Understand the consumer protection law of People's Republic of China (PRC). Only by understanding the laws and regulations on the protection of consumers' rights and interests in the Law on the Protection of Consumers' Rights and Interests can we better exercise our rights and fulfill our obligations.

Understand the attributes of goods before buying. Types and specifications of goods. We should know as much as possible about the performance, raw materials, structure, certificate of approval, date of manufacture, expiration date, instructions for use, after-sales service and other information of commodity producers and operators, as well as their trademarks, manufacturers, places of origin and distributors.

1. Save the purchase voucher. After purchase, the seller should be required to issue invoices, receipts or other written proof materials as far as possible, so as to effectively claim compensation when being infringed.

Automatically negotiate with merchants. When you find that the purchased goods do not meet your own needs, you should negotiate and communicate with the merchants at the first time, point out that your purchase purpose does not meet the products, and apply for exchange or return.

2, online shopping-seven days no reason to return. From March 20 15 14, for online shopping, the goods do not meet their own needs, and the buyer can return them for seven days without reason from the date of receipt. There is no reason to return the goods without opening them.

3. 123 15 rights protection. If communication with the merchants fails, you can call 123 15 to defend your rights through legal channels. This way is the most direct and effective way to find legal rights protection. Can give the most effective punishment to illegal businesses. Before using 123 15 to protect rights, it's best to keep valid vouchers of unfair transactions of merchants.

4. Media exposure rights protection. For unscrupulous merchants with background and influence, all kinds of negotiation channels and rights protection have been blocked. We can expose their illegal activities through various media (TV stations, websites, Weibo, etc.). ), and through the pressure of public opinion and the attention of senior government officials, deeply safeguard their rights.

Be a happy civilized consumer. When consumers' rights and interests are infringed, they can defend their rights through various channels. At the same time, we should also realize that we can't forge evidence to damage the rights and interests of merchants and be a happy and civilized consumer.

Matters needing attention in buying second-hand mobile phones

First, go to a regular mobile phone store to buy, ask about the source of the mobile phone, and avoid buying stolen goods;

Second, check and test the performance and quality of the mobile phone before buying, whether it can run normally, and whether the mobile phone is consistent with the promise of the merchant;

Third, ask the merchants for shopping vouchers, and try to reach a written agreement with the merchants on return and maintenance, so as to protect rights in the future.

If it's online shopping, we can return it or discuss the solution with the merchant. If negotiation fails, you can call 123 15 to defend your rights, or you can appeal. Be sure to inspect the second-hand mobile phone before buying it.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(two) request the consumer association or other mediation organizations established according to law to mediate.

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.