Consumers can appeal by telephone or on the websites of the State Post Bureau and postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government, or by means of WeChat, letter and fax.
The way for consumers to complain to the city (prefecture) postal administrations shall be determined by the postal administrations of all provinces, autonomous regions and municipalities directly under the Central Government according to the actual situation.
Postal administrations at all levels shall publish the working hours of accepting consumer complaints on the portal website of the unit. If the "12305" complaint telephone is suspended for any reason, the reasons, time and emergency measures shall also be publicized.
Extended data
According to Liu Jianxin, Secretary-General of china international freight forwarders association, China Post has been competing with non-postal enterprises, including multinational companies, for the exclusive scope. Reflected in the various differences in the process of amending the Postal Law.
According to Liu Jianxin, the Postal Law has been revised six times. Among them, the fifth draft of the Postal Law published on June 5438+065438+ 10, 2003 aroused the opposition of private express delivery enterprises. The main reason is that the entry threshold set by the fifth draft of the revised Postal Law for private express delivery enterprises is too high: it is stipulated that "mail under 500 grams is monopolized by postal services", which strengthens the monopoly position of postal services; Express delivery is a franchise; Establish a "universal postal service fund".
State Post Bureau Complaint Website (Official)-Measures for Handling Consumer Complaints in Postal Industry-Chapter II Article 6
Baidu Encyclopedia-China Post