1. The work responsibilities of the tally clerk and the key points for completing his daily work
1. The tally clerk has the job responsibilities of inspecting and accepting goods and providing return services to customers
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2. Responsibilities for pricing and price tag management of goods according to codes
3. Classifying goods and displaying goods (including replenishment) according to goods display methods and principles job responsibilities.
4. Have the job responsibility of providing customer consultation and shopping guide services.
5. Responsible for cleaning and commodity loss prevention management in the supermarket.
①Dispose of waste cartons in a timely manner and strictly prohibit placing them in the aisles
②Keep the work tools and cleaning tools of the department in designated locations. Coding guns and barcodes must be kept well. It is strictly prohibited to leave it within easy reach of customers.
Key points for completing your job on a daily basis:
1. Be proficient in the performance, purpose and usage of the products sold in this position
2. Regularly record everything Develop a replenishment plan if the products are out of stock
3. The products and shelves must be cleaned every 5-7 days, and the floor equipment must be cleaned once a day.
4. Conduct market research, understand consumer needs, report to supervisor in a timely manner, and formulate new product purchase and sales plans.
Product display must be based on the characteristics of seasonal products, promotional products, best-selling products, and gross profit margins, using effective and reasonable display methods and displaying according to the principles of multiple product display.
2. The relationship between the tally clerk and the front office departments and the relationship with the department heads
The relationship between the tally clerk and the front office departments
Management The relationship between the goods clerk and the front desk: When the goods purchased by customers are returned or exchanged, the tally clerk should actively cooperate and go through the effective procedures for returns or exchanges. When the front desk distributes gifts or promotional goods, it should handle shortages or other problems. Cargo clerks should actively cooperate.
The relationship between the tally clerk and the cashier: When the cashier discovers an error in the price of goods when settling the account for a customer, the tally clerk should actively help find the cause. If a price error occurs, he should correct it immediately and take the initiative to assume relevant responsibilities. . At the end of each day, you should go to the cashier to collect the unsettled goods from customers that day and complete valid procedures.
The relationship between tally clerks and loss prevention personnel: They should proactively cooperate with security guards and loss prevention personnel to prevent the loss of goods in their department, proactively report suspicious persons immediately and do follow-up work. Anyone found stealing should be handed over to the security guard, and the security guard should complete the entry and exit procedures for goods other than sales.
The relationship between tally clerk and department supervisor
Subordinates must obey their superiors and fully complete all work tasks assigned by their superiors. If the instructions issued by their superiors are harmful to the interests of the company, , image or violation of laws and regulations, while obeying orders, they have the right to report to higher levels
3. What problems should tally clerks proactively discover during their work and report them in a timely manner?
1. Product quality issues
(1) Removal of damaged products, removal of products approaching the shelf life or expired products
(2) Receipt of goods Rejection of problematic goods
(3) Quality standard certification of imported goods
2. Problems with product pricing
(1) Wrong labeling Products with high or low price tags
(2) Products with price tags torn or changed by unscrupulous customers
(3) Multiple price tags for one product (referring to small and valuable products or products that are easy for customers to label) Exchange products)
3. The issue of sales expansion of new products
(1) Competitive stores have products, but I do not have products
(2) Popular products in the market
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(3) Seasonal products
4. Safety, loss prevention and order and hygiene issues
(1) Anti-theft
(2) Anti-theft stickers Codes, etc.
5. Possible temporary problems with supermarket equipment, utensils, shelves, etc.
6. The following issues should be reported to the supervisor: discounts on products with large sales volume, large group purchases Products need to be purchased in large quantities
7. Product display needs to be adjusted and changed on a large scale, which refers to promotions, seasonal changes, and changes in magnet points.
4. Product display
Customers in supermarkets are nearby residents. How to make regular customers purchase from basic → general purchase → popular purchase; and then purchase from nearby → stimulate purchase → repeat purchase ..It is necessary to do a good job in product display, so that the art of product display in supermarkets can truly transform into art sales.
