In business activities, in order to reflect mutual respect, it is necessary to adopt some codes of conduct to restrict people in all aspects of business activities, including appearance etiquette, speech and behavior, correspondence, telephone communication and other skills, from The occasions of business activities can be divided into office etiquette, banquet etiquette, welcome etiquette, etc.

Business etiquette is the art of people in business interactions, such as asking for a business card: firstly, you must be able to get it, and secondly, you must leave a good impression on the other party

Requesting a business card There are four conventional methods

1. Trading method. If the general wants to take it, he must give it to him first

2. The method of stimulating the general.

3. The method of humility. When I ask you for advice in the future, be polite and pay attention to the object, such as facing a young lady

4. The law of equality. How to contact you in the future,

The art of using communication tools:

Business communication is about rules, that is to say, there is no rule without rules, such as the use of mobile phones, in business communication The most important thing is: don’t ring, don’t listen, don’t go out to answer the call. When interacting with others, you should turn off your cell phone after greeting others, so as not to make people feel that you are half-hearted and that you are banging and ringing while interacting with others. We need to distinguish ourselves from migrant workers on the phone.

The purpose of using business etiquette is threefold:

First, to improve personal quality. Bill Gates said that "company competition is the competition of employee quality." And then when it comes to enterprises, that is In the competition of corporate image, education reflects details, and details show quality.

Second, it facilitates our personal communication and entertainment. We will meet different people in business interactions. How to communicate with different people requires art. For example, when you praise people, you also need to pay attention to art. Otherwise, even complimenting people will make people feel uncomfortable.

Third, it helps maintain corporate image. In business interactions, the individual represents the whole, the personal image represents the corporate image, and what the individual does is the typical living advertisement of the company. Every move, word and deed, silence is better than sound at this time.

Business communication involves many aspects, but basically it is communication between people, so we define business etiquette as the art of communication between business people. People have different interpretations of etiquette. Some people say it is a kind of moral cultivation. Some people say that etiquette is a form of beauty, while others say that etiquette is a custom. Etiquette comes from the vulgarity, and the vulgarity turns into etiquette. The operability of business etiquette, that is, what should be done and what should not be done. Let’s talk about an example of seating arrangements: seating arrangements in business etiquette. We all know that when guests come, we have to give up our seats, but we don’t know where to sit. Under normal circumstances, it may not matter, but in foreign affairs activities and business negotiations, we must pay attention to it. In addition, you must be careful when speaking to the other party. Under normal circumstances, you cannot say "do you know?" I know, let me tell you, (how to tell others the price of wine tactfully to make the host happy without being embarrassed), so you must pay attention to art in communication.

Aristotle, if a person does not interact with others, he is either a god or a beast. The implication is that he is not a human being. Let’s discuss a question below: What are the working abilities of business personnel?

The working abilities of business personnel include:

Business abilities are only basic abilities. Without business abilities, one cannot do a good job well. , but only having business ability may not necessarily do a good job. From the perspective of public relations and communication, you must also have communicative skills. Communicative ability is called sustainable development ability. Communicative skills are not about engaging in vulgar relationships, but about handling, regulating, and managing interpersonal relationships well. Business ability and communication ability are called the "dual abilities" that modern people must possess. In the last century, there was a school of thought in the management world called the "Mayo School", also known as the "Behavioral Management School". (He is different from Taylor's school, Taylor only emphasizes things but not people). The Mayo School emphasizes the three elements of management.

First, if an enterprise wants to develop, it must obtain necessary funds, raw materials and technology.

The second is to create economies of scale.

The third is to organize production. He also pays special attention to this point, that is, to the relationship between internal and external enterprises. Business managers must pay attention to building good relationships with both internal and external companies so that the company can continue to develop.

The following are three basic concepts of business etiquette

Basic concepts of business etiquette:

One of the relationships between business etiquette and public service - respect is Book.

Give gifts.

You first need to know what the other person likes and dislikes. What they like is difficult to grasp, but what they don’t like is easier to grasp. This mainly depends on the other person’s identity, status, and cultural accomplishment. . In business dealings we also need to pay attention to two aspects.

