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What should I do if the funds are not paid after the fund is redeemed?
1. The Fund is in a redemption state.

Most Public Offering of Fund redemptions need 1-2 working days, and some types of funds need 5-7 working days. Different funds have different trading rules.

For example; If you hold a stock fund, the trading rule of the fund is T+ 1, and you submit the selling application before today (Thursday) 15:00, then the money will arrive before 24:00 tomorrow (Friday).

If you hold an overseas fund of QDII type, and the trading rule of this fund is T+5, it will take one week from the time you submit the application for selling. (The trading time is 9: 30 am-15: 00 am from Monday to Friday. Redemption applications submitted after 15: 00am are counted as the next day. In case of weekends or national holidays, it will be postponed to the next trading day. )

That is to say; Although the fund has successfully accepted the news push, it has not confirmed the selling share, so there is no transaction. The sale is waiting for confirmation, and the money for selling the fund has not arrived yet.

Second, the account where the funds arrive is different.

There are different ways to buy funds on different platforms. For example, if you buy a fund on Alipay, the funds will be transferred to Yu 'ebao before the redemption meeting. Whether you pay for the fund from the bank card or Yu 'ebao, the money you sell the fund will go directly to Yu 'ebao.

However, on different platforms, the return account of the sold fund is different. Some platform funds can choose the way to transfer redemption funds into accounts. If you are bound with multiple bank cards, the way to transfer the funds you sell is to transfer them to one bank card, but you forgot.

If it is the first case, then continue to wait, and you can collect the money after confirming the share. In the second case, you can check the bank card bill bound to the purchase fund account. Generally speaking, income and expenditure are recorded in detail.

How to redeem the fund

On a single open day of the fund, when the fund redemption application exceeds 10% of the total fund share of the previous day, it is a huge redemption. When there is a huge redemption application, the fund manager can choose the following two ways to deal with it:

Complete redemption

When the fund manager thinks that he has the ability to cash the investor's redemption application, he should follow the normal redemption procedure.

Partial redemption

The fund manager will allocate the number of redemption applications of investors at a share ratio of not less than the total unit share 10%; If the investor fails to redeem this part, the investor shall clearly state the extension or cancellation of redemption when submitting the redemption application. The default way for the registration center is for investors to cancel the redemption.

If you choose to postpone the redemption, it will be automatically transferred to the next open day to continue the redemption until it is fully redeemed; If you choose to cancel the redemption, some applications that have not been redeemed on that day will be revoked. The application for deferred redemption is handled together with the redemption application on the next open day, and there is no priority. The redemption amount is calculated according to the net value of fund shares on the open day.

When there is a huge redemption and the payment is delayed, the fund manager will notify the investors through the methods specified in the prospectus (such as the company website, sales agency outlets, etc.) within the time specified in the prospectus. ), explain the relevant treatment methods, and make an announcement in the media formulated by the China Securities Regulatory Commission. In case of continuous huge redemption of the fund, the fund manager may suspend accepting redemption applications according to the fund contract and prospectus; The redemption application confirmed by the accepting unit may delay the payment of the redemption money, but it shall not exceed the normal payment time of 20 working days, and shall be announced in the media formulated by the China Securities Regulatory Commission.