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What should I do if customers complain that the packaged food that has been sold has no date?

Recall, products without production date are substandard products and should be recalled in time to avoid unnecessary losses, because once a customer complains, the loss is not only a matter of money, but also reputation. , the reputation of the product, the relevant provisions of the food recall management measures issued by the country on March 11, 2015: Level 3 recall: For food with false labels and labels, food producers should initiate a recall within 72 hours after becoming aware of the food safety risk. And report the recall plan to the local food and drug regulatory authorities at or above the county level. Foods with defective labels and markings that will not cause health damage after consumption must be rectified by the food manufacturer and may be recalled voluntarily.

The food recall plan shall include the following contents:

(1) Basic information such as the name, address, legal representative, specific person in charge, and contact information of the food producer;

(2) Food name, trademark, specifications, production date, batch, quantity and regional scope of recall;

(3) Reasons for recall and harmful consequences;

(4) Recall level, process and time limit;

(5) Content and release method of recall notice or announcement;

(6) Obligations and responsibilities of relevant food producers and operators;

(7) Disposal measures and cost responsibilities for recalled foods;

(8) Expected effects of the recall.