(1) Floor-to-ceiling neat display method
The neat display method is to Stacked neatly, it must be a single product, the size of the product must be consistent, and neatly displayed to highlight the sense of volume of the product, thereby giving customers a strong stimulation effect. Generally, it is a special offer, a seasonal product, a product with a high purchase rate, and a product that is lacking in nearby competing stores. Products. The height of the products from the ground is best controlled at 20 to 30 centimeters. The sunny corner of the shopping mall is the best location. The disadvantage is that customers find it difficult to pick up and put down.
(2) Floor-to-ceiling tray display method
p>Tray display is a variation of neat display. It also expresses the sense of quantity of goods and stimulates customers' desire to buy. Pallet display does not take the goods out of the carton, but cuts off about 60 to 70% of the carton to expose the goods. Brand, please note that the bagged pallet display products must be 10 to 20 cm higher than the height of the carton. For pallet display, only the upper layer is used for pallet display, and there is no need to open the packaging below. The whole box is displayed, and the height is controlled at 70 meters above the ground. To 80 centimeters is best. At the entrance and exit, prime locations are the best display locations.
(3) Platform display
Display some products in the form of a platform, which is suitable for Fresh fruits, vegetables and seasonal products.
(4) End display method
From the customer’s perspective, the products displayed in this position can be seen from three aspects , so the terminal is an excellent location for product display, and it is the most attractive location in the store. The terminal display can display a large number of single products or a combination of multiple varieties of products. The best method is to use floor-to-ceiling pallet display, but it cannot Influence customers to walk and select goods.
(5) Island display method
Island display can inspect goods from four directions. Wooden racks, returns, and miner's lamp items can be used as handovers. The island display method uses neat display or tray display to display goods on the table. The island display takes up a large space in the store, but the sales effect is good. The island display method has a very obvious promotional effect for the goods that are in demand by seasonal and holiday customers. The height from the ground is 70 to 80 centimeters. If it is too high, it will affect the view of the entire supermarket store and also affect the customers' perspective of the island-displayed goods from four directions.
(6) Prominent display method
In front of the central display rack, if the products are prominently displayed without affecting the customer's shopping channel, pallet display must be used. If the distance between the central shelves is too narrow, this method should not be used. Alternatively, the shelves can be removed The upper shelf is then stacked with the goods on the lower partition. Neat display must be used.
(7) Hanging display method
Hanging display can make the products without a three-dimensional sense and irregular The products produce a good three-dimensional effect and can add changes that other display methods in the mall do not have.
(8) Volume-sensing display method
This display method is different from other volume-sensing displays. The methods are different. It is a combination of the island display method, the floor-to-ceiling neat display method, and the floor-to-ceiling tray display method. It can give customers the feeling of a particularly large-volume display. When a nearby competing store lacks a certain variety, use the same variety to display the quantity. This method is the best opportunity to promote sales.
(9) Related display method
Displaying products of different types but with complementary functions together is called the related display method. Related display method The purpose is that after customers purchase product a, they also purchase related products b or c that are displayed together. The related display method can activate the overall display of the supermarket mall, and at the same time, it also greatly improves the customer's purchase of goods. Related display The principle is that there must be a strong correlation and complementarity between goods, and the connection between goods must be fully reflected when customers consume, use and eat them.
(10) Comparative display method
Classify the same goods according to different specifications and quantities, and then display them together for comparison.
Comparative display is to encourage customers to purchase more products. To implement the comparative display method, the price, packaging amount, and product placement must be planned, so as to ensure both promotion and profitability of the mall.
(11) Living surface display method
Display colorful products, best-selling products, and attractive best-selling products at the entrance and exit, using the floor-to-ceiling pallet display method.
( 12) Dead surface display method
The necessary commodities in life are displayed in every corner of the mall, so that customers have to travel throughout the mall. The floor-to-ceiling pallet display method is used. In addition, movable products can also be used on all shelves in the mall. The method of combining surface and dead surface toggle display can improve the equal sales opportunities of all products.