The first is self-esteem.

Self-esteem is reflected in your speech and behavior, how you treat others, and how you dress. If you don’t respect yourself and love yourself, others will not think highly of you. For example, the most basic principle is that when women wear jewelry in business interactions, the principle is "in line with their status, less is better". They should not wear more jewelry than the customer, and they should not overwhelm the guest. For example, I asked a question, what kind of jewelry cannot be worn in business interactions. One is not to wear jewelry that shows financial strength, as office workers should show their love and dedication to work; the other is not to wear jewelry that shows gender charm. Brooches cannot be worn, and anklets cannot be worn. In terms of etiquette, this is called not doing anything. Etiquette is a kind of formal beauty, and formal beauty certainly requires a kind of display. So when we wear two or more pieces of jewelry, what is the more professional way to wear them? The professional wearing method is "same quality and same color". It cannot look like a Christmas tree from a distance and a grocery store from up close. To give another example, what should women pay attention to when wearing professional skirts? There are five things to note: 1. Black leather skirts must not be worn on special occasions. This is an international practice and gives people the impression that they are not serious; 2. Formal You can’t bare your legs in high-end events. Why? It doesn’t look good, and there is something wrong with the feet; third, it cannot be damaged. Look at the head from a distance, look at the feet from a close distance, and look at the middle waist if not far or near. 4. Shoes and socks do not match. You cannot wear casual shoes when wearing a skirt. They must match socks. Wear sandals without socks. When wearing formal clothes, you can wear sandals with closed toes in the front and closed heels in the back. Five, three-section legs.

Generally speaking, women should look at the head and men should look at the waist. The head refers to the hairstyle and hair color. The hair cannot be too long and cannot be spread freely. If the hair is long, it can be tied up or tied up. Do not dye it. Waist refers to the fact that nothing can be hung on the waist during formal occasions.

In business interactions, self-esteem is very important, and respect for others is even more important.

There are three main points

First, you must accurately locate the person you are dating, that is, you must know who he is. Then you can decide how to treat him. In international exchanges, the value of gift packaging should not be less than 1/3 of the gift. When accepting a gift from a foreigner, you must open the package in person, look at it for a while, and praise it. There are three things you shouldn’t do when dining with foreigners: first, you can’t groom yourself in public; second, you can’t persuade others to drink or pick up food, and you can’t force others to eat; third, you can’t make any noise while eating. This is about respecting others, and you also need to follow rules, such as accepting business cards. How to behave when accepting business cards is to respect others. Professional requirements are to come and go, and not to be rude. If you don’t have it, you should answer more tactfully. You can tell the other party that you don’t have it or you have used it up. Sometimes a kind of "good-faith deception" is needed in business dealings.

The second relationship between business contacts and public relations-be good at expressing.

Business etiquette is a form of beauty. The content and form of exchange are complementary to each other. The form expresses certain content, and the content is expressed with the help of form. Being nice to others does not matter if you are not good at expressing yourself or do not express well. When expressing, you must pay attention to factors such as environment, atmosphere, history and culture.

That seat in a double-cab car is the upper seat. The standard answer is that there is more than one seat. The professional saying is that the seat is where the guests sit. This is true for eating and riding. The seating position is different in different social situations. When the host drives the car in person, the passenger seat is the upper seat; when two people ride in the car at the same time, the one with a close relationship sits in the front; when a full-time driver or taxi, the seat behind the passenger seat is the upper seat. At this time, the passenger seat is the upper seat. The seats are the attendant's seat, the VIP seat, the security seat, and the seat behind the driver.

Management syllogism: First, write down what you think. The second is to do what you wrote down; the third is to write down what you have done.

Second, five sentences of civility. The civilized language of the city is different from the civilized language of our company. As a high-tech enterprise, it should have higher requirements. Don't spit or curse. This starting point is very low. The first sentence is a greeting "Hello"; the second sentence is a request with the word "please"; the third sentence is a thank you "Thank you". We must learn to thank others. Especially for our food and clothing parents. The fourth sentence is the apology word "I'm sorry". When there is a conflict, it is better to talk first than to suffer any disadvantages. The fifth farewell is "goodbye".

