A complete collection of telemarketing techniques and speech templates. To be an excellent telemarketer, you need to be polished. To understand the overall routine of the sales industry, we must first arouse the interest of customers in order to make further progress. Let me take you to know about telemarketing skills and speech templates. Let's have a look.
Telemarketing skills and vocabulary 1 Before the first chapter begins, telemarketers should prepare like this.
Actual combat scene 1 who am I and what is my product?
Actual combat scenario 2: divide customer types in detail and find target customers.
The second chapter talks about the opening remarks, so that customers can hold the receiver tightly.
How to make a smooth opening in actual combat scenario 3 and introduce yourself effectively?
Actual combat scenario 4 What should I do if my key contact doesn't answer the phone?
How to bypass the front desk or switchboard in actual combat scenario 5?
Chapter III What should I do when the customer refuses to continue the conversation?
Actual combat scenario 6 What if the customer says he is busy?
Actual situation 7 What should I do if the customer says to send a fax or email first and then think about it?
Actual situation 8 What if the customer refuses with "not interested" or "not needed now"?
Chapter 4: How to quickly stimulate customer interest in 15 seconds?
How to make an amazing speech in actual combat scenario 9 aroused the curiosity of customers from the beginning.
Actual situation 10 how to seize customers' attention with benefits
Actual combat scenario 1 1 How to use sensitive topics to touch the weakness of customers?
The fifth chapter is how to win customers' goodwill and trust with empathy.
Actual combat scenario 12 how to win the favor of customers by asking questions?
How does the actual combat scenario 13 arouse customers' empathy?
Actual combat scenario 14 how to give full play to the power of offers and gifts?
Actual situation 15 how to close the distance with customers with good words
Actual combat scenario 16 how to make customers trust your professional ability?
Chapter VI How to Promote the Customer and Make him Determined to Deal?
Actual combat scenario 17 when customers have concerns about the company or products, how to deal with them?
Actual combat scenario 18 what if the customer has any objection to the price?
Actual combat scenario 19 when the customer is hesitant, how to dispel his concerns?
Chapter 7 How to call an invitation so that customers can't refuse?
Actual situation 20 How to successfully meet customers step by step?
How to get around these dating bans in actual combat scenario 2 1
Chapter 8 How to answer the phone and seize the opportunity to deliver it to your door
Actual situation 22 How to quickly understand the basic information of customers when answering the phone?
Actual situation 23 How to dig deep into the customer's needs when answering the phone?
Reality 24 Facing fleeting opportunities, how to propose solutions?
Chapter 9 How to maintain friendship, follow up with customers and handle complaints.
Actual situation 25 The transaction is endless, and after-sales service is very important.
Actual combat scenario 26 Eliminating customer dissatisfaction and effectively handling customer complaints
Telemarketing skills and vocabulary 2 Telemarketing vocabulary and skills case 1:
Xiao works in a family-style central air-conditioning sales company, that is, selling central air-conditioning to luxury houses. Now the company adopts the recommendation mode of decoration designers, but many designers' phones are "rotten" by company colleagues. As soon as the designer answered the phone, he either said that he had cooperation, or he was not available, or he just hung up.
The speech was: "Hello, Mr. Wang, I'm from XX Central Air Conditioning Company. A decoration master recommended you, saying that your design level is very high. I think if a customer does decoration in the future, let's see if we can cooperate ... "
Please look at the words above. Although I reported my identity, I am a junior of XX Central Air Conditioning Company, but I didn't emphasize the need to cooperate with the central air conditioning project. I want to introduce customers to him and make money together. This is to emphasize the interests of customers, who are willing to associate with us only when they hear that they have interests.
Now the designer doesn't want to know me? What designer doesn't want friends to introduce him to clients? Will they just hang up?
In the telephone conversation, there are many sayings about taking care of customers' interests. For example, peers have used it, and the income is very good; For another example, this is the development trend of the industry, and how much cost can your company save; For another example, there is one more choice as the price whetstone of Party A. ...
Telemarketing vocabulary and skills case 2:
Xiao K said that he has a number of customers' phone calls, and the invitation is: In view of the advantages and disadvantages of our residential units and other related issues, the company will hold a home improvement consultation meeting on weekends, and excellent designers will provide you with one-on-one reference opinions. When do you think it is convenient for you to attend the morning or afternoon?
What benefits did Mr. K's telephone conversation promise to customers? In other words, the customer listened to his phone and didn't feel any benefit. If there is no income, they will hang up every second. ...
My words are: the apartment type in our community has disadvantages. The company held a consultation meeting on home improvement at the weekend. Excellent designers gather around, 1 month to find out the project type, which will provide you with one-on-one free reference opinions, one more idea and one more suggestion, and learn more about the home improvement market. It is all your harvest, and every minute of communication is valuable. I want to know whether you will attend in the morning or afternoon.