5. Product display management specifications
1) Definition of product display
Commodity display refers to displaying products directly or indirectly so that customers can see them at a glance. The purpose is to sell, and the store uses a positive attitude as an auxiliary means of promotion. The purpose is to make the goods owned in the store express themselves, achieve better results, stimulate customers to buy, and improve the store image.
II 1. The work responsibilities of tally clerks and the key points for completing their daily work
1. The tally clerk has the job responsibilities of inspecting and accepting goods and providing return services to customers
2. Responsibilities for pricing and price tag management of goods according to codes
3. Classifying goods and displaying goods according to goods display methods and principles (including replenishment) ) job responsibilities.
4. Have the job responsibility of providing customer consultation and shopping guide services.
5. Responsible for cleaning and commodity loss prevention management in the supermarket.
①Dispose of waste cartons in a timely manner and strictly prohibit placing them in the aisles
②Keep the work tools and cleaning tools of the department in designated locations. Coding guns and barcodes must be kept well. It is strictly prohibited to leave it within easy reach of customers.
Key points for completing your job on a daily basis:
1. Be proficient in the performance, purpose and usage of the products sold in this position
2. Regularly record everything Develop a replenishment plan if the products are out of stock
3. The products and shelves must be cleaned every 5-7 days, and the floor equipment must be cleaned once a day.
4. Conduct market research, understand consumer needs, report to supervisor in a timely manner, and formulate new product purchase and sales plans.
Product display must be based on the characteristics of seasonal products, promotional products, best-selling products, and gross profit margins, using effective and reasonable display methods and displaying according to the principles of multiple product display.
2. The relationship between the tally clerk and the front office departments and the relationship with the department heads
The relationship between the tally clerk and the front office departments
Management The relationship between the goods clerk and the front desk: When the goods purchased by customers are returned or exchanged, the tally clerk should actively cooperate and go through the effective procedures for returns or exchanges. When the front desk distributes gifts or promotional goods, it should handle shortages or other problems. Cargo clerks should actively cooperate.
The relationship between the tally clerk and the cashier: When the cashier discovers an error in the price of goods when settling the account for a customer, the tally clerk should actively help find the cause. If a price error occurs, he should correct it immediately and take the initiative to assume relevant responsibilities. . At the end of each day, you should go to the cashier to collect the unsettled goods from customers that day and complete valid procedures.
The relationship between tally clerks and loss prevention personnel: They should proactively cooperate with security guards and loss prevention personnel to prevent the loss of goods in their department, proactively report suspicious persons immediately and do follow-up work. Anyone found stealing should be handed over to the security guard, and the security guard should complete the entry and exit procedures for goods other than sales.
The relationship between tally clerk and department supervisor
Subordinates must obey their superiors and fully complete all work tasks assigned by their superiors. If the instructions issued by their superiors are harmful to the interests of the company, , image or violation of laws and regulations, while obeying orders, they have the right to report to higher levels
3. What problems should tally clerks proactively discover during their work and report them in a timely manner?
1. Product quality issues
(1) Removal of damaged products, removal of products approaching the shelf life or expired products
(2) Receipt of goods Rejection of problematic goods
(3) Quality standard certification of imported goods
2. Problems with product pricing
(1) Wrong labeling Products with high or low price tags
(2) Products with price tags torn or changed by unscrupulous customers
(3) Multiple price tags for one product (referring to small and valuable products or products that are easy for customers to label) Exchange products)
3. The issue of sales expansion of new products
(1) Competitive stores have products, but I do not have products
(2) Popular products in the market
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(3) Seasonal products
4. Safety, loss prevention and order and hygiene issues
(1) Anti-theft
(2) Anti-theft stickers Codes, etc.
