how to check the authenticity?
Every Hengyuanxiang brand product (including "Facaiyang" and "Ai Qiannuo" brand products) has its own "ID card", ranging from socks to cashmere coats and high-grade blankets, with an eye-catching unique digital label for telephone authenticity inquiry. (See the diagram)
When the Hengyuanxiang brand product you bought in the market does not have the digital label for telephone authenticity inquiry, you can immediately conclude that it is a counterfeit product.
how to use the anti-counterfeiting label is: please dial the toll-free inquiry number 882885 (please dial 882315 for Facaiyang products) with a fixed telephone, and enter the number displayed on the back of the anti-counterfeiting label at one time according to the voice prompt. If the voice prompt is "The number you inquired is wrong, beware of counterfeiting!" You need to pay special attention and further confirm the authenticity of the product through other channels.
Friendly reminder: the anti-counterfeiting number is a one-time inquiry number. When you hear the voice prompt "The number you inquired was inquired on X, X, X, X, and this is the X inquiry of the product, and the number is invalid", it means that this anti-counterfeiting digital sticker is not the first time to be used. You can verify and judge according to your actual query.
what should I do if I encounter counterfeiting?
If you accidentally encounter counterfeit products, you should have a correct awareness of protecting Hengyuanxiang's brand rights and interests and protecting your legal rights. Please refer to the following steps and examples to carry out anti-counterfeiting rights protection:
1. You buy a real thing on the spot, and at the same time, you must issue an invoice indicating the name of the product (if there is no invoice, ask for a receipt);
2. You can lodge a complaint with the local industrial and commercial bureau at 12315 based on the physical objects and invoices. After the industrial and commercial department entrusts Hengyuanxiang Group for identification and confirms that it is a counterfeit product, on the one hand, you will get favorable compensation for returning one product and losing one product; on the other hand, the industrial and commercial department will collect fakes and punish counterfeiters according to law to protect more consumers from fraud;
3. You can also call Hengyuanxiang Group on the product packaging at 21-63268888 (switchboard) or the toll-free hotline at 882318, and report directly to the Intellectual Property Department of Hengyuanxiang Group. Hengyuanxiang Group will fully investigate and deal with it to safeguard your legal rights and give you some rewards.
4. When you are a member of Hengyuanxiang Consortium, if you find counterfeit and suspicious products or trademarks, packaging, etc. in the production field or circulation field, please proceed from safeguarding the interests of the Consortium, secretly extract samples, and skillfully use mobile phones and other tools to shoot and record, and then immediately report to the Group Company, and the Group will promptly remit them to law enforcement departments such as industry and commerce, technical supervision and public security for full investigation.
Example 1:
In January this year, near the Spring Festival, a middle-aged female customer in Shanghai bought a Hengyuanxiang women's sweater in a clothing store in Yangpu District, and took it home to uncover the telephone anti-counterfeiting code on the tag. After dialing, she got "The password you inquired does not exist, beware of counterfeiting!" After her reply, she went back to the store and asked for a return, which was rejected. In a hurry, she immediately found a complaint from the local industrial and commercial office, but failed to solve it immediately. She called the switchboard of Hengyuanxiang Group to report to the relevant departments. Hengyuanxiang Group paid great attention to this situation after learning about it. On the same day, it rushed to the store to check it, and immediately closed the store with the local industrial and commercial office, and seized all 87 sweaters for men and women in the store that were counterfeit Hengyuanxiang trademarks and telephone security codes. Later, the industrial and commercial department verified the fact that the store had sold 66 pieces and was selling 87 fakes, and imposed a fine of 2, yuan on the store. The consumer with a sense of justice finally got not only a refund for one, but also a souvenir from Hengyuanxiang Group.
Example 2:
On the eve of Mid-Autumn Festival in September this year, the group got an anonymous phone report from Fotang Town, Yiwu, Zhejiang Province: a small printing factory without any brand at the door was privately printing the packaging box, tag and certificate of "Hengyuanxiang" socks. The group immediately sent personnel to cooperate with Yiwu Industrial and Commercial Bureau and Public Security Bureau to destroy the underground factory in one fell swoop. Due to the production of more than 2, sets of counterfeit trademarks, the owner of the factory has been transferred to the public security organ by the Industrial and Commercial Bureau for investigation, and will be criminally prosecuted in a few days, facing the end of both human and financial resources.
For a long time, the group company has hated counterfeiting and infringement, and has always regarded counterfeiting and rights protection as a key task. Every year, the fixed investment in customizing anti-counterfeiting labels, developing new packaging and anti-counterfeiting technologies, and hiring senior anti-counterfeiting companies has been maintained at millions.
The biggest infringement of counterfeiting is the rights and interests of consumers in Hengyuanxiang, and it also greatly damages the interests of all members of Hengyuanxiang consortium. The manufacture and sale of counterfeiting is an illegal and criminal act that the state focuses on cracking down at present. Counterfeiting is a national war and systematic project that the government, Hengyuanxiang consortium and brand consumers can win with their participation. The breeding of counterfeiting has its social environment factors and personal moral factors. Anti-counterfeiting should start from internal standard management, not only to be noisy, but also to be self-disciplined; It is necessary to crack down and prevent it. Counterfeiting is the duty and obligation of all members of Hengyuanxiang Consortium. No matter who they are, they will be expelled from Hengyuanxiang Consortium and will be severely punished by law!
There is a long way to go to prevent counterfeiting. As long as counterfeiting exists, we should resolutely carry it out to the end.