In this case, you can apply for customer service intervention. If the user violates the Taobao Service Agreement, Alipay Service Agreement or related rules, Taobao has the right to impose penalties depending on the severity of the case, or to suspend or terminate services to the user. Punishment measures include but are not limited to public punishment, restriction of power, processing of product information, cancellation of evaluation rights, and freezing of accounts.

1. Public punishment

On the member's credit card, credit evaluation page, etc., it is displayed that "the member has been warned/supervised/frozen X times".

2. Restrict the creation of stores

Restrict users to create stores and delete existing stores, but retain the original product information. After the punishment is completed, the user can create a store.

3. Restrict the sending of site messages

4. Restrict login to Taobao

5. Restrict the release of product information

6. Restrict purchases Product information

7. Restrict login to Alibaba Want Want

8. Process evaluation

8.1 Cancel the right of evaluation by both parties/unilaterally

Cancel this time The evaluation rights of both parties/respondents in the complaint, that is, the user does not have the right to evaluate the transaction corresponding to the complaint.

8.2 Delete a review

And delete the points for the review.

8.3 Suspend evaluation

Hide the evaluation so that it will not be displayed on the Taobao page temporarily. Evaluation points are invalid.

8.4 Validating Evaluations

Validate pending evaluations so that they can be displayed on the Taobao page.

9. Processing evaluation points

9.1 Delete evaluation points

9.2 Modify evaluation points

Modify evaluation points, for example: record as - 2 points (2 points deducted).

10. Process product information

10.1 Remove all unbid product information

Process product information posted by users (not bid or auctioned by buyers) Removed from shelves. Taking off the shelf means taking it off the shelf to the warehouse. Users can also put product information on the shelf in the warehouse.

10.2 Remove all product information from the shelves

Remove all product information of the user from the shelves. Removal refers to removing the product information being sold by the user and putting it in the warehouse. The user can also publish the product information in the warehouse again.

10.3 Delete all unbid product information

Sellers can delete the user’s unbid product information (unbid products refer to products with 0 bids) in the "Baby for Sale" "Viewed the number of bids) to delete, the user cannot restore the product information.

11. Delete the store

Delete the store but retain the original product information.

12. Close the store

The store is closed and the original product information, original store name and original store domain name are retained.

13. Forced to withdraw from consumer protection and refuse to join consumer protection within six months

14. Delete on-site messages

Delete on-site messages that have been sent by the punished person. The corresponding on-site messages of the recipients of the on-site messages will also be deleted.

15. Freeze the account

After freezing, the user can log in to Taobao, but is restricted from publishing product information, purchasing product information, removing all the user's product information from the shelves, and is restricted from logging into Alibaba Wangwang.

16. Permanent account ban

After the account is banned, the user cannot log in to Taobao, delete the user's corresponding store, and delete the store owner's corresponding online products.

Extended information:

Taobao users’ violation scoring is a way to record users’ violations on Taobao

1. Scoring cycle

Scores for violations are based on each natural year (January 1st to December 31st).

2. Scoring standards

2.1 If 12 points are deducted for violations, Taobao will freeze the account (not restricting website login), and users need to undergo Taobao assessment. After passing the assessment, the user's freeze will be lifted.

2.2 Specific assessment method: Users can participate in Taobao assessment only after the learning period. 2.3 Regulations on the learning period: The learning period is calculated by multiplying the number of freezes within the scoring period by 3. For example: 1 x 3 = 3 days for the first freeze, 2 x 3 = 6 days for the second freeze.

2.4 If the user does not deduct 12 points within the scoring period, the points will be cleared (not frozen) from 0:00 on January 1 of the next calendar year.

Taobao will deduct a certain amount of points for each violation, and the deduction standard shall be implemented in accordance with the "Scoring Standards".

3. Supplementary explanation of scoring

3.1 For particularly serious violations, Taobao has the right to permanently ban the user's account without further learning or activation.

3.2 After 10 points are deducted, users who have participated in the consumer protection service will be forced to exit.

Reference: Baidu Encyclopedia Taobao Violations