5. Possible temporary problems with supermarket equipment, utensils, shelves, etc.
6. The following issues should be reported to the supervisor: discounts on products with large sales volume, large group purchases Products need to be purchased in large quantities
7. Product display needs to be adjusted and changed on a large scale, which refers to promotions, seasonal changes, and changes in magnet points.
4. Product display
Customers in supermarkets are nearby residents. How to make regular customers purchase from basic → general purchase → popular purchase; and then purchase from nearby → stimulate purchase → repeat purchase ..It is necessary to do a good job in product display, so that the art of product display in supermarkets can truly transform into art sales.
(1) Floor-to-ceiling neat display method
The neat display method is to Stacked neatly, it must be a single product, the size of the product must be consistent, and neatly displayed to highlight the sense of volume of the product, thereby giving customers a strong stimulation effect. Generally, it is a special offer, a seasonal product, a product with a high purchase rate, and a product that is lacking in nearby competing stores. Products. The height of the products from the ground is best controlled at 20 to 30 centimeters. The sunny corner of the shopping mall is the best location. The disadvantage is that customers find it difficult to pick up and put down.
(2) Floor-to-ceiling tray display method
p>Tray display is a variation of neat display. It also expresses the sense of quantity of goods and stimulates customers' desire to buy. Pallet display does not take the goods out of the carton, but cuts off about 60 to 70% of the carton to expose the goods. Brand, please note that the bagged pallet display products must be 10 to 20 cm higher than the height of the carton. For pallet display, only the upper layer is used for pallet display, and there is no need to open the packaging below. The whole box is displayed, and the height is controlled at 70 meters above the ground. To 80 centimeters is best. At the entrance and exit, prime locations are the best display locations.
(3) Platform display
Display some products in the form of a platform, which is suitable for Fresh fruits, vegetables and seasonal products.
(4) End display method
From the customer’s perspective, the products displayed in this position can be seen from three aspects , so the terminal is an excellent location for product display, and it is the most attractive location in the store. The terminal display can display a large number of single products or a combination of multiple varieties of products. The best method is to use floor-to-ceiling pallet display, but it cannot Influence customers to walk and select goods.
(5) Island display method
Island display can inspect goods from four directions. Wooden racks, returns, and miner's lamp items can be used as handovers. The island display method uses neat display or tray display to display goods on the table. The island display takes up a large space in the store, but the sales effect is good. The island display method has a very obvious promotional effect for the goods that are in demand by seasonal and holiday customers. The height from the ground is 70 to 80 centimeters. If it is too high, it will affect the view of the entire supermarket store and also affect the customers' perspective of the island-displayed goods from four directions.
(6) Prominent display method
In front of the central display rack, if the products are prominently displayed without affecting the customer's shopping channel, pallet display must be used. If the distance between the central shelves is too narrow, this method should not be used. Alternatively, the shelves can be removed The upper shelf is then stacked with the goods on the lower partition. Neat display must be used.
(7) Hanging display method
Hanging display can make the products without a three-dimensional sense and irregular The products produce a good three-dimensional effect and can add changes that other display methods in the mall do not have.
(8) Volume-sensing display method
This display method is different from other volume-sensing displays. The methods are different. It is a combination of the island display method, the floor-to-ceiling neat display method, and the floor-to-ceiling tray display method. It can give customers the feeling of a particularly large-volume display. When a nearby competing store lacks a certain variety, use the same variety to display the quantity. This method is the best opportunity to promote sales.
(9) Related display method
Displaying products of different types but with complementary functions together is called the related display method. Related display method The purpose is that after customers purchase product a, they also purchase related products b or c that are displayed together. The related display method can activate the overall display of the supermarket mall, and at the same time, it also greatly improves the customer's purchase of goods. Related display The principle is that there must be a strong correlation and complementarity between goods, and the connection between goods must be fully reflected when customers consume, use and eat them.
(10) Comparative display method
Classify the same goods according to different specifications and quantities, and then display them together for comparison.