Third, enthusiasm comes. The purpose of our etiquette is to communicate with others. Communication is to form a bridge rather than a wall. It is impossible to only talk about etiquette without enthusiasm.

"Seeing". Look at each other eye to eye, otherwise your politeness will not be felt by others. When looking at others, you must be friendly and know how to look. There is a particular point of looking at the part where you look, usually at the head. When emphasizing a key point, look at both eyes. Usually, you cannot look at the middle. In particular, you should not look down. No matter whether you are a man or a woman, you should not look down at your elders or customers. You should look straight down and look up when necessary. There are requirements for the time you should look at the other person. Professionally speaking, the time you look at the other person when you are communicating and communicating with the other person should be about 1/3 of the total time the other person spends with you. You should look at it when greeting and cite the other person. The point is that you need to read it, you should read it when you say farewell and say goodbye, you should read it when you express condolences and greetings, and you can read it or not at other times.

"Kou Dao" means speaking Mandarin, which is a reflection of the degree of civilization and the level of education of employees. Even if you can't speak well, you have to speak. Convenient communication and communication. The second is to understand that it varies from person to person and distinguish the objects. There are rules for speaking (for example, if a man has something urgent and wants to see his female colleague, how should he make a phone call?). Depend on the person you’re with. For example, if you go to pay a fine and the person says “welcome” to come back next time, will you be happy? Do foreigners and locals express themselves differently when asking for directions? Do gay men and lesbians express themselves differently when asking for directions? Lesbians have to admit that lesbians are not very capable of identifying directions. When lesbians ask for directions, you have to talk about the front, back, left, and right. , don’t talk about east, west, north, south, talking about east, west, north, south is torture to them. Talking is in vain, (will it come or not)

"Zhidao" means that the meaning is about to come. To show friendliness and enthusiasm, you can't be expressionless and cold. Expressions need to be interactive (you can’t always “service with a smile” in a hospital). Then there is the person who is neither humble nor arrogant, but generous. (Girl laughs in front of others), how can you be considered to have told the world? Show 6 teeth.

How to embody communication skills in business interactions to achieve the best communication effect. Communication is mutual understanding and is two-way. There are three points to make. The first point is to position yourself accurately, that is, to do what you want; the second point is to position yourself accurately for others. Third, abide by conventions (such as dancing, dancing is a liaison in relationships, and international practice is to invite people of the opposite sex). If a man invites a woman, the woman can choose. If a woman invites a man, the man cannot choose, and he can walk away if he doesn't.

The 3A principle of business etiquette is the foundation of business etiquette. It was proposed by the American scholar Professor Bugini. The 3A principle actually emphasizes the most important issues that need to be paid attention to when dealing with interpersonal relationships in business interactions.

The first principle is to accept the other party. It tells us that we cannot only see things and forget about people in business dealings. Emphasize the importance of people and pay attention to the handling of interpersonal relationships, otherwise it will affect the effectiveness of business interactions. The 3A principle is the three major ways to respect the people you interact with. First, accept the other person, be tolerant, and don't embarrass the other person or make him look bad. The customer is always right. For example, there are "three don'ts" when talking: don't interrupt others; don't complement the other person easily; don't correct the other person at will, because sometimes there is more than one answer to something. Generally speaking, if it is not a matter of principle, you should try to accept the other party.

The second principle is to pay attention to the other party. Appreciate each other. You should see the other person's strengths, don't look for the other person's shortcomings, let alone correct them in public. Pay attention to the other party's skills: first, be good at using honorifics in interpersonal communication, such as administrative positions, technical titles, and general honorifics; second, remember the other party, such as taking a business card and reading it.

The third principle is to praise (Admire) the other person.

A kind of praise and affirmation that should be given to the person you associate with. People who know how to appreciate others are actually appreciating themselves. There are also skills in praising the other party: first, seek truth from facts and not be too exaggerated; second, adapt to the other party and praise to the point.