If you are using a vivo mobile phone, please rest assured that the quality of the product purchased through regular channels is guaranteed. You can refer to the following methods to verify the authenticity of the mobile phone (the official website does not support checking the authenticity through the SN code):

1. Open the authenticity verification website:

① Enter the web link through the link;

② Search the vivo official website in the mobile browser--enter the official website--scroll down to find service support-authenticity check--mobile phone authenticity check.

Search the vivo official website/vivo mobile phone official website on the PC browser--enter the official website--service--authenticity query--mobile phone authenticity query.

Note: Search the vivo official website in vivo mobile browser. Be careful not to click to jump to "vivo official website APP". You need to enter the website address.

2. Obtain the IMEI code:

①Enter Settings--System Management/More Settings--About Query on the Phone (iQOO?UI: Enter Settings--My Device- -More parameters query);

② You can check it directly on the mobile phone packaging box;

If the IMEI code cannot be queried by the above method, you can enter the vivo official website--My-- Online customer service--Scroll down to the bottom--Online customer service--Enter manual customer service for consultation and assistance.

3. Enter the IMEI code and click "Query Now";

4. If the query result is consistent with the relevant information of the mobile phone (including mobile phone model, color, warranty information, etc.), It means that the queried model is genuine (results are for reference only). If "Sorry, no XXX related information can be found" is displayed, confirm whether the IMEI code entered is incorrect, and then verify again. In addition, please confirm whether the purchase channel is Official authorized channel;

5. If you try several times and it still shows that the information cannot be found, the information found does not match the mobile phone information, or if you have any questions about the query results, you can go to the customer service center to inquire. Address of vivo customer service center: Go to vivo official website/vivo mall APP--My--site query, select the current city to get the address and contact information of the service center. It is recommended to call in advance before going to avoid empty runs, plan your itinerary reasonably, and travel safely.