Comparative display is to encourage customers to purchase more products. To implement the comparative display method, the price, packaging amount, and product placement must be planned, so as to ensure both promotion and profitability of the mall.
(11) Living surface display method
Display colorful products, best-selling products, and attractive best-selling products at the entrance and exit, using the floor-to-ceiling pallet display method.
( 12) Dead surface display method
The necessary commodities in life are displayed in every corner of the mall, so that customers have to travel throughout the mall. The floor-to-ceiling pallet display method is used. In addition, movable products can also be used on all shelves in the mall. The method of combining surface and dead surface toggle display can improve the equal sales opportunities of all products.
5. Product display management specifications
1) Definition of product display
Commodity display refers to displaying products directly or indirectly so that customers can see them at a glance. The purpose is to sell, and the store uses a positive attitude as an auxiliary means of promotion. The purpose is to make the goods owned in the store express themselves, achieve better results, stimulate customers to buy, and improve the store image.
2) Principles of display
1. The principle of obviousness
l While all the products in the store can be clearly seen by customers, they must also let customers Make a decision whether to buy the products you see clearly.
l To make customers feel the need to purchase certain goods that are not part of the predetermined purchase plan, that is, to stimulate their impulse buying psychology.
l The front of the product with a price tag should face the customer.
l Each product cannot be blocked by other products.
l The displayed products on the lower shelf of the shelf that are difficult to see clearly can be displayed at an angle.
l When displaying products with similar colors, attention should be paid to distinguishing the color differences of the ribbons.
2. The principle of allowing customers to reach out and grab items
l Pay attention to the height of product display.
l It is convenient to return the goods to their original places.
3. Principle of full display on shelves
l Full display can give customers a good impression of rich products, attract customers' attention, reduce internal inventory, and speed up product turnover.
l If the shelves are not fully displayed, the expressiveness of the products themselves will be reduced for customers.
4. The principle of making it easy to determine the location of goods
l Set up signboards and classify them reasonably.
l Set up product configuration distribution chart and modify it in time according to changes in products.
5. The first-in-first-out principle for product display (forward ladder principle)
It means that if the goods on the front shelf are bought, the goods will sink to the inner layer of the shelf. At this time, the store clerk must move the products recessed to the inner layer outwards and replenish the displayed products from the back. This is first in, first out.
6. Principle of relevance in product display
Related products should be displayed on both sides of the aisle, or on different sets of shelves in the same aisle, in the same direction, and on the same side. They should not be displayed on both sides of the same set of double-sided shelves.
7. Principles of vertical (vertical) display of similar products
l Vertical display of similar products will enable similar products to enjoy average sales in different segments on the shelf.
l Similar products are displayed horizontally, making it inconvenient for customers to choose.
l Horizontal display is used to supplement display changes.
8. There should be a 3-5 cm gap between the displayed goods and the upper partition to allow customers to easily put their hands in.
3) Position differentiation
The shelves are divided into upper section, golden section, middle section and lower section. The principles for displaying goods in each section are as follows:
Upper section: recommended products, carefully cultivated products, light and small commodities, and benefit products
Golden section: The height is about 85-125 cm, which is the display position that is easiest for the eyes to see and easy for the hands to pick up. Generally, high-profit products, private brands, exclusive imported products, differentiated products, high-priced products, and cultivated products are displayed.
Middle section: low-profit products, supplementary products, and products in decline.
Bottom paragraph: Products with larger volume, heavier weight, fragile, lower gross profit and high turnover rate.
