A. Transaction method: first deliver the business card; B. Challenge method: deliver and say "Can you have the honor to exchange business cards";

C. Equality Law: "How to contact you?" C. Humility method: For elders or high-ranking people, "I hope to give more advice in the future. How can I contact you?"

2. The three prohibitions in the use of business cards mean (Abd)

A. Business cards shall not be altered at will. B. Business cards are not allowed to provide more than two titles.

C. making business cards without special materials. D. business cards do not print multiple contact information.

3. Who should hang up when both parties are on the phone (AC)

A. The caller hangs up first; B. the called party hangs up first; C. the honorable person hangs up first; D. if you don't make a request, whoever finishes first will hang up first, preferably at the same time.

4. When your colleague is out and you answer the phone for him, you should (b)

a. Ask who the other person is first; B. tell the other party that the person he is looking for is not in first;

C. Ask the other party what's the matter first; D record the important content of the other party first, and tell the colleague to deal with it when he comes back.

5. Business cards pay attention to three threes, and the following three contents are (Abd)

A. Business cards should have enterprise logo, full name and department when they are in charge; B Business cards should provide their own titles: name, administrative position and academic title;

C. The three principles of business card exchange are exchange for taking, giving with both hands, and watching and accepting.

D. Business cards can only provide three contact methods. Contact methods: detailed address, postal code and office phone number of the enterprise. Email and fax should be given as appropriate, and personal contact information such as mobile phone should not be printed;

6. The following elements belong to the telephone image (ABCD)

A. Call content: language, information and other content; B behavior: manner, tone, attitude, action, etc.;

C. Call timing. Incorrect timing will affect work efficiency and the relationship between the two parties; D. official issues.

7. During the telephone conversation, the following statements are correct: (ABC)

A. In order not to affect others, do not use hands-free dialing or making phone calls; B. In order to maintain your image, don't talk on the phone while eating;

C. In order to respect each other, make a phone call without reading the information; D. None of the above statements are correct.

8. In business etiquette, sometimes, don't call the other party for business. These times usually refer to (ABCD)

A. Monday morning before 1:; B. after 16: on weekends;

C. the other party's vacation time; D. During the period from 22: to 6: .

9. When meeting people or visiting customers, the mobile phone should be (BCD)

A. Don't talk loudly. B. Don't ring. D. Don't go out to answer

1. The purpose of learning business etiquette is (Abd)

A. Improve personal quality; C. easy to understand and apply; C. it is conducive to social interaction; D. maintain corporate image.

11. The principle for women to wear jewelry in business communication is (ABCD)

A. It is better to be in line with their status and less; B. Homogeneity and color; C. don't wear precious jewelry; D. Don't wear jewelry (such as brooches and anklets) showing gender charm.

12. The description of the car seat is correct (ABCD)

A. Social occasions: the owner drives and the passenger seat is the seat; B. Business occasions: full-time drivers, with the right seat in the back row as the top (according to domestic traffic rules) and the passenger seat as the attendant seat; C. Some VIP seats in double-row cars are the seat behind the driver; D when a full-time driver is driving, the passenger seat is the last seat.

13. The following are correct about language etiquette (ABCD)

A. The "six don't ask" principle should be followed in business communication; B. the language should be standardized; C. Characteristics of business language: "Speak less and listen more"; D. When the two sides have nothing to say when they meet for the first time, they can "chat"-talk about the weather.

14. Regarding the etiquette of shaking hands, the correct descriptions are as follows: (bcdef)

A. The person who reaches out first is the person with low status; B.when the guests arrive, the host should reach out first. When the guests leave, they shake hands first.

C. Don't use your left hand and don't wear sunglasses when shaking hands; D. Men shake hands with women, and men should reach out after women reach out;

e. Don't wear a hat and shake hands with gloves; F. When the subordinates shake hands with the superiors, they should reach out after the subordinates reach out:

15. The explanation of dress in business etiquette is correct (Abd)

A. Fashion, formal dress, Chinese tunic suit, monochrome cheongsam, national costume and other clothes can be worn in social occasions;

B. Usually, men don't need tie clips, but they can use them in uniforms;

C. Women can't wear leather skirts in business occasions; (the correct answer is: you can't wear a black leather skirt, and it is usually best not to wear a worn skirt.)

