Alipay customer service will verify the situation through the real name information when the user registers. If the death is confirmed after the inquiry, the user's relatives will be contacted directly. If the user's relatives confirm that there is property in the Alipay account shortly after his death.

You can also apply for cash withdrawal directly from Alipay, as long as the relevant certificates are passed. And after confirmation, they are all returned in full, and there will be no operation that requires handling fees.

Extended data:

Take out the property of the deceased's family and introduce it as follows:

Alipay customer service has made a clear explanation. If the borrower of Alipay Flower Garden dies unfortunately, the family members are willing to give up this Alipay account, and the flower garden does not need to be returned. However, if the family members weigh that there are still some financial assets, deposits and valuable things in Alipay, and want to continue to use or log in to check, they must repay the money.

To inherit this Huabai account, you need to go through a certain process. Call Alipay customer service at 95 188, and the customer service will ask the heirs to prepare ID cards, death certificates, commitment letters and other materials before they can inherit Alipay accounts.

People's Daily Online-What should I do with the money in Alipay if someone dies unexpectedly?