4) Configuration of product display
1. The first consideration for product display is neatness and fullness
2. Product classification should be clear
3. Products that want to increase sales are displayed in the main aisle space
4. Products that want to increase sales are displayed on end shelves
5. Related products are displayed in conjunction with inertia
6. The display of new products must be easy for customers to see
7. Products with a short shelf life are displayed in a prominent position
8. Seasonal products Consider changing the display location according to the season
9. The display locations of best-selling products and slow-selling products can be replaced
10. Products with messy outer packaging should be displayed in blind corners
11. Display in the corner area attracts products and guides customers to avoid blind spots
12. Pay attention to height and safety when displaying at the top of the pile
5) Methods and precautions for product display
1. Centralized display
l Vertical display
l Clear outline of the product
l Product arrangement should be appropriate
l Fast-turning products are arranged in well-arranged locations
l Display of related products
2. Special display
l Neat display
l Random display (mesh basket)
l Mass display
l End display
l Pile display
6) The order of product display
1. Calculate the length of the shelf and arrange various types of products separately
2. Specify the standard display quantity and minimum display quantity of each product
3. Specify the time for merchandise display by tally clerks
4. Determine the method of product display
5. Decide the display statistics of pop advertisements and determine the key products for sale
VII) Key points for inspection of product display
1. Whether the price tag of the product faces the customer frontally
2. Whether the product is covered and cannot be "obvious"
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3. Is the back of the product hidden?
4. Is the product kept clean at all times?
5. Is the packaging of the product neat and not falling off
6. Are there any products with price tags that have fallen off or the price is not obvious?
7. Is it easy to pick up the product and put it back easily?
8. Is the price clearly correct?
9. Is the distinction between product groups and product departments correct?
10. Is the top product on each layer on the shelf stacked too high?
11. Is the product display observed? First-in, first-out principle
12. Whether similar products of different varieties are displayed vertically
13. Whether bulky products are placed on the lower shelf
14. Is the signboard in the store easy to recognize
15. Is the product displayed in a forward-looking manner
16. Is there a free area on the product display rack
6. Supplementary Goods Operation Management Standards
1. Definition of replenishment operations
Replenishment operations means that the tally clerk will place the goods with marked prices at regular intervals or in accordance with their respective designated display positions. The task of replenishing merchandise to the shelves from time to time. Scheduled replenishment refers to replenishing goods on the shelves during off-peak hours, while unscheduled replenishment means replenishing goods as soon as the goods on the shelves are about to be sold out
2. Contents of replenishment operations
p>1. When the tally clerk is inspecting the store, if he does not want to replenish the goods, he can organize the goods
l Clean the goods and shelves
l Do a good job in the advancement of goods Display means that when there is a vacancy in the row of goods in the front, the goods in the back should be moved to the vacancy, and the goods should be displayed facing the front. This can reflect the richness of the product display.
l Check the quality of the products and remove them from the shelves immediately if they are found to be spoiled, damaged or have exceeded the shelf life.
2. The work process of the tallyman when replenishing goods on the shelves is as follows:
l First check whether the price card in front of the display shelf to be replenished matches the product to be replenished The selling price is the same
l When replenishing goods, first remove the original goods, clean the shelves and original goods, put the new goods inside, and then put the original goods in front. Product display is first in, first out.
l Quantitative management
l Positioning management
l Organize the product layout to present the richness of the product
7. Product pricing Management Specifications
Definition of product pricing
Commodity pricing refers to marking the product code and price on the product packaging using a price marking machine.
2. Contents of product price management
1. The price position should be consistent so that it is easy for customers to see and convenient for cashiers to calculate prices. Generally, the labels of products are placed on the front of the product. upper right corner.
2. The placement of labels for several special commodities
l Canned commodity labels should be affixed above the can lid and should avoid drinking holes, pull tabs or tear openings. .
l Bottled product labels are affixed to the connection between the bottle belly and bottle neck.
l Do not put the price directly on the gift box.
3. Before setting a price, you must carefully check the product code and selling price on the delivery order and the price tag on the display rack, and adjust the numbers on the price-setting machine.
4. Price label paper must be properly kept to prevent unscrupulous customers from changing price labels.
5. When the price of the product changes, if the price is raised, the original price label paper must be removed and the price must be re-priced. If the price is lowered, the new label can be placed on top of the original label. Each item cannot be There are two different price tags at the same time.