D. Advanced occasions: men look at the watch and women look at the bag. Ordinary business occasions: men look at the waist and women look at the head.

16. Basic Business Dress Code (Abd)

A. Conforming to identity; B. be good at collocation; C. Observe convention D. Distinguish occasions and dress differently for different occasions.

17. Men's "three threes" means (BCD)

A. You can't have more than three brands all over your body; B keep the shoes, belts and briefcases in the same color, and black is the best.

C. The whole body color shall not exceed three colors (color system);

D. remove the trademark of the left sleeve; Don't wear nylon stockings or white socks; The tie is made of silk and wool, and you don't need to pull it unless the uniform is matched. The color is generally dark. Short-sleeved shirts and ties can only be uniform short-sleeved shirts, and jackets can't be tied.

18. There are many requirements related to "Three" in business etiquette. Please choose the correct expression. (abdef)

a. Three elements of clothing: color, style and fabric; B. Three receptions: welcome when coming, answer when asking, and send when going;

C. enthusiasm is three: eyes, hearts and hands; D. Microscopically, business etiquette has three basic characteristics: standardization, objectiveness and skill.

e. Three step-by-step aspects in communication: (1) self-orientation; (2) positioning others; (3) follow the convention.

F. Three fashions of neckties: Men' Dimple, no tie clip (unless VIP who often waves and public officials who wear uniforms and use special tie clips), and the arrow at the lower end of the necktie is at the upper end of the belt buckle (suits generally don't buckle the bottom button, and the bottom button of a fit suit is just at the belt buckle, so that the necktie won't be exposed at the lower end);

19. In formal business, which of the following statements about dress is incorrect (d)

A. You can't wear fashion and casual clothes during working hours; B. Don't wear suits and uniforms in your free time after work. < P > C. It's best not to wear uniforms for socializing after work; D. Men can wear short-sleeved shirts with trousers in summer on official occasions, and women can wear shirts and skirts;

2. The description of seating order is correct (ACD)

A. The back row is higher than the front row B. Both sides are higher than the center C. The center is higher than both sides D. The inside is higher than the outside

E. The front row is higher than the back row F. The outside is higher than the inside

21. There are three situations where business etiquette is usually not suitable, which are (BCD) < p. B. hand in the business card first and then introduce it; C. The introduction of the first meeting should not exceed 5 minutes

D. The introduction of the first meeting should not exceed 2 minutes. E. Introduce yourself first, and then let the other person introduce himself. F. Let the other person introduce himself first, and then introduce himself.

23. The following description of the gift is correct ()

A. The characteristics of the gift are: commemorative, publicity, portability, uniqueness, fashion and so on.

B. The characteristics of gifts are: commemorative, publicity, value, uniqueness, fashion, aesthetics, etc.

C. The basic principles of choosing gifts are: people, things, time and place;

D. Usually don't send roses to sex, especially don't send a red rose.

24. The 3A principle of business etiquette is ()

A. Understand the other party B. Look at the other party C. Pay attention to the other party D. Understand the other party E. Accept the other party F. Praise the other party

25. The hostess's behavior at the western banquet is correct ()

A. At the western banquet, it is the first time; B. Only when the hostess is seated can others be seated, and the hostess opens the napkin to indicate the start of the banquet;

C. The hostess picks up the knife and fork before others can eat it; D. the hostess put the napkin on the table to indicate the end of the party.

The second part lists the questions (5 points for each question, ***25 points)

1. Women should wear dresses in business communication occasions, and should pay attention to the "five no's":

2. Six taboos for dressing in the workplace are:

3. Matters that women should pay attention to in makeup are:

4. "Social occasions" Common sense question (***25 points)

1. Please elaborate on the issues that should be given priority in business banquets (Chinese, foreign, ethnic, etc. should be comprehensive, 1 points).

2. If you represent our company and negotiate the exchange plastic bag and contract with Huawei at Jiahui, please elaborate the etiquette of dressing, seating and introduction in combination with the business etiquette you have learned. (15 points)