it is very difficult for the owners to manage it entirely on their own. After all, residents in the city are usually very busy with work and have no time to manage the community.

It is for this reason that most current communities are equipped with property management companies, which manage the daily affairs of the community.

From a business model point of view, property services are a win-win business model. On the one hand, the owners are willing to spend money to enjoy the services, and on the other hand, the property management companies receive benefits from providing services.

The community has property service management. Although the owners pay property fees, their lives will be much more convenient. Not only will the living environment and living experience be much better, but it will not affect their daily work.

Therefore, when buying a house, many people hope to buy a property equipped with a good property management company. For this reason, people would rather pay a high price to buy a house for a good property management company.

In ordinary provincial capital cities, the price difference between two properties in the same area is generally 1,000 yuan/square meter due to different property companies. This means that the price difference of a house is only about 100,000 yuan. This is enough to see that

How much people value property services.

Although people are willing to pay for good property services when buying a house, in recent years there have been increasing calls for cancellation of properties, and people's impression of property companies has become worse and worse.

Why do cracks appear in the originally winning business model? Naturally, there is a problem with one party, and in most cases this party is the property company.

Nowadays, many property companies position themselves as the owners or leaders of the community. This is a very wrong positioning, because the original responsibility of property companies is property owners, and their positioning should be service personnel.

Wrong positioning has caused a change in the service attitude of property services. Many service staff of property companies have a very bad attitude towards owners. They think about how to make more money every day rather than how to serve the owners well.

More importantly, this situation is not an isolated case. Many property companies have this problem. The difference is whether it is obvious or not.

In fact, the service level and service attitude of property management companies can be seen and felt by property owners. Owners of property management companies with really good service attitude and service level are very fond of them, and most property owners in communities hope that their communities can have

A good real estate company.

For example, something happened in Suzhou in 2021. A community in Suzhou warmly welcomed a Japanese property company to settle in the community, which severely "slapped" the domestic property industry.

"It's not that the service attitude of Japanese property companies is really very good, it's just that the service level of our property companies is too low." These are the original words of a community resident.

It can be seen that the practices of many property companies have hurt the hearts of owners.

However, the property management company also has its own argument for this situation, and the property management company's argument is that the owner is unwilling to pay the property fee. If the property fee is not collected, the service level will naturally be reduced.

In response to this problem, the author believes that this is not the reason for the poor service level of the property management company. This is unfair to most owners who pay property fees. Instead, property fees should be collected through legal means instead of forcing owners to pay by lowering service levels.

Property costs.

In addition, some property companies force owners to pay property fees by cutting off water, power, power rationing, and not allowing their cars to enter the community, which has violated the original intention of the property industry.

In the past two years, there have been cases where property owners come to the door to collect property fees forcibly, even in the middle of the night. For this kind of property management company, the owners really do not blame the owners for not paying the property fees.

As long as people have met this kind of property management company, they will not have a good impression of the property industry. In the past two years, owners have been sending "pennants" to the property management companies in their own communities. This is enough to show that the owners have a negative impression of the property management companies in their communities.

How dissatisfied and helpless.

In the past, owners could only express their dissatisfaction with the property management company by refusing to pay property fees. It was very difficult to change the property management company.

But entering 2022, according to the latest new property regulations issued by the country, there are three new rights and interests that deserve the attention of owners.

First: If you are not satisfied with the community, you can change the property management company by voting. Although you could change the property management company by voting in the past, everyone knows that it is very difficult. Not only is the process very cumbersome, but in the end the property management company may not agree and refuse to evacuate.

But things are different now. According to Article 284 of the Civil Code: The owner has the right to replace the property service company or other manager hired by the construction unit in accordance with the law.

In other words, in the future, the law will give owners the right to change property management companies. Even if it is the developer's own property management company, the owners will also have the right to change it according to law.

If the proposal to change the property management company is approved by the owners through voting, then it will be illegal for the old property management company to continue to stay.