Price tags cannot cover product information. Product information includes the following: manufacturer name, registered trademark, product name, specification, model, installation method, product technical parameters, production technical parameters, production date, shelf life, shelf life limits, certificate marks, storage conditions, etc.
8. Standardization of service skills
Service skills are a very important part of service. Standardized services can reflect the good quality and image of an enterprise. For example: McDonald's trash cans are covered with garbage bags. After a period of about 10 minutes, employees will use a garbage press to press the garbage. Don’t underestimate this action. There are regulatory requirements in it. Employees must first press the four corners and then the middle to determine whether the garbage bag needs to be replaced. It is also required that after the garbage is compressed, it must be 3/4 full. replace. There are even regulations on the placement of coffee and milk tea stirrers. The head must face the customer. In this way, when the employee serves the customer, the handle of the stirrer is handed to the customer. This is because even the small details are It's very standard, so McDonald's' m-sign will become more and more valuable.
A store is like a small society, gathering all kinds of people. In a store, all types of customers come together. For example: according to the degree of selection of the customer's purchasing target, it can be divided into fully certain type, semi-certain type and uncertain type; according to the customer's purchasing attitude and requirements, it can be divided into habitual type, impulsive type or emotional type, patronage type, Reasonable type or economical type, doubtful type, casual type, etc.; according to the emotional reaction of customers in the store, they can be divided into calm type, docile type, talkative type, rebellious type, excited type, etc.
A variety of customers provide the store with a variety of sales opportunities, and also increase the difficulty of sales for sales staff. "After three years of standing at the counter, I can see the appearance of Mai." Salespersons should figure out the vastly different shopping psychology of customers from their appearance, speech and behavior, and adopt flexible and diverse reception methods based on their different psychological characteristics. (Students can participate in the discussion. What types of customers have what characteristics and how to receive them?)
In supermarkets, tally clerks are sales staff who do not conduct direct transactions with customers. The main services of tally clerks are The approach is indirect service, but there are still many opportunities for contact with customers.
It can be said that the quality of the tally clerk's work is an important factor affecting sales.
The main job responsibilities of a loan officer
(1) Be familiar with the name, specifications, uses, origin, shelf life, consumption and use methods of the products in your area of ??responsibility.
(2) Comply with the relevant regulations on supermarket warehouse management and product delivery, and perform the work according to the operating procedures;
(3) Master the knowledge of product pricing and mark the price correctly;
(4) Master the principles and methods of product display, display products correctly, and pay close attention to product sales trends, and replenish products in a timely manner;
(5) Maintain good hygiene on shelves and responsible areas to ensure Cleaning;
(6) Ensure product safety;
(7) Record customers’ reasonable suggestions in a timely manner and report to the store manager.
Tally clerk operation process management
(1) Purchase operation process management
While the supermarket is in business, the number of goods displayed on the shelves is constantly decreasing. The main responsibility of the tally clerk is to go to the inner warehouse to collect goods to replenish the shelves.
① The tallyman must present the goods receipt when picking up the goods.
② The tallyman must write down the category, variety, name, quantity and unit price of the goods on the receipt. ③ The tally clerk must check and accept the goods sent by the warehouse manager in the supermarket one by one according to the items on the delivery form to avoid cross-numbering of goods and wrong goods.
For large comprehensive supermarkets, warehouse-type shopping malls and convenience stores, the procedures for receiving goods may not be reflected in the internal warehouse, but directly reflected in the delivery to the receiving department and distribution center. Cargo personnel. Once the handover process is completed, the responsibility is completely transferred to the head of the merchandise department and the tally clerk.
(2) Pricing operation process management
Every product on the shelf must be marked with a price tag to facilitate customers to purchase and the cashier to calculate and collect payment. This operation is very simple and can be learned within a few minutes and practiced proficiently within a day. However, the specific operation management of pricing has many requirements and is very complicated.