Legal basis:
Article 2 of the Tort Liability Law infringes upon civil rights and interests and shall bear tort liability in accordance with this Law.
The civil rights and interests mentioned in this Law include personal rights and property rights such as the right to life, health, name, reputation, honor, portrait, privacy, marital autonomy, guardianship, ownership, usufructuary right, security right, copyright, patent right, trademark exclusive right, discovery right, stock right and inheritance right.
Fifteenth ways to bear tort liability are:
(1) Stop the infringement;
(2) remove obstacles;
(3) eliminating danger;
(4) returning property;
(5) restitution;
(6) Compensation for losses;
(7) apologize;
(eight) to eliminate the influence and restore the reputation.
The above tort liability methods can be applied separately or in combination.
If the complaint is not true after investigation, and the contents of the real name report and the investigation results are wrong, the complainant will not be investigated for legal responsibility, but only if the prosecutor does not maliciously or intentionally falsely accuse the framing motive and intentionally subject the other party to public security or criminal punishment.
1. Paragraph 3 of Article 42 of the Law of People's Republic of China (PRC) on Public Security Administration Punishment stipulates that anyone who fabricates facts and falsely accuses others in an attempt to subject others to criminal investigation or public security administration punishment shall be detained for not more than five days or fined not more than 500 yuan; If the circumstances are serious, they shall be detained for not less than five days but not more than ten days, and may also be fined not more than 500 yuan.
2. Article 243rd of the Criminal Law of People's Republic of China (PRC) fabricates facts, falsely accuses and frames others, with the intention of subjecting others to criminal investigation. If the circumstances are serious, they shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance; If serious consequences are caused, they shall be sentenced to fixed-term imprisonment of not less than three years but not more than ten years. State functionaries who commit the crimes mentioned in the preceding paragraph shall be given a heavier punishment.
If there is no intentional frame-up, but false accusation or frame-up, the provisions of the preceding two paragraphs shall not apply.
How to deal with employees' complaints about general labor relations? If they complain to the local labor and social security bureau, the labor and social security bureau will take the labor inspection brigade to the enterprise for investigation and evidence collection, and then deal with it according to the nature I asked him to do. The fine to be corrected will be handled in this way, and the administrative penalty notice will be given to the enterprise.
12345 can you find the complainant? 12345 has the telephone record of the complainant. If you want to find the complainant, it is really easy, but if the complainant does not complain maliciously or deliberately harass the complaint hotline, no one will deliberately investigate the complainant.
If the masses call the mayor's hotline to complain, and the investigation is not true, will the complainant be punished? If the circumstances are minor, it shall not be investigated. If the circumstances are serious and cause adverse effects to the respondent, it will be handed over to the public security organ for handling, or even compensated and apologized through a court decision.
What should I do if I am complained on 12345, but the facts are inconsistent? If it causes serious consequences to the respondent or may involve being investigated for criminal responsibility, I can report it to the public security organ and ask him to be investigated for criminal responsibility for the crime of false accusation and framing.
Suzhou 12345 Complaint Can you find the complainant? Hello, this is the mayor's hotline. The process is as follows: after you call, they will record your questions and submit them to the relevant departments, and then someone will call you back. If the person you are looking for is already in industrial and commercial registration or something, I can tell you.
In addition, another way is to go to the people's court to write an application for personal information, and then go to the management Committee to inquire, and you can find specific personal information.
How does the restaurant handle complaints? Reprint the following information for your reference.
How to handle complaints from catering customers
Catering enterprises often feel helpless when dealing with customer complaints, which often leads to indifferent customer relationship. So, how to deal with customer complaints correctly? And find consumer demand from it, so as to meet consumer demand?
(1) Listen carefully and fully understand the present situation and reasons.
When customers raise objections and reflect problems, they should first learn to listen and make necessary records. Then, we should make clear the nature and facts of the problem. Remember not to interrupt each other's conversation. Listening behaviors include nodding, gesturing, smiling and recording. In the process of listening, you might as well use more questioning skills, for example, what happened? Why is this happening? How did you find out? This will help you understand the truth of the matter.
(2) Make good use of language skills and learn to praise sincerely and accurately.
If you have a basic understanding of the nature of the problem and why it happened at this time, you can share it. Specifically, what you said makes sense. We have been tired before, and we can't blame customers for our own problems or customers' reasons. In this way, customers will feel that they are valued.
(3) clarify the facts and handle them in a satisfactory direction.
According to the above two methods, we have basically understood the nature and trend of customer objections. At this time, it is necessary to clarify the problem. Is it our own problem or the customer's? If it is your own problem, you should apologize to the customer immediately and solve it for the customer as soon as possible; If it is the customer's fault, explain the nature of the problem.
(4) control emotions, customer feelings are more important than facts.
At this point, we should immediately help customers solve problems, explain the relevant regulations of the enterprise, and thank customers for their objections, whether correct or not, with encouraging words. Give moral and material rewards when necessary.
(5) Quarrel is the stupidest behavior, and you should take good care of the guest's face at all times.
After the customer's objection is basically solved, ask the customer what else he wants and tell the customer sincerely. If you think we have other problems, please correct me at any time.
It is most important to correctly handle customer objections, instill necessary awareness in employees and establish the importance of handling customer complaints! According to a survey, when customers are dissatisfied with products and services, they will tell 50 people around the world, and calculate a consumer group of not less than 50 people according to China's personal network (classmates, fellow villagers, relatives and friends, etc.). ); Customer satisfaction will only be told to three people. It can be seen that when customers are dissatisfied with products and services, they will not only go to your restaurant to spend money, but also affect more than 50 consumers to go to your restaurant to spend money.
12345 what should I do if the complainant's name is leaked? "12345" * * * service call center (hotline) is a comprehensive public telephone service platform established by the municipal party committee and the municipal government, and it is also a platform for * * * to communicate with citizens, and it should be a platform for * * * to help citizens solve practical problems. However, in the actual operation process, I am likely to be complained, and most of the reasons for the complaints are because there are great defects in the design of the supervision process. For example, at present, every street community is afraid of being complained, but in real life, there are many garbage problems that affect residents' lives, some are left over from history, some are left over from lax law enforcement, and even caused by laissez-faire and tangled interests. These all need the effective supervision of "12345".
After some problems are exposed, most of the departments that assigned the problems had better actively rectify them in order to get the satisfaction and praise of the complainants. However, there are also some units where the opinions of the masses are poor and the interests are deeply entangled, that is, they deceive people, the rectification is not in place, and the effect is not good. They constantly call the complainants to ask for satisfaction. This incident, such as the complainant being beaten, is simply outrageous, so we have to ask how the complaint information received by "12345" was "passed" to the illegal unit under supervision. This is not a trivial matter and deserves further investigation.
I'm sorry how the Taobao complainant cheated, but I really don't understand that setting.
As for your complaints about buyers, I don't think it makes much sense. Taobao's policy on buyers has always been relatively loose, and it is useless to give a warning at most. Besides, even if the buyer's ID card is blocked, just find another ID card and register one. There is no loss at all. I wonder if the landlord has joined any local business alliance or some similar sellers. It is better to make a blacklist record under the announcement of the buyer's account there to remind everyone not to do business with him.