The store will have its rights demoted. If the situation is serious, your rights will be demoted invisible, which will seriously reduce traffic and visitors. If the case is particularly serious, the store will be closed. If you want to retain the store, you must prepare valid information to appeal.

Taobao Intellectual Property will deduct 2 points for a product when it is complained about. You can first communicate with the company that complained about you and ask them to cancel the complaint. You will remove the item from the shelves and not sell it. In addition, if you submitted the Some evidence, of course, can exempt you from punishment if you have not committed any infringement.

If you submit evidence, they will be exempted from penalty points if they do not provide further evidence of your infringement within 72 hours.

At the same time, 4 products were complained about and 8 points were deducted. If intellectual property infringement is determined from the information level, 2 points will be deducted each time; if the case is serious, 24 points will be deducted each time; if the case is particularly serious, 48 ??points will be deducted each time.

Extended information:

According to Alibaba's "Intellectual Property Infringement Handling Rules": 32 points will be deducted, and rights may be restricted for 15 days as a penalty.

General infringements complained of:

1. The first time the same user is sued for the same intellectual property right, 4 points will be deducted.

2. If the same user is complained against the same intellectual property again, it will be regarded as repeated infringement, and 8 points will be deducted each time. However, the time of the second complaint is 5 years from the date of the last complaint for which points were deducted. Within days (including 5 days), no points will be deducted.

The same type of infringement complaint (including but not limited to: patent rights, copyrights, trademark rights) made by the same right holder against the same seller within three days will be regarded as one complaint.

Between 12 points and 24 points (including 12 points), warning.

Between 24 points and 36 points (including 24 points), the rights are limited to 7 days.

Between 36 points and 48 points (including 36 points), the rights are limited to 15 days.

Between 48 points and 60 points (including 48 points), the rights are limited to 30 days.

60 points or above, the account will be closed.

After the user is deducted points, if the complaining party withdraws the complaint or the user's counter-notification is established, the corresponding points deducted by the user due to the intellectual property infringement complaint will be restored.

However, if the user's account is closed due to other violations that have accumulated deducted points of 60 points or more, even if the above circumstances are met, the deducted points will not be restored.

Handling of serious infringements:

The first time the complaint is established, a warning will be given.

The second complaint was established and the rights were restricted for 7 days.

The third time the complaint was established, the rights were restricted for 15 days.

The fourth complaint was established and the account was closed.

If the same user is accused of serious infringement of the same intellectual property three times in total, the account will be closed directly.

After a user is recorded for serious infringement, if the complaining party withdraws the complaint or the user's counter-notification is established, the user's corresponding serious infringement complaint will be canceled; however, if the user's cumulative number of serious infringement records reaches the According to the account penalty standards, even if the above conditions are met, the corresponding records will not be cancelled.

Alibaba-Intellectual Property Infringement Handling Rules