The processing time usually takes 7 working days.

According to Article 15 of the "Measures for Industrial and Commercial Administrative Departments to Handle Consumer Complaints", the industrial and commercial administrative department with jurisdiction shall respond within seven working days from the date of receipt of consumer complaints. Process and inform the complainant.

The acceptance time for complaints on the 12315 mini program is generally seven working days. The specific acceptance process is as follows:

1. Search "12315" on WeChat to enter the mini program.

2. Select "I want to complain", read the "Complaint Instructions" carefully, wait 5 seconds and click the "Agree Button".

3. Enter the complaint page and select the complaining unit.

4. Your name, phone number, and address must be accurate, and click "Next".

5. Clarify your rights protection demands and fill in the object of complaint, type of goods and services, etc. as required.