How do supermarket employees serve well
As a member of a supermarket, we always want to improve the efficiency of the supermarket, but it is not so simple to say that everyone can do it, so how can we improve it? First of all, we can't change the hardware conditions, but we can change the soft conditions by ourselves. Below, I have compiled the detailed contents of the methods for supermarket employees to do a good job in service, hoping to help everyone!
1. Basic service requirements
All staff are required to have a good sense of service, master service skills and skills, and serve every customer well as a "master" with a sense of responsibility, so that our service can be in the hearts of customers and truly reflect our service concept of "thinking ahead of you and being in your heart".
second, improve the quality of service
1. The service of supermarket staff
requires us to maintain a good mental state at work. Serve every customer with polite service etiquette, professional service level and heart. To provide good service, we should follow the following principles:
(1) Five, Three and One Principles
When the customer is 5 meters away from us, the first thing we should do is to observe the customer's dress, dress, manner and movements. When the customer is only 3 meters away from us, we should be ready for service; When the customer is 1 meter away from us, we should take the initiative to serve at this time. Ensure the initiative and effectiveness of the service.
(2) the principle of "three more and one tracking"
"three more" means more observation, more turning, more walking, and "one tracking" means the whole tracking service to ensure that every customer can get quality service.
(3)3A and 5C principles
"3a" means to greet customers with gratitude; Approaching customers at the right time; Provide effective' suggestions.
"5c" is the five steps of sales: greet customers actively; Understand the needs of customers; Meet customers' demand for products; Take the initiative to understand and make suggestions; End this single sale at an appropriate time.
to serve customers well, we must do a good job in pre-sale, in-sale and after-sale services. Do a good job of publicity and explanation before sale, and establish a good first impression with customers; Carefully introduce and explain the customer's requirements in detail during the sale to meet the customer's needs; Immediately follow up the delivery, installation and customer's use of goods after sale, and ensure that every sale makes customers 1% satisfied.
2. Supermarket's service to suppliers
Suppliers are our partners, our main information sources and providers, and also our strong supporters. Only by ensuring the quality of service to suppliers can we establish a good cooperative relationship and achieve a win-win situation. We should do a good job in these aspects: pay the supplier on time to ensure the smooth payment of the supplier; Ensure the supplier's commodity display and reasonable inventory; Do a good job in supplier sales analysis and provide effective suggestions and solutions.
Third, the service of internal staff
1. Establish a perfect and good communication platform
Good communication is the guarantee of work execution and work efficiency. Improve the communication platform between superiors and subordinates, superiors and superiors, subordinates and subordinates, and departments to ensure that information is shared, resources are shared, goals are consistent, and steps are consistent.
2. Providing various training guarantees
Learning and training are powerful weapons to improve and standardize all our work. Only by deeply understanding the needs of customers and employees can we determine the content and purpose of training, so as to meet the needs of customers and employees.
The service work is completed by all of us. Only when we do a good job in the overall service can our enterprise get the maximum benefit. At the same time, we firmly believe that Liqun will be better and stronger in the future incentive competition